Powerful complex with top of the line feature set
July 30, 2025

Powerful complex with top of the line feature set

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vertex AI

We work as experts of this platform and implement it in customers environments. It can range from banks to airlines so business use can vary a lot. Not one business is like the other so flexibility is a must for us, and we can quickly and easily see what platforms are adaptable and useful.

Pros

  • Integration to various platforms for multi-purpose
  • Flexibility of quick and easy adjustments
  • Bot reading from knowledge base

Cons

  • Learning curve
  • Tutorials
  • Labs to learn the tools
  • The steep learning curve is definitely an investment needed to be made
  • The partnership program leaves a little bit more to be desired, this process should be made slightly easier
  • Product and platform itself is genuinely very powerful
It's not always instant, but understandable when it's under heavy load. It's not impressive nor disappointing, just what is expected. But when calling this platform through API's for it to do the actions requested there is minimal delay and wait time. It feels very responsive and quick when integrating it with a call center chat platform for example.
The configuration is the opposite of limited, it is complex, but it requires a lot of knowledge to get it configured with advanced features. It would be a lot more freeing if some of the tools were more intuitive but it's no doubt that the tools that exist are very powerful.
We tend to adapt and use the platform that suits the customers needs the best. We return to Vertex AI because it is the most in-depth option out there so we can configure it any which way they want. However, it is not quick to market and constantly changing or updating it's feature-set. This makes it suitable for bigger customers that have the capital and time to spend on a bigger project that is well researched and not quick to market like some of the other options that feel like a light-version of this.

Do you think Vertex AI delivers good value for the price?

Yes

Are you happy with Vertex AI's feature set?

Yes

Did Vertex AI live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vertex AI go as expected?

No

Would you buy Vertex AI again?

Yes

Since we have used this platforms in multiple scenarios we can confidently say that where this excels is when you want to combine free form Q&A bots with structured responses. Gemini shines through and stands tall with it's natural language model and accurate reading of knowledge base to provide the best answers to whatever prompt you can throw at it.

Vertex AI Feature Ratings

AI Development
8.8
Model catalog
9
Machine learning frameworks
8
Data integration
9
Data management
Not Rated
Data monitoring and version control
8
Automated model training
8
Managed scaling
10
Model deployment
9
Security and compliance
9

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