Clear user interface for users
September 12, 2025

Clear user interface for users

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We use Verint for call recording and workforce management. These applications allow us to listen to our agents calls and provide coaching as well as manage our contact center staff.

Pros

  • Clear user interface for users
  • Management of team meetings
  • Viewing all staff signed in at a quick glance

Cons

  • Manipulating multiple exceptions at the same time
  • Report functionality and customization to be able to report on anything within the system
  • Log tracking to be able to hold log data further in the past for tickets
  • Verint has allowed us to put adherence dashboards in the hands of the agent and team manager with real time data allowing for better agent adherence.
Allowing the employees to have control over their exceptions allows them to have better control over their schedule which means that team managers can focus developing their employees.
We don't use Verint for long term planning.
The interfaces are clean and look nice but manipulation of exceptions especially in bulk is not simple. Un-published vs published schedules are often confused as it is such a simple step but if the step is missed it makes large errors.

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Verint does well in managing a small to medium sized business that don't often have exceptions that move frequently. If the lines of business are much larger and have a lot of moving exceptions Verint struggles to allow bulk movement of exceptions.

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 4 months ago
    Hi there thank you for your review of Verint Workforce Management Were glad to hear that features like call recording adherence dashboards and team visibility are supporting your contact center operations. We also appreciate your input on exception handling and reporting flexibility. At Verint were committed to helping organizations drive meaningful business outcomes and your feedback helps us continue refining the experience. Feel free to update your review anytime to reflect your latest insights. Cheers

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