Workforce Management Software

Best Workforce Management Software include:

UltiPro, Paypro Workforce Management, NICE inContact CXone, Ceridian Dayforce, and Kronos Workforce Ready.

Workforce Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Software Overview

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking

  • Labor scheduling

  • Compliance monitoring (e.g. with labor laws)

  • Leave management

  • Staffing optimization

  • Task management

  • Employee self-service, including time off requests and peer-to-peer shift trades

WFM software also occasionally includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.


Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. These WFM products are designed to better support high turnover environments and provide a low learning curve so employees and administrators can quickly adopt the platform as needed. They may also provide specialized interfaces or features tailored to specific industries, particularly call centers.


Some specialized workforce management systems include:


Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces. These products will be more suitable across a wider range of workforces, but may also require more customization to a particular workforce’s needs.


Workforce Management Software Comparison

To more easily compare workforce management tools, consider evaluating different options based on these aspects of the products and your needs:


  1. Point solution vs. HCM suite: Many workforce management capabilities can be found within broader hr management packages. If you’re looking for workforce management functions as well as more comprehensive HR capabilities, one of the HCM suites may be more ideal. However, if you’re looking for workforce management tools to supplement your existing HR toolkit, a point solution that can integrate with your HRIS and payroll software may be a more efficient purchase.

  2. Industry-specific or general: Most workforce management tools provide core scheduling and attendance functions that are applicable across industries. However, if you are in an industry with a unique workforce makeup, such as one with high turnover or highly regimented time-based tasks, using a tool that is tailored to your industry can add efficiencies in productivity and compliance measures. If your workforce makeup is not specialized to your industry, a less tailored product may be a better fit.

  3. Usability: How ease to learn and use is the product for administrators and employees? In particular, the lower the barrier to employee self-service for processes like schedule requests, time card access, and attendance management, the lower the administrative burden on your business.


Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.


Workforce Management Products

(1-25 of 120) Sorted by Most Reviews

UltiPro
910 ratings
665 reviews
Top Rated
TRUE
Ultimate Software delivers cloud-based HCM solutions that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Ceridian Dayforce
899 ratings
471 reviews
Top Rated
TRUE
Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
HotSchedules
227 ratings
166 reviews
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes manager…
Ascentis
235 ratings
118 reviews
Ascentis HR uses web-based management programs to help automate complex HR processes. It's fully integrated with Ascentis’ other services including customizable payroll, time and attendance and recruiting modules.
Kronos Workforce Ready
202 ratings
91 reviews
Top Rated
Kronos Workforce Ready provides core and strategic HR services from a cloud-based platform. The platform provides real-time updates and streamlines HR databases via a uniform interface and a singular record for each employee across all portals.
NICE inContact CXone
95 ratings
75 reviews
Top Rated
NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.
SAP SuccessFactors
177 ratings
51 reviews
SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.
Kronos Workforce Central
104 ratings
29 reviews
Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management functions.
Boomr
29 ratings
23 reviews
All-In-One Employee Time Tracking & Workforce Solutions for Businesses of All Types and Sizes. Easily track your employees work hours in real-time across any device, get overtime alerts, automate timesheet payroll reports, and save thousands yearly on inefficiencies. Mobile and desktop time trac…
When I Work
34 ratings
21 reviews
When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.
ADP Enterprise eTIME
81 ratings
14 reviews
ADP Enterprise eTIME ® is a comprehensive suite of applications designed to help users better manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to easily automate time and labor management. It provides employees and managers with tools to o…
Paypro Workforce Management
20 ratings
11 reviews
Top Rated
TRUE
Paypro's Workforce Management solution is powered by Kronos Workforce Ready and aims to help businesses achieve greater efficiency through automation and greater visibility through real-time data. With Paypro, companies can control labor costs, manage scheduling and payroll, ensure compliance with l…
Calabrio ONE
20 ratings
11 reviews
Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.
Sparkrock
13 ratings
8 reviews
Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities.According to the vendor, key benefits and features include:Finance Management helps you control your finances …
Frontline Absence Management (formerly Aesop)
9 ratings
8 reviews
Frontline Education offers a time and absence tracking application, Frontline Absence Management.
Aspect Workforce Management
24 ratings
8 reviews
Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call ce…
Beeline VMS
16 ratings
8 reviews
Beeline VMS is a vendor management system from Beeline headquartered in Jacksonville, Florida, an independently operated division of global HR company Adecco, for managing a contingent workforce.
WorkForce Suite
6 ratings
4 reviews
The EmpCenter suite from Workforce Software headquartered in Michigan is a workforce management for managing complex time and attendance needs integrable with Core HR and payroll systems.
Aladtec
6 ratings
4 reviews
Aladtec is employee scheduling software that is targeted at businesses in the public safety sector, including EMS, Fire & Rescue, Law Enforcement, Communication Centers/Dispatch, Security and Health Care. According to the vendor, Aladtec helps organizations with the following: Monitor Operat…
SAP Fieldglass
22 ratings
4 reviews
SAP Fieldglass is a cloud-based product designed to help companies manage their contingent workforces and project-based labor.
Shiftboard
5 ratings
4 reviews
Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types. …
Novatime
16 ratings
4 reviews
From Ascentis, NOVAtime is a set of workforce management solutions that scale with business growth. NOVAtime aims to ensure that businesses are never limited in their workforce management needs. With NOVAtime, businesses have a partner to fulfill timekeeping, payroll, leave management, and employee …
Deputy
8 ratings
4 reviews
Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.
Teleopti WFM
6 ratings
3 reviews
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.
ATOSS Staff Efficiency Suite
2 ratings
2 reviews
ATOSS Staff Efficiency Suite is a German workforce management product that includes several modules: Time and Attendance, Workforce Forecasting, Workforce Scheduling, Management Analysis, Mobile Workforce Management, Employee & Manager Self Service, and Task Management. It is available either in…

Frequently Asked Questions

What is workforce management?

Workforce management is the process of scheduling and organizing your business’s labor force as efficiently and effectively as possible. It often utilizes workforce management software to automate some processes and enable employee self-service.

Why is workforce management important?

Workforce management is important for minimizing labor expenses and efficiently scheduling employees at high volume.

What is a workforce management system?

A workforce management system is a scheduling, attendance and leave management, and time tracking platform for optimizing employee scheduling. It often complements other HR systems, such as payroll.

Who needs workforce management software?

Workforce management software is ideal for organizations with large labor forces, particularly shift or hourly employees.

How much does workforce management software cost?

Pricing varies widely based on number of employees and features available. Basic products can be sold as low as $2-4 per user, per month, and can scale up to tens of dollars per user, per month.