Ultimate Software delivers cloud-based HCM solutions that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Workforce Management Software
Best Workforce Management Software
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Workforce Management Software Overview
What is Workforce Management (WFM) Software?
Workforce Management Software is concerned with scheduling and tracking the workforce. The goal is to distribute and allocate workers in the most effective and efficient way. This is particularly important for organizations with shift workers, such as contact centers and service businesses.
WFM Software Features & Capabilities
Key features and capabilities include:
Time and attendance tracking
Compliance monitoring (e.g. with labor laws)
Sometimes WFM software includes payroll functionality.
Specialized WFM vs. HCM Suites
Some platforms in this category are point solutions that focus on scheduling, regulations, and staff optimization. Others are broader Human Capital Management (HCM) suites with strong workforce management capabilities, such as Kronos Workforce Ready and Workforce Central, UltiPro, and Ceridian Dayforce HCM. Ultipro and Dayforce HCM began life as payroll solutions and expanded from there. The Kronos product family started as a time tracking solution—a typical trajectory for WFM software.
Many products in this category are geared toward a certain type of employee or industry, such as contingent or hourly workforces, call centers or service industries. Other products, like Kronos Workforce Ready, aim to serve large enterprises with diverse workforces.
Here are a few examples:
Aspect is geared towards call centers.
Aladtec is specialized for public safety organizations.
Workforce management solutions are often offered on a subscription model, and priced on a per employee, per month basis. The price may vary depending on feature density, and some vendors may require a minimum number of employees.
Workforce Management Products
Listings (1-25 of 120)
Ceridian Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes mana...
Ascentis HR uses web-based management programs to help automate complex HR processes. It's fully integrated with Ascentis’ other services including customizable payroll, time and attendance and recruiting modules.
Kronos Workforce Ready provides core and strategic HR services from a cloud-based platform. The platform provides real-time updates and streamlines HR databases via a uniform interface and a singular record for each employee across all portals.
All-In-One Employee Time Tracking & Workforce Solutions for Businesses of All Types and Sizes. Easily track your employees work hours in real-time across any device, get overtime alerts, automate timesheet payroll reports, and save thousands yearly on inefficiencies. Mobile and desktop time t...
Kronos Workforce Central is a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. Workforce Central provides capabilities for managing time and attendance, payroll, HR, and other labor management functions.
Snag (formerly PeopleMatter + Snagajob) is a recruiting and workforce management platform designed to fit the specific needs of service-industry brands. Users can find applicants, hire employees, train workers, schedule teams, and evaluate performance using the Snag platform.
TimeForce is a time tracking solution developed by Qqest, acquired and now supported by Infinisource (2012). It is presently used as the basis of the time & attendance module in Infinisource's flagship Human Resource Management System (HRMS): iSolved.
ADP Enterprise eTIME ® is a comprehensive suite of applications designed to help users better manage their workforce, control labor costs, simplify compliance and boost productivity. The goal of eTIME is to easily automate time and labor management. It provides employees and managers with tools t...
Calabrio One is a workforce optimization (WFO) platform for call centers, combining workforce management with call recording and analytics, from Calabrio headquartered in Minneapolis, MN.
Aspect Software headquartered in Massachusetts offers Aspect Workforce Management, a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call...
Sparkrock’s cloud-enabled solution helps organizations manage their finance and accounting, human resources and payroll, human services case management, and donor and fundraising activities.According to the vendor, key benefits and features include:Finance Management helps you control your financ...
Beeline VMS is a vendor management system from Beeline headquartered in Jacksonville, Florida, an independently operated division of global HR company Adecco, for managing a contingent workforce.
Jolt is a task and workforce management, with time & attendance, remote (selfie) login, scheduling, and simple tasking tools, from the company of the same name in Provo, Utah; useful for small teams that could leverage frequent communication.
Frontline Education offers a time and absence tracking application, Frontline Absence Management.
The EmpCenter suite from Workforce Software headquartered in Michigan is a workforce management for managing complex time and attendance needs integrable with Core HR and payroll systems.
SAP Fieldglass is a cloud-based product designed to help companies manage their contingent workforces and project-based labor.
ClickSoftware headquartered in Israel offers their Mobile Workforce Management software, a leading enterprise-level solution for field management.
When I Work in St.Paul, Minnesota offers their eponymous platform for time & attendance and workforce management, featuring employee self-service and the capability to broadcast and fill empty shifts in "less than 30 seconds," for small workforces and larger companies as well.
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.
Aladtec is employee scheduling software that is targeted at businesses in the public safety sector, including EMS, Fire & Rescue, Law Enforcement, Communication Centers/Dispatch, Security and Health Care. According to the vendor, Aladtec helps organizations with the following: Monitor Ope...
Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier.
According to the vendor, CakeHR is accessible, affordable and easy-to-use HR software for small to medium businesses. CakeHR is built with ease of use in mind automating every step of human resource management. CakeHR is designed to be fast and enjoyable to use for employees and managers. Accordi...
Shiftboard offers a full-service employee scheduling software solution targeted for industries as diverse as hospitality and security to event planning and business services. This solution enables companies to manage employee schedules across job sites, geographies, and different employee types....