Learn as You Grow
June 12, 2022
Learn as You Grow
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Monet
We utilize Verint Monet within our organization for forecasting and staffing purposes. Verint Monet allows us to have accurate and reliable forecasting data within a centralized, cloud-based program. It allows for larger time savings than Excel-based forecasting which results in larger cost savings. Verint Monet also allows for a much broader view of scheduling initiatives, cohesiveness and real-time visibility to work and tasks ahead.
- Forecasting
- Accesiblity
- Functionality
- Listen to Customers
- Continued Improvement with Salesforce Connections
- Easier ways to manage exceptions, particularly recurring ones
- Ability to add notes to forecasts to be seen in the future
- RTA
- Adjustable Forecasting Tools
- Centralized
- Increased Training Hours
- Increased Schedule Adherence
- Clearer View on Staffing Needs
- Have to manually adjust breaks/ lunches for static state (what our needs call for)
I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.
Do you think Verint Monet delivers good value for the price?
Yes
Are you happy with Verint Monet's feature set?
Yes
Did Verint Monet live up to sales and marketing promises?
Yes
Did implementation of Verint Monet go as expected?
Yes
Would you buy Verint Monet again?
Yes
Using Verint Monet
150 - Leadership, supervisors, contact center agents
3 - All levels of WFM knowledge, some with numerous years of experience and others entry level.
- Scheduling
- Forecasting
- RTA
- Schedule Adherence
- Voluntary Time Off
- Expanding to other Contact Centers
- Payroll