Item: Verint Speech and Text Analytics
Rating: 7
Author: Verified User

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

As a partner we have to solve for all customer issues. Shipping and Healthcare industries are biggest with us. Transcript accuracy matters when making sure agents are following regulatory requirements on the phone.

Pros and Cons

Pros

Language Detection
Transcription Accuracy

Cons

Language Detection
PRM project queue size

Return on Investment

As a partner we have never had someone debook the speech as a feature, I think that speaks to the universal utility of it

Usability

Wish language model and LAC construction was something user could do themselves

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

Customers do wish they had transcriptions faster, and PRM queue size limits do present a challenge for extremely high workloads, typically if you need a tier 4 server or above

Comments

Please log in to join the conversation

Adrienn Tordai
commented 5 months ago
Hi there thank you for your review of Verint Speech and Text Analytics Were glad to hear that features like language detection and transcription accuracy have been valuable in supporting your customers. We also appreciate your feedback on areas for improvement such as PRM queue size and the desire for more user control over language model. Insights like yours help us better understand partner needs and continue enhancing the platform. Feel free to update your review in the future as your experience evolves. Thanks again for sharing

Language Detect and Trend Analysis