Learn as You Grow
June 12, 2022

Learn as You Grow

Samantha Thompson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Monet

We utilize Verint Monet within our organization for forecasting and staffing purposes. Verint Monet allows us to have accurate and reliable forecasting data within a centralized, cloud-based program. It allows for larger time savings than Excel-based forecasting which results in larger cost savings. Verint Monet also allows for a much broader view of scheduling initiatives, cohesiveness and real-time visibility to work and tasks ahead.

Pros

  • Forecasting
  • Accesiblity
  • Functionality
  • Listen to Customers

Cons

  • Continued Improvement with Salesforce Connections
  • Easier ways to manage exceptions, particularly recurring ones
  • Ability to add notes to forecasts to be seen in the future
  • RTA
  • Adjustable Forecasting Tools
  • Centralized
  • Increased Training Hours
  • Increased Schedule Adherence
  • Clearer View on Staffing Needs
  • Have to manually adjust breaks/ lunches for static state (what our needs call for)
I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.

Do you think Verint Monet delivers good value for the price?

Yes

Are you happy with Verint Monet's feature set?

Yes

Did Verint Monet live up to sales and marketing promises?

Yes

Did implementation of Verint Monet go as expected?

Yes

Would you buy Verint Monet again?

Yes

Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs.

Using Verint Monet

150 - Leadership, supervisors, contact center agents
3 - All levels of WFM knowledge, some with numerous years of experience and others entry level.
  • Scheduling
  • Forecasting
  • RTA
  • Schedule Adherence
  • Voluntary Time Off
  • Expanding to other Contact Centers
  • Payroll
I feel strongly the product has enabled us to grow and have successes that would have otherwise been hard to do prior to using Verint Monet.

Comments

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