Workforce Management Software
Best Workforce Management Software
- Top Rated Workforce Management Software include: UltiPro, Ceridian Dayforce HCM, Boomr, Snag, and Calabrio ONE.
- Other Workforce Management Software on the TrustMap include: Kronos Workforce Ready, TimeForce, Kronos Workforce Central, Beeline VMS, and ADP Enterprise eTIME.
- A complete list of Workforce Management Software is available here.
TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap, and those above the median line are considered Top Rated.
Workforce Management Software Overview
What is Workforce Management (WFM) Software?
Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
WFM Software Features & Capabilities
Key features and capabilities include:
Time and attendance tracking
Compliance monitoring (e.g. with labor laws)
Sometimes WFM software includes payroll functionality.
Specialized WFM vs. HCM Suites
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.
Here are a few examples:
Aspect is geared towards call centers.
Aladtec is specialized for public safety organizations.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
Workforce Management Products
Ultimate Software delivers cloud-based HCM solutions that help businesses accelerate talent acquisition, simplify payroll computations, manage time and attendance, and support proactive, strategic talent management.
Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforc...
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes mana...
Workforce Ready by Kronos is a human resources (HR) platform with the goal of offering full HCM capabilities at an affordable price. With Kronos Workforce Ready, organizations have a single cloud-based solution for their workforce that incorporates recruiting, onboarding, performance management, ...
All-In-One Employee Time Tracking & Workforce Solutions for Businesses of All Types and Sizes. Easily track your employees work hours in real-time across any device, get overtime alerts, automate timesheet payroll reports, and save thousands yearly on inefficiencies. Mobile and desktop time t...
Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management functions.
Snag (formerly PeopleMatter + Snagajob) is a recruiting and workforce management platform designed to fit the specific needs of service-industry brands. Users can find applicants, hire employees, train workers, schedule teams, and evaluate performance using the Snag platform.
TimeForce is a time tracking solution developed by Qqest, acquired and now supported by Infinisource (2012). It is presently used as the basis of the time & attendance module in Infinisource's flagship Human Resource Management System (HRMS): iSolved.
Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.
Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call...
Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities.According to the vendor, key benefits and features include:Finance Management helps you control your financ...
ADP Enterprise eTIME ® is a comprehensive suite of applications designed to help users better manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to easily automate time and labor management. It provides employees and managers with tools t...
Beeline VMS is a vendor management system from Beeline headquartered in Jacksonville, Florida, an independently operated division of global HR company Adecco, for managing a contingent workforce.
Fieldglass is a cloud-based product designed to help companies manage their contingent workforces and project-based labor.
The EmpCenter suite from Workforce Software headquartered in Michigan is a workforce management for managing complex time and attendance needs integrable with Core HR and payroll systems.
When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.
Aladtec is employee scheduling software that is targeted at businesses in the public safety sector, including EMS, Fire & Rescue, Law Enforcement, Communication Centers/Dispatch, Security and Health Care. According to the vendor, Aladtec helps organizations with the following: Monitor Ope...
Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.
PRO Unlimited headquarted in Boca Raton, Florida offers the Wand Vendor Management System (VMS), a workforce management system for a contingent workforce.
ClickSoftware headquartered in Israel offers their Mobile Workforce Management software, a leading enterprise-level solution for field management.
ATOSS Staff Efficiency Suite is a German workforce management product that includes several modules: Time and Attendance, Workforce Forecasting, Workforce Scheduling, Management Analysis, Mobile Workforce Management, Employee & Manager Self Service, and Task Management. It is available either...
According to the vendor, CakeHR is accessible, affordable and easy-to-use HR software for small to medium businesses. CakeHR is built with ease of use in mind automating every step of human resource management. CakeHR is designed to be fast and enjoyable to use for employees and managers. Accordi...
Humanity is cloud-based workforce management software. Available on the Humanity Platform are applications that will streamline your: Employee Scheduling, Time & Attendance, and Leave Management.
Resource Guru is a project management solution. The solution is based around a central bookings calendar that gives users a high-level visibility of their resources and is designed to make resource planning simple.The vendor says that its drag and drop interface makes creating, editing, and movin...
FingerCheck is a web-based time and attendance solution. Some key features include: Data Processing, Flexible Viewing Methods and Time Cards and Payroll Integration.