Instant Tax Calculation within NetSuite
August 17, 2018

Instant Tax Calculation within NetSuite

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Vertex Cloud Indirect Tax

Overