Reduce rotation
September 10, 2025

Reduce rotation

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

We want to use speech analytics to listen to agent calls, improve their conversations in customer experience, increase results and improve retention.

Pros

  • allows us to listen to all our customers and helps improve call dialogues through AI
  • The advantages of using it are making quality human resources more efficient by listening to more of our agents' calls.

Cons

  • way it's integrated the suite
  • It should offer the entire suite while being agnostic to the call platform.
  • Increase results
  • Reduce rotation
Because its not easy to intgrate with other vendors
  • Enterprise Bot Conversational AI Bots (AIDA & AIVA)

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

No

Would you buy Verint Speech and Text Analytics again?

Yes

The advantages of using it are making quality human resources more efficient by listening to more of our agents' calls.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a month ago
    Hi there! Thank you for your review of Verint Speech and Text Analytics! We are glad to hear its helping your teams improve conversations gain broader insights from customer calls and support retention efforts. We appreciate your feedback on suite integration and platform agnostic options as well. If anything has changed since you last shared your feedback we'd love to hear your updated experience. Have a great day!

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