Workforce Management Software

TrustRadius Top Rated for 2024

Top Rated Products

(1-5 of 10)

1
Jolt

Jolt is a task and workforce management, with time & attendance, remote (selfie) login, scheduling, and simple tasking tools, from the company of the same name in Provo, Utah; useful for small teams that could leverage frequent communication.

2
SAP Fieldglass

A Vendor Management System (VMS) used to find, engage, and manage a global external workforce – including temporary workers, freelancers, contractors, consultants, and service workers.

3
Verint Workforce Management

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-…

4
Workday Human Capital Management

Workday Human Capital Management is built as a cloud-based system with global consistency in user experience. Workday HCM is part of a broader system with other Workday products.

5
UKG Ready

Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.

All Products

(1-25 of 380)

1
ADP Workforce Now

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

2
UKG Pro

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

3
Paylocity

Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.

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4
Dayforce

Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.

5
SAP SuccessFactors

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

6
Deputy

Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.…

7
Oracle Fusion Cloud HCM

Oracle Fusion Cloud HCM, or Oracle Taleo, is a cloud HCM solution with Talent Management solutions. Its talent management solution includes Recruiting, Onboarding, Learning, Career Development, Opportunity Marketplace, Performance Management, Compensation, Succession Planning, etc.…

8
UKG Ready

Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.

9
Playvox

Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.

10
HotSchedules

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time…

11
Ascentis (discontinued)

Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.

12
Workday Human Capital Management

Workday Human Capital Management is built as a cloud-based system with global consistency in user experience. Workday HCM is part of a broader system with other Workday products.

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13
Verint Workforce Management

Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-…

14
Jolt

Jolt is a task and workforce management, with time & attendance, remote (selfie) login, scheduling, and simple tasking tools, from the company of the same name in Provo, Utah; useful for small teams that could leverage frequent communication.

15
SAP Fieldglass

A Vendor Management System (VMS) used to find, engage, and manage a global external workforce – including temporary workers, freelancers, contractors, consultants, and service workers.

16
UKG Workforce Central (discontinued)

UKG Workforce Central (formerly Kronos Workforce Central) was a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. The product is discontinued.

17
APS Payroll

APS is a national workforce management and cloud-based HR solution provider. The platform includes core HR, payroll, time and attendance (including manager and employee self-service), compliance tools, and onboarding.

18
Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Kronos Workforce Dimensions, later UKG Dimensions was a solution used to automate critical workforce processes such as timekeeping, scheduling, and leave management. The product has been discontinued, and is no longer available for purchase.

19
When I Work

When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee…

20
Hubstaff

Hubstaff is a workforce analytics software tailored to boost productivity in remote, hybrid, and in-house teams while fostering a positive employee experience. Integrating with over 30 apps, Hubstaff's key features include time tracking, screenshots, activity tracking, URL and app…

21
Paypro Workforce Management

Paypro powered by UKG Ready is offered as an all-in-one HR solution that makes the day-to-day better for a company's people. Paypro support teams average 5+ years at Paypro and 10+ years in the industry creating an industry-leading service experience that has led to a 95% client…

22
Enterprise eTIME, by ADP

Enterprise eTIME ® is a suite of applications designed to help users manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to automate time and labor management, and provide employees and managers with tools to optimize schedules,…

23
Calabrio ONE

Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.

24
Calabrio Teleopti WFM

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.…

25
Sparkrock

Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities.According to the vendor, key benefits and features include:Finance Management with capabilities…

Workforce Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Learn More About Workforce Management Software

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking
  • Labor scheduling
  • Compliance monitoring (e.g. with labor laws)
  • Leave management
  • Staffing optimization
  • Task management
  • Employee self-service, including time off requests and peer-to-peer shift trades

WFM software also occasionally includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.

Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.

Some specialized workforce management systems include:

Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.

Workforce Management Software Comparison

To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:

  1. Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.
  2. Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.
  3. Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.

Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.

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Frequently Asked Questions

What is workforce management?

Workforce management is the process of scheduling and organizing your business’s labor force as efficiently and effectively as possible. It often utilizes workforce management software to automate some processes and enable employee self-service.

Why is workforce management important?

Workforce management is important for minimizing labor expenses and efficiently scheduling employees at high volume.

What is a workforce management system?

A workforce management system is a scheduling, attendance and leave management, and time tracking platform for optimizing employee scheduling. It often complements other HR systems, such as payroll.

Who needs workforce management software?

Workforce management software is ideal for organizations with large labor forces, particularly shift or hourly employees.

How much does workforce management software cost?

Pricing varies widely based on number of employees and features available. Basic products can be sold as low as $2-4 per user, per month, and can scale up to tens of dollars per user, per month.