Best Workforce Management Software57Workforce Management is concerned with scheduling and tracking the workforce. This is particularly important for organizations with shift workers and includes applications to track time and attendance, monitor compliance with labor laws, and sometimes includes payroll functionality.UltiPro1https://media.trustradius.com/product-logos/PE/Cg/3O97AMG7OTTT-180x180.JPEGCeridian Dayforce2https://media.trustradius.com/product-logos/H8/gb/GRRFZG7EG952-180x180.PNGHotSchedules3https://media.trustradius.com/vendor-logos/i1/aY/HRKZHMVJGAUE-180x180.JPEGAscentis4https://media.trustradius.com/product-logos/R5/Hg/ASVVC8N3TMIT-180x180.JPEGKronos Workforce Ready5https://media.trustradius.com/product-logos/mj/q8/VPJRXPSJQTTG-180x180.PNGSAP SuccessFactors6https://media.trustradius.com/product-logos/6Y/vD/BW9SSICI1S8J-180x180.JPEGNICE inContact CXone7https://media.trustradius.com/product-logos/QA/Je/JB3V8JCKA3MP-180x180.JPEGKronos Workforce Central8https://media.trustradius.com/vendor-logos/M8/Cu/EIFUJW5BL0QQ-180x180.PNGBoomr9https://media.trustradius.com/product-logos/T9/Xh/CMDP3HGCGE0J-180x180.JPEGWhen I Work10https://media.trustradius.com/vendor-logos/BY/kA/BEET1JBW2654-180x180.PNGADP Enterprise eTIME11https://media.trustradius.com/vendor-logos/9Z/Jg/E6O1TITPOZ3V-180x180.PNGTimeForce12https://media.trustradius.com/vendor-logos/ZH/Mo/HU3MWTM55VOK-180x180.PNGCalabrio ONE13https://media.trustradius.com/product-logos/5i/Om/E8GJU5WQ2EJT-180x180.PNGPaypro Workforce Management14https://media.trustradius.com/product-logos/4i/Hk/CAS0CWO31P40-180x180.PNGSparkrock15https://media.trustradius.com/product-logos/hc/LM/APU0843H7Q0J-180x180.JPEGBeeline VMS16https://media.trustradius.com/vendor-logos/1Y/PP/QW4K184RXKAQ-180x180.JPEGFrontline Absence Management (formerly Aesop)17https://media.trustradius.com/vendor-logos/tP/Ii/H0AZKSCVAVBA-180x180.JPEGAspect Workforce Management18https://media.trustradius.com/vendor-logos/qW/Ho/UUF6TVTS3NBE-180x180.JPEGCakeHR19https://media.trustradius.com/product-logos/OD/fv/9P64UL5J0HHU-180x180.PNGAladtec20https://media.trustradius.com/product-logos/dn/If/TIZK41QKWWFW-180x180.PNGSAP Fieldglass21https://media.trustradius.com/product-logos/d6/4A/8UE5QDCUCCPH-180x180.JPEGDeputy22https://media.trustradius.com/product-logos/jc/06/LEXV3ID5VA00-180x180.JPEGShiftboard23https://media.trustradius.com/product-logos/dv/5U/PCT05NAVSSOS-180x180.PNGWorkForce Suite24https://media.trustradius.com/product-logos/dJ/6a/CXHQW3DCRUH9-180x180.JPEGNovatime25https://media.trustradius.com/product-logos/RM/3v/2XFM50DA2EV2-180x180.PNG

Workforce Management Software

Best Workforce Management Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Software Overview

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking

  • Labor scheduling

  • Compliance monitoring (e.g. with labor laws)

  • Leave management

  • Staffing optimization


Sometimes WFM software includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.

Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.


Here are a few examples:

Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.

Workforce Management Products

Listings (1-25 of 119)

UltiPro

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
893 Ratings

Ultimate Software delivers cloud-based HCM solutions that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Ceridian Dayforce

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
896 Ratings

Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.

225 Ratings

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes manager…

Ascentis

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
233 Ratings

Ascentis HR uses web-based management programs to help automate complex HR processes. It's fully integrated with Ascentis’ other services including customizable payroll, time and attendance and recruiting modules.

Kronos Workforce Ready

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
190 Ratings

Kronos Workforce Ready provides core and strategic HR services from a cloud-based platform. The platform provides real-time updates and streamlines HR databases via a uniform interface and a singular record for each employee across all portals.

SAP SuccessFactors

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
176 Ratings

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

NICE inContact CXone

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
47 Ratings

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management functions.

29 Ratings

All-In-One Employee Time Tracking & Workforce Solutions for Businesses of All Types and Sizes. Easily track your employees work hours in real-time across any device, get overtime alerts, automate timesheet payroll reports, and save thousands yearly on inefficiencies. Mobile and desktop time trac…

When I Work

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
33 Ratings

When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.

ADP Enterprise eTIME ® is a comprehensive suite of applications designed to help users better manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to easily automate time and labor management. It provides employees and managers with tools to o…

16 Ratings

TimeForce is a time tracking solution developed by Qqest, acquired and now supported by Infinisource (2012). It is presently used as the basis of the time & attendance module in Infinisource's flagship Human Resource Management System (HRMS): iSolved.

20 Ratings

Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.

Paypro Workforce Management

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
20 Ratings

Paypro's Workforce Management solution is powered by Kronos Workforce Ready and aims to help businesses achieve greater efficiency through automation and greater visibility through real-time data. With Paypro, companies can control labor costs, manage scheduling and payroll, ensure compliance with l…

13 Ratings

Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities.According to the vendor, key benefits and features include:Finance Management helps you control your finances …

16 Ratings

Beeline VMS is a vendor management system from Beeline headquartered in Jacksonville, Florida, an independently operated division of global HR company Adecco, for managing a contingent workforce.

Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call ce…

10 Ratings

According to the vendor, CakeHR is accessible, affordable and easy-to-use HR software for small to medium businesses. CakeHR is built with ease of use in mind automating every step of human resource management. CakeHR is designed to be fast and enjoyable to use for employees and managers. According …

6 Ratings

Aladtec is employee scheduling software that is targeted at businesses in the public safety sector, including EMS, Fire & Rescue, Law Enforcement, Communication Centers/Dispatch, Security and Health Care. According to the vendor, Aladtec helps organizations with the following: Monitor Operat…

8 Ratings

Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.

5 Ratings

Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types. …

The EmpCenter suite from Workforce Software headquartered in Michigan is a workforce management for managing complex time and attendance needs integrable with Core HR and payroll systems.

15 Ratings

From Ascentis, NOVAtime is a set of workforce management solutions that scale with business growth. NOVAtime aims to ensure that businesses are never limited in their workforce management needs. With NOVAtime, businesses have a partner to fulfill timekeeping, payroll, leave management, and employee …

TrustRadius Top Rated for 2019

2019 Top Rated Workforce Management Software

There are plenty of options out there, but here's our shortlist of the best Workforce Management Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.