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Google Cloud Dialogflow

Google Cloud Dialogflow
Formerly Api.ai

Overview

What is Google Cloud Dialogflow?

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.

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Learn from top reviewers

Chatbots are simple to create and deploy

Rating: 10 out of 10
June 7, 2022
Vetted ReviewVerified User
First of all, I've been using Dialogflow for the past two years. Using Dialogflow, I've created over ten chatbots and voice assistants. It is the best way to build chatbots an...
Continue reading
Avinash Saklani
Engineer - Information Technology
Frontend Developer
Fiverr
Google Cloud Dialogflow2 years of experience

Good and stable, users love it

Rating: 9 out of 10
May 13, 2022
IncentivizedVetted ReviewVerified User
Safe, easy to use, easy to configure - great handy tool to get our chat bots to serve customers in a timely and safe fashion. It is a very good software, easy to use, tasks ar...
Continue reading
Verified user
C-Level Executive
Google Cloud Dialogflow1 year of experience

Make your communication with customers flow automatically and across multiple channels

Rating: 7 out of 10
May 12, 2022
IncentivizedVetted ReviewVerified User
From my experience, customer service, information about merchandise withdrawal, purchases, order status, among many other requests were a problem, as customers called incorrec...
Continue reading
Sandro Silva
Consultant - Customer Service
IT Consultant
dormakaba
Google Cloud Dialogflow3 years of experience

An accessible comprehensive tool to set up AI chatbot.

Rating: 8 out of 10
May 6, 2022
IncentivizedVetted ReviewVerified User
Integrating Dialogfow into the chat applications that customers use to communicate with us makes it easy to manage bookings and information delivery to our customers. it enabl...
Continue reading
Verified user
Team Lead
Google Cloud Dialogflow2 years of experience

Perfect Tool to develope chatbots

Rating: 9 out of 10
May 6, 2022
IncentivizedVetted ReviewVerified User
Google Dialogflow is amazing technology that helps me to design and build chat bots and voice bots. Best part of dialogflow is that it is very easy to learn and have multiple ...
Continue reading
Saif Ali
Administrator - Engineering
Assistant Director
Web Techne
Google Cloud Dialogflow2 years of experience
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Awards

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Pricing

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Google Cloud Dialogflow

Google Cloud Dialogflow

N/A
Unavailable

What is Google Cloud Dialogflow?

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Google Cloud Dialogflow?

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI.

Dialogflow was acquired by Google in 2019.

Google Cloud Dialogflow Competitors

Google Cloud Dialogflow Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.

Heyday AI, ORAI Robotics, and Termi are common alternatives for Google Cloud Dialogflow.

Reviewers rate Usability highest, with a score of 8.9.

The most common users of Google Cloud Dialogflow are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 5)

Make your communication with customers flow automatically and across multiple channels

Rating: 7 out of 10
Incentivized
May 12, 2022
SS
Sandro Silva
IT Consultant
dormakaba (Computer Software, 51-200 employees)
Vetted Review
Verified User
Google Cloud Dialogflow
3 years of experience
Use Cases and Deployment Scope
From my experience, customer service, information about merchandise withdrawal, purchases, order status, among many other requests were a problem, as customers called incorrect times, demanded time from people to identify the customer's need and then direct them to the department. correct, were the daily problems in our company. With the implementation of the chatbot on our website, and later its integration with Facebook messenger and Telegram, we were able to reduce by more than 80% the redirection of calls to the correct area, as well as a 40% reduction in calls that required basic information such as product pick-up address, company opening hours and customer service department extensions. Between the conception of this project until its release to final users, it took just over 03 months of project.
Pros
  • allows different answers for each platform, so a list menu is displayed correctly in both Facebook Messenger and Telegram
  • TTS (Text to Speech) service included in the tool
  • Automatic training after entity or Intent change is fast
Cons
  • Conversation flow has no deviations or regressions
  • Possibility to create logical test on screen and not by custom script
  • Conversation analysis report is very simple
  • Text formatting and inclusion of components with list and buttons only by custom code
Likelihood to Recommend
Indicated for those who have good knowledge of programming and coding in HTML and JSON, that is, it is not suitable for beginners or users without much technical knowledge. It is suitable for those who want to integrate with various platforms, such as Telegram, Webhat, Facebook Messenger, among others. I also recommend it to anyone who needs to create a chatbot in several languages (it is not automatic translation). Recommended to create new projects in CX environment and not in ES.
Return on Investment
  • Easy integration with communication tools like Telegram, Skype, etc.
  • Has option to create dialog by flow
  • It has a native option for audio interaction
Support Rating
7
It has complete documentation about the API, for experienced developers who are creating customized solutions such as a mobile application with a virtual assistant; also has good step-by-step tutorials for beginners. I missed a forum and a more active community, to exchange experiences, so you only need google support. On the other hand, the available documentation covers all areas of the application, such as security and confidentiality, best practices methods, and of course the existing resources in the tool, most of them with tutorials and examples.
Usability
8
Great option for small projects that fit within the free pricing limits, or that, by the nature of the project, need multiple communication channels with the end user. For more sophisticated projects, or projects that demand a greater number of users than the free plan supports, it will be necessary to involve an experienced technician in the use of this tool, this includes other services such as a webhook for integration between systems.

