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Unify the customer experience at scale and drive strategic business decisions. Capture, analyze and act on feedback from customers and employees to set a single source of truth and close the engagement capacity gap for organizations.
Verint® Experience Management™ closes the loop on customer feedback and data and provides access to insights across the entire organization.
· Survey Management
· Voice Survey
· Predictive Modeling
· Digital Feedback
· Digital Behavior Analytics
· Speech Analytics
· Text Analytics
With Verint Experience Management solutions, users can:
· Capture experience data from customers and employees across channels, including social media, contact center, mobile app, website and store-location
· Unify feedback from across the organization with a single, enterprise survey and case management solution
· Manage the timing of surveys to eliminate “feedback fatigue” and capture critical moments in the customer journey
· Offer a holistic view of customers’ experiences by combining data from other Verint solutions or external sources
· Understand behavior, attitudinal, and inferred inputs for a complete view of your customer and employee journey
Verint offers Experience Management for Contact Center, Web and Mobile, Store Location, and Enterprise.
Verint wholly owns OpinionLab and ForeSee, both of which are now fully integrated parts of Verint Experience Management.
- Verint Experience Management Brochure - Solutions to unify the customer experience at scale and drive strategic business decisions
- Case Study: GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience
- Case Study: rue21 Gets Sales and Satisfaction Bump with a Data-Driven, Omnichannel CX Strategy
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