Able to identify the FTE's needed for volume with Verint Workforce Management
September 30, 2024

Able to identify the FTE's needed for volume with Verint Workforce Management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

I use Verint for WFM forecasting and scheduling, queue analytics, organizations creation, profile updates, adherence.
I would like to see what AI can do for the fte's and the kpi's.

Pros

  • queue analytics
  • forecasting and scheduling
  • adherence

Cons

  • more in depth data to queue analytics
  • more graph options
we do not do shift swaps in my department but all other functions for staff are being utilized
yes I am able to identify the FTE's needed for volume
The entire software
I would like to learn more and have more access to the experts .

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

I would like to see how AI can help with kpi's and gent performance.

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi there! Thank you so much for taking the time to review Verint WFM and rating it 10/10! We were very happy to read that the solution's flagship features, such as forecasting and scheduling are working well for you. Also, thank you for sharing your notes on areas in need of improvement. Would you be able to expand on your feedback about graph options and queue analytics? Additionally, you mentioned wanting to learn more about the solution. Kindly consider joining Verint Connect (user forum), Verint Academy (course platform) or contacting our AdviceLine (ask an expert). To address your notes on AI options: Verint's Open CCaaS solutions are AI-powered from bots to self-service to a unified workforce, and more. To get custom recommendations for your line of work, kindly contact your Verint team for more info. Keep up the excellent work! Cheers

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