Item: Verint Speech and Text Analytics
Rating: 9
Author: Victor Hugo Delgado Morales

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

In our organization, We are partner from Verint Speech and Text Analytics and is one of the Best tools we recomment to our customers, we think Verint Speech and Text Analytics are very helpfull to active goals snd make better proccess in the collections área, now with the bots males the hole proccess much better and reduces time of implemetation

Pros and Cons

Pros

Find themes
Find root causes
Find Best and bad practices
Give You feedback from the customers

Cons

Transcription radio
Better reports

Return on Investment

Very possitive
Faster
Better decisions

Usability

Is very easy to use

Alternatives Considered

80/20 Quality

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

Give us a better understandings about good practicess

Evaluating Verint Speech and Text Analytics and Competitors

Products Replaced

Key Differentiators

Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

Compare with the bots

Comments

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Adrienn Tordai
commented a month ago
Hi there! Thank you for your review of Verint Speech and Text Analytics. We're glad to hear its been a valuable solution for identifying themes root causes and best practices and we appreciate your perspective as a Verint partner. Feel free to update your review anytime to reflect your latest experiences.

Finding best and bad practices with Verint Speech and Text Analytics