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Workforce Management Software

Best Workforce Management Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Workforce Management Software Overview

What is Workforce Management (WFM) Software?

Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.

WFM Software Features & Capabilities

Key features and capabilities include:

  • Time and attendance tracking

  • Labor scheduling

  • Compliance monitoring (e.g. with labor laws)

  • Leave management

  • Staffing optimization


Sometimes WFM software includes payroll functionality.

Specialized WFM vs. HCM Suites

Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.

Industry Specialization

Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.


Here are a few examples:

Pricing Information

Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.

Workforce Management Products

Listings (1-25 of 123)

UltiPro

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Top Rated
816 Ratings

Ultimate Software delivers cloud-based HCM solutions that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Ceridian Dayforce

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Top Rated
861 Ratings

Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.

221 Ratings

HotSchedules provides mobile, cloud-based technology that is geared towards the restaurant, retail and hospitality industries. The company's software is designed to automate recruiting, training, scheduling, business intelligence, shift communication, labor and inventory management. HotSchedules...

Ascentis

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225 Ratings

Ascentis HR uses web-based management programs to help automate complex HR processes. It's fully integrated with Ascentis’ other services including customizable payroll, time and attendance and recruiting modules.

Kronos Workforce Ready

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Top Rated
174 Ratings

Kronos Workforce Ready provides core and strategic HR services from a cloud-based platform. The platform provides real-time updates and streamlines HR databases via a uniform interface and a singular record for each employee across all portals.

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

29 Ratings

All-In-One Employee Time Tracking & Workforce Solutions for Businesses of All Types and Sizes. Easily track your employees work hours in real-time across any device, get overtime alerts, automate timesheet payroll reports, and save thousands yearly on inefficiencies. Mobile and desktop time t...

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

16 Ratings

TimeForce is a time tracking solution developed by Qqest, acquired and now supported by Infinisource (2012). It is presently used as the basis of the time & attendance module in Infinisource's flagship Human Resource Management System (HRMS): iSolved.

Automatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions - including human resources, payroll, tax and benefits administration - to employers and automotive dealerships around the world. We build personalized solutions that can fit your organization’s uniq...

13 Ratings

Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities. Finance Management helps you control your finances the way you want to. Our solution offers rich and fle...

4 Ratings

Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types....

14 Ratings

When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.

6 Ratings

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

7 Ratings

Deputy provides employee scheduling and workforce management software. The company's stated mission is to serve and protect business owners by making it easier to manage employees and perform related tasks, as well save time and money.

4 Ratings

CakeHR is HR software company that streamlines attendance, performance and recruitment management for customers worldwide. Unlike older platforms which can be painfully slow and complex, our innovative and user-friendly tool is designed to be fast and enjoyable to use for employees and managers....