Verint Experience Management

Verint Experience Management
Formerly OpinionLab

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Score 5.5 out of 100
Verint Experience Management

Overview

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What is Verint Experience Management?

Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer…

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Verint Experience Management?

Verint® Experience Management™ (including the products OpinionLab and Unified VoC) is a cloud solution that helps organizations generate insights everywhere by actively managing and analyzing all streams of customer experience data, including:Contact center conversations
  • Customer feedback data via email, SMS, post-call IVR surveys, websites, and mobile devices
  • Operational data from contact center, digital, and location-based interactions
  • Inferred behaviors, sentiment, and emotion
  • Employee feedback sources

Using proven data science to expedite customer experience (CX) improvements and predict future behaviors, Verint Experience Management aims to help teams better manage and improve CX outcomes by:
  • Integrating and consolidating information from multiple data sources and formats into a connected view of CX across channels.
  • Discovering insights from large, diverse sets of data and leveraging them to enhance the quality of interactions across customer journey tasks and steps — and the interaction points customers use to complete them.
  • Identifying where customer interaction is strong or weak across multiple organizational silos and assigning the appropriate teams to take corrective actions.

Verint Experience Management Competitors

Verint Experience Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Verint Experience Management (formerly Unified VoC on the Verint Experience Cloud, and OpinionLab) aims to help users understand every moment and speed the impact of improved experiences for customers, employees, and the business. The product is presented as an enterprise Voice of the Customer solution for omnichannel CX, a fully connected platform that enables users to listen, analyze and act on customer interactions across channels.

Medallia, Qualtrics CoreXM, and Calabrio ONE are common alternatives for Verint Experience Management.

The most common users of Verint Experience Management are from Enterprises (1,001+ employees) and the Apparel & Fashion industry.

Comparisons

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Reviews and Ratings

 (9)

Ratings

Reviews

(1-3 of 3)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it as part of our push/pull strategy to gauge customer sentiment, comments, and NPS scores. I was instrumental in getting excutive approval to redesign our online communication strategy as well researched the needed changes. By pushing a pop-up survey after to 50% of our customers who have visited at least three pages as well as pushing a pop-up survey when they log out, we found that drove higher customer sat scores then pushing a survey more frequently. On the pull side, we instituted a persistent survey button on the right rail of the screen as well as in the footer so that customers could send us a message at their leisure. A side benefit to this was that customers would alerts us to issues on our website, sometimes even before our technical realized it.
Alex Corzo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
OpinionLab was used solely by the digital marketing team. Its main purpose was to secure user intel on page design and functionality. It gave the digital marketing team another "set of eyes," in identifying issues on specific pages, as well as, gather insight on potential enhancements during specific testing phases of the marketing and member websites.