Workforce Management Software

Workforce Management Software Overview

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

Top Rated Workforce Management Products

Workforce Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Products

(1-25 of 148) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

ADP Workforce Now
Customer Verified
Top Rated
TRUE

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Key Features

  • Direct deposit files (915)
    87%
    8.7
  • View and generate pay and benefit information (912)
    86%
    8.6
  • Pay calculation (924)
    86%
    8.6
UKG Pro
Customer Verified
Top Rated
TRUE

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Key Features

  • Update personal information (719)
    90%
    9.0
  • View and generate pay and benefit information (716)
    89%
    8.9
  • Employment history (704)
    84%
    8.4
NICE CXone
Customer Verified
Top Rated

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR)…

Key Features

  • Warm transfer (483)
    88%
    8.8
  • Agent dashboard (510)
    86%
    8.6
  • Inbound call routing (467)
    86%
    8.6
Ceridian Dayforce
Customer Verified
Top Rated
TRUE

Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.

Key Features

  • Update personal information (490)
    79%
    7.9
  • Pre-built reports (487)
    64%
    6.4
  • Report builder (488)
    63%
    6.3
Deputy
Customer Verified
Top Rated
TRUE

Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.…

Oracle Cloud HCM

Oracle Cloud HCM combines various human resources operations, such as Core HR functions, talent management, and workforce management, within one platform. The Cloud program provides global scaling and prioritizes mobile accessibility and integration.

Key Features

  • Employment history (178)
    88%
    8.8
  • Employee demographic data (169)
    85%
    8.5
  • Job profiles and administration (171)
    83%
    8.3
Playvox
Customer Verified
Top Rated

Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.

SAP SuccessFactors

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

Key Features

  • Employment history (135)
    80%
    8.0
  • Organizational charting (143)
    79%
    7.9
  • Performance plans (144)
    77%
    7.7
UKG Ready
Customer Verified
Top Rated

UKG Ready™ is presented as a flexible and seamless HR solution that provides a connected people experience to easily manage the entire employee journey, from a single solution. Designed for flexibility and ease of use, UKG Ready combines HR, talent, payroll, and time to deliver a…

Key Features

  • Pay calculation (135)
    82%
    8.2
  • Report builder (136)
    77%
    7.7
  • Pre-built reports (136)
    75%
    7.5
HotSchedules

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time…

Ascentis (discontinued)

Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.

Key Features

  • Update personal information (151)
    88%
    8.8
  • Pre-built reports (142)
    73%
    7.3
  • Report builder (144)
    66%
    6.6
Paylocity

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.

Key Features

  • Update personal information (129)
    87%
    8.7
  • Pay calculation (129)
    76%
    7.6
  • View and generate pay and benefit information (129)
    74%
    7.4
Workday Human Capital Management

Workday Human Capital Management is built as a cloud-based system with global consistency in user experience. Workday HCM is part of a broader system with other Workday products.

Key Features

  • Update personal information (77)
    89%
    8.9
  • Employment history (75)
    87%
    8.7
  • Job profiles and administration (77)
    83%
    8.3
Jolt

Jolt is a task and workforce management, with time & attendance, remote (selfie) login, scheduling, and simple tasking tools, from the company of the same name in Provo, Utah; useful for small teams that could leverage frequent communication.

Verint Workforce Management

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-…

UKG Workforce Central

Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management…

UKG Dimensions
Customer Verified
Top Rated

UKG Dimensions provides operational insights and aims to elevates the greatest driver of success: people. The automation of critical workforce processes such as timekeeping, scheduling, and leave management is at the core of this UKG solution. The solution offers features and capabilities…

When I Work

When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.

Justworks Hours

Get Justworks Hours for automated, seamless time tracking. Make timekeeping effortless for you and your team by managing employee time more easily, gaining more insights with more oversight, and easing the burden of errors and inaccuracies. Sync seamlessly with powerful integrations…

Paypro Workforce Management

Paypro's Workforce Management solution is powered by Kronos Workforce Ready and aims to help businesses achieve greater efficiency through automation and greater visibility through real-time data. With Paypro, companies can control labor costs, manage scheduling and payroll, ensure…

Enterprise eTIME, by ADP

Enterprise eTIME ® is a suite of applications designed to help users manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to automate time and labor management, and provide employees and managers with tools to optimize schedules,…

Calabrio ONE

Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.

SAP Fieldglass

SAP Fieldglass is a cloud-based product designed to help companies manage their contingent workforces and project-based labor.

Calabrio Teleopti WFM

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.…

Sparkrock

Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities.According to the vendor, key benefits and features include:Finance Management with capabilities…

Key Features

  • Accounts payable (5)
    100%
    10.0
  • Role-based user permissions (5)
    90%
    9.0
  • Accounts receivable (5)
    90%
    9.0

Learn More About Workforce Management Software

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking
  • Labor scheduling
  • Compliance monitoring (e.g. with labor laws)
  • Leave management
  • Staffing optimization
  • Task management
  • Employee self-service, including time off requests and peer-to-peer shift trades

WFM software also occasionally includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.

Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.

Some specialized workforce management systems include:

Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.

Workforce Management Software Comparison

To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:

  1. Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.
  2. Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.
  3. Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.

Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.

Workforce Management Software Best Of Awards

The following Workforce Management Software offer award-winning customer relationships, feature sets, and value for price. Learn more about our Best Of Awards methodology here.

Related Categories

Frequently Asked Questions

What is workforce management?

Workforce management is the process of scheduling and organizing your business’s labor force as efficiently and effectively as possible. It often utilizes workforce management software to automate some processes and enable employee self-service.

Why is workforce management important?

Workforce management is important for minimizing labor expenses and efficiently scheduling employees at high volume.

What is a workforce management system?

A workforce management system is a scheduling, attendance and leave management, and time tracking platform for optimizing employee scheduling. It often complements other HR systems, such as payroll.

Who needs workforce management software?

Workforce management software is ideal for organizations with large labor forces, particularly shift or hourly employees.

How much does workforce management software cost?

Pricing varies widely based on number of employees and features available. Basic products can be sold as low as $2-4 per user, per month, and can scale up to tens of dollars per user, per month.