Item: Verint Speech and Text Analytics
Rating: 7
Author: Anmol Basnet

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

In our organization, we use Verint Speech and Text Analytics for Diving deeper into agent behaviors and quality assurance

Pros and Cons

Pros

Long hold time
Silence Time
Sentiments

Cons

Quality
Coaching
Discovery

Return on Investment

The impact Verint Speech and Text Analytics has on our organization's overall business objectives is Quality

I gave Verint Speech and Text Analytics this usability rating because I live it Verint Speech and Text Analytics is easy to use and the dashboards makes Verint Speech and Text Analytics visually easy to read

Alternatives Considered

NiCE CXone Mpower

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Other Software Used

Avaya Communications API

Likelihood to Recommend

I use to Verint Speech and Text Analytics to look at key words, customer sentiments and manginf overall quality of the Agents

Comments

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Adrienn Tordai
commented a month ago
Hi Anmol Thank you for your review of Verint Speech and Text Analytics! We're glad to hear the solution helps you dive into customer sentiment silence time and hold-time behaviors. If possible could you expand a bit more regarding your experience with quality coaching and discovery? Also if anything has changed since you last shared your feedback we'd love to hear your updated experience. Have a great day!

Measuring customer sentiment with Verint Speech and Text Analytics