Amazing
September 10, 2025

Amazing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

use Verint WFM to forecast contact volume, create optimized schedules, monitor real-time performance, and drive adherence and coaching. It addresses over/under-staffing, SLA misses, and limited visibility, with a scope spanning multiple channels, regions, and roles, tracked by KPIs like Service Level, Occupancy, and Adherence.

Pros

  • Intraday and real-time optimization
  • Accurate multi-channel forecasting

Cons

  • Skill-based and flexible scheduling
  • Think it depends on the customer
Depends on the customer and needs to meet
Depends on customer
Depends on customer
Depends on customer
Depends on customer

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Verint WFM: quick takeWell suited Inbound centers with variable forecast & multiskill routing Omnichannel ops (phone, chat, email, social) Campaign-based or project staffing Hard-to-staff, specialized lines Compliance-heavy centers with audit/QA needsLess appropriate (or need care) Very dynamic, real-time only needs Small, predictable teams Limited IT/integration capacity Niche regulatory reports outside built-in options Budget or change-management constraints

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there thank you for taking the time to leave a review of Verint Workforce Management Were thrilled to hear that you find the solution well-suited for managing inbound contact centers with variable forecasts multi-skill routing and omnichannel operations across phone chat email and social and more. Feel free to update this review any time in the future to reflect on your latest experiences. Thank you again for your feedback. Cheers

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