Item: Verint Speech and Text Analytics
Rating: 10
Author: Christopher Haagen

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

In our organization, We utilize Verint Speech and Text Analytics over three speech projects to help determine root cause of patients calling in, trends over time, agent behavior, and help simplify our QM (quality management) program in general

Pros and Cons

Pros

Speech Category Build/Maintenance
Chart Data
Interaction Data
Forms

Cons

AQM (automated quality management)

Return on Investment

Reduction of handle time
Improved agent behaviors
Help Track Client trends

Usability

I gave Verint Speech and Text Analytics this usability rating because, in my experience, Verint Speech and Text Analytics is Very good but stability holds it from being a 10

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Other Software Used

Verint Automated Quality Management

Likelihood to Recommend

If asked, I think I am likely to recommend Verint Speech and Text Analytics to a colleague because I Think overall very good with our business no major scenarios where we have not seen Verint Speech and Text Analytics appropriate outside of non-context queues

Comments

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Adrienn Tordai
commented a month ago
Hi Christopher! Thank you for your wonderful 10/10 review of Verint Speech and Text Analytics. Were glad to hear the solution is helping you identify root causes track trends and strengthen your quality management efforts across multiple projects. If possible could you expand a bit more regarding your experience with AQM? Also if anything has changed since you last shared your feedback we'd love to hear your updated experience. Have a great day!