Perfect Tool to develope chatbots

Rating: 9 out of 10
Incentivized
May 06, 2022
SA
Saif Ali
Assistant Director
Web Techne (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
Google Cloud Dialogflow
2 years of experience
Use Cases and Deployment Scope
Google Dialogflow is amazing technology that helps me to design and build chat bots and voice bots. Best part of dialogflow is that it is very easy to learn and have multiple options of integration with other tools that fasten the work process. Moreover you don't need to be an expert to use dialogflow, it has no coding platform.
Pros
  • Develope chat bots
  • Seamless integration
  • Intuitive workflow
Cons
  • Learning curve is complex
  • Somehow APIs is costly
Likelihood to Recommend
Well, earlier on our website we were using the FAQs section, now we have created a chatbot with all FAQs and added those features to our bot. This makes our user more engaged on the website and it helps us to save our time in answering the general questions of our users.
Return on Investment
  • It provide best NLP technology that indirectly increase our customer base.
Support Rating
9
Dialogflow is a wonderful tool that is helping to design customized chatbots. I personally recommend if you wanna know how it's works give it a try with a free APIs call, you'll love this tool
Usability
9

Chatbots are simple to create and deploy

Rating: 10 out of 10
June 07, 2022
AS
Avinash Saklani
Frontend Developer
Fiverr (Consumer Services, 1-10 employees)
Vetted Review
Verified User
Google Cloud Dialogflow
2 years of experience
View profile
Use Cases and Deployment Scope
First of all, I've been using Dialogflow for the past two years. Using Dialogflow, I've created over ten chatbots and voice assistants. It is the best way to build chatbots and is ideal for beginners. I have never felt it hard to understand. Its functions do not require any advanced coding concepts to be fully understood. It has a fantastic team in place of its front-end, so you don't have to worry about the back-end integration with various APIs as a user. Overall, it's fantastic!
Pros
  • Best user interface
  • Advanced training modules
  • Best NLP and NLU engine
Cons
  • Software integration
  • Expensive
  • Natural conversation
Likelihood to Recommend
It's a Google-owned framework that uses a number of complex but well-optimized AI algorithms. It enables you to create chatbots that meet the needs of customers and provide them with a natural conversational experience. It is free for personal use, but pricing for businesses is based on usage. It supports a variety of languages, as well as detailed error reports and analytics that can help the chatbot remain unsupervised and platform-agnostic. Overall, it's a fantastic framework.
Return on Investment
  • Robust platform
  • Reliability and security
  • Highly scalable for professional usage
Support Rating
10
Since it is backed by Google, Dialogflow (formerly known as API.AI) has excellent support. It enables you to integrate with any Framework for a smooth and stress-free development process. Importantly, the Session management feature has been improved since it had some deployment issues the last time I used it. It gives users the best User Experience possible. Overall, I'm very happy with Dialogflow and its capabilities.
Usability
10
Users benefit from Dialogflow's best User Interface and seamless User Experience. It's very scalable, and there are a lot of customization options to make it even more so. Dialogflow makes it simple to deploy, manage, and maintain chatbots. Artificial Intelligence algorithms make chatbots interactive, making it easier for users and chatbots to communicate and understand each other. Overall, it's a good option for those with little programming experience who want to learn Natural Language Processing.

Good and stable, users love it

Rating: 9 out of 10
Incentivized
May 13, 2022
Verified User
C-Level Executive in Other
Computer Games Company, 11-50 employees
Vetted Review
Verified User
Google Cloud Dialogflow
1 year of experience
Use Cases and Deployment Scope
Safe, easy to use, easy to configure - great handy tool to get our chat bots to serve customers in a timely and safe fashion. It is a very good software, easy to use, tasks are easy to get granular - it's number one choice at the present moment for our company.
Pros
  • Good bots
  • Easy to configure
  • Good pricing
Cons
  • Documentation
  • Forums
  • Userbase
Likelihood to Recommend
It feels somewhat beta at some specific uses but overall its a safe and realiable software. It's pricing is very good, easy to setup, good tools, stable and feels ready to use just out of the box without any need to complicated tweaks or anything alike. It is number one choice for our developers and game engineers in our current company.
Return on Investment
  • Ease of use
  • Cheap
  • Good UX
Support Rating
7
Support is average - it works but it could be much better with trough out and/or extensive documentation in any kind of form. A good wiki, video tutorials, or anything like it would make the software much more friendly to your default user. Learning curve is a 4 out of 10, but once you get the def hang of the software it feels very polished and great.
Usability
9
It just delivers, even being somewhat rough to get used to it. Users just love it as it feels polished - very well balanced, good chat flows, good workflows, good response time and good usability. It's just somewhat complicated to setup at first glance though, with a semi steep learning curve compared to other solutions around the market.

An accessible comprehensive tool to set up AI chatbot.

Rating: 8 out of 10
Incentivized
May 06, 2022
Verified User
Team Lead in Information Technology
Civic & Social Organization Company, 10,001+ employees
Vetted Review
Verified User
Google Cloud Dialogflow
2 years of experience
Use Cases and Deployment Scope
Integrating Dialogfow into the chat applications that customers use to communicate with us makes it easy to manage bookings and information delivery to our customers. it enables us to surface standard information to users without having to use up the resource of a support officer who could be working on more complicated queries, which Dialogflow can escalate.
Pros
  • Uses natural language processing.
  • Easy to pick up.
  • Able to handle many languages.
Cons
  • Some of the features are still in beta phase.
  • The languages available are still limited.
  • The advanced features may not be accessible to new users.
Likelihood to Recommend
It is very well suited for first-line queries, where the user simply seeks saved information. However, the speech to text recognition has proven to be lacking in accuracy for our disabled users.
Return on Investment
  • Saved on support officers workload.
  • After an initial set up period, it has proved itself worthy of that time.
Support Rating
8
The support team is very quick to respond and give guidance or address issues when raised.
Usability
8
It's accessible to new users, and as much as its advanced features can be complicated, it can still be implemented by those will little software development knowledge.
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