Verint Voice of the Customer's data analytics help highlight trends and opportunities
September 30, 2024

Verint Voice of the Customer's data analytics help highlight trends and opportunities

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Voice of the Customer

No joined up customer breadcrumb - no joining of omnichannel experience

Pros

  • AI Data Insights
  • Quality bot
  • Win solution

Cons

  • Breakdown what services your company have access to what you have not acquired. Important as a new team member
  • Data analytics that can help highlight trends and opportunities
So far impressed with the conference and interactions regarding Verint Voice of the Customer

Do you think Verint Voice of the Customer delivers good value for the price?

Not sure

Are you happy with Verint Voice of the Customer's feature set?

Yes

Did Verint Voice of the Customer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Voice of the Customer go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Voice of the Customer again?

Yes

Verint Voice of the Customer offer tools or partnerships for everything contact center

Verint Voice of the Customer Feature Ratings

Customer experience management
10.0
Multi-channel customer feedback collection
10
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
10
Churn risk scoring
10
AI-powered recommendations
10
Website A/B testing
10

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi there – thank you so much for taking the time to leave a review for Verint Voice of the Customer and scoring it 10/10! We were happy to read that data analytics, AI data insights and the general usability of the platform have met your expectations. Your feedback is invaluable to us as we strive to continuously improve our solution. In your review, you also mentioned that you were looking to understand what services you have access to as a new customer. As we are unable to see your name and your company’s name from this review, could you please reach out to your customer service representative at your earliest convenience (if you haven’t already)? This will allow us to address your situation specifically. If you have any further suggestions, feel free to update this review any time. Keep up the great work! Cheers

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