Review
September 30, 2024

Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint for scheduling and forecasting for our contact center. This product allows us optimize schedules and provides us with data and reports to run analysis on our contact center.

Pros

  • Scheduling
  • Forecasting
  • Reporting

Cons

  • Reports available to us
  • Training
  • Service goals
We have not used this automatoon
We use Verint and excel to determine fte
Scheduling
It is user friendly but there are many capabilities that we did not know were available

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

It is super useful for scheduling and adherence. The reports we have available are great, but we want the ability to design our own reports and we are working with the Verint team to make this happen. Our team needed more training and did not know the products we have available to use, but the Verint team is working with us and helping us with training.

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi there! Thank you so much for taking the time to leave a review for Verint WFM. We were very happy to hear that you were satisfied with forecasting, scheduling, and that you met your service-level goals. We also understand that you are looking to get more out of your reports and that you are already working with the Verint team on implementation. Our most important goal is to ensure that we meet and exceed your expectations. Once the ongoing trainings and implementations have completed, feel free to revisit this review and update it with your latest experiences. Have a great day! Cheers

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