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Workforce Management Software

Best Workforce Management Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Software Overview

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking

  • Labor scheduling

  • Compliance monitoring (e.g. with labor laws)

  • Leave management

  • Staffing optimization


Sometimes WFM software includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.

Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.


Here are a few examples:

Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.

Workforce Management Products

Listings (1-25 of 120)

UltiPro

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Top Rated
822 Ratings

Ultimate Software delivers cloud-based HCM solutions that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Ceridian Dayforce

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Top Rated
889 Ratings

Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.

223 Ratings

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes mana...

Ascentis

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229 Ratings

Ascentis HR uses web-based management programs to help automate complex HR processes. It's fully integrated with Ascentis’ other services including customizable payroll, time and attendance and recruiting modules.

Kronos Workforce Ready

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Top Rated
176 Ratings

Kronos Workforce Ready provides core and strategic HR services from a cloud-based platform. The platform provides real-time updates and streamlines HR databases via a uniform interface and a singular record for each employee across all portals.

SAP SuccessFactors

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170 Ratings

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

29 Ratings

All-In-One Employee Time Tracking & Workforce Solutions for Businesses of All Types and Sizes. Easily track your employees work hours in real-time across any device, get overtime alerts, automate timesheet payroll reports, and save thousands yearly on inefficiencies. Mobile and desktop time t...

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

16 Ratings

TimeForce is a time tracking solution developed by Qqest, acquired and now supported by Infinisource (2012). It is presently used as the basis of the time & attendance module in Infinisource's flagship Human Resource Management System (HRMS): iSolved.

Paypro Workforce Management

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Top Rated
20 Ratings

Paypro's Workforce Management solution is powered by Kronos Workforce Ready and aims to help businesses achieve greater efficiency through automation and greater visibility through real-time data. With Paypro, companies can control labor costs, manage scheduling and payroll, ensure compliance wit...

ADP Enterprise eTIME ® is a comprehensive suite of applications designed to help users better manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to easily automate time and labor management. It provides employees and managers with tools t...

13 Ratings

Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities.According to the vendor, key benefits and features include:Finance Management helps you control your financ...

19 Ratings

When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.

8 Ratings

According to the vendor, CakeHR is accessible, affordable and easy-to-use HR software for small to medium businesses. CakeHR is built with ease of use in mind automating every step of human resource management. CakeHR is designed to be fast and enjoyable to use for employees and managers. Accordi...

6 Ratings

Aladtec is employee scheduling software that is targeted at businesses in the public safety sector, including EMS, Fire & Rescue, Law Enforcement, Communication Centers/Dispatch, Security and Health Care. According to the vendor, Aladtec helps organizations with the following: Monitor Ope...

5 Ratings

Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types....

7 Ratings

Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.

14 Ratings

From Ascentis, NOVAtime is a set of workforce management solutions that scale with business growth. NOVAtime aims to ensure that businesses are never limited in their workforce management needs. With NOVAtime, businesses have a partner to fulfill timekeeping, payroll, leave management, and employ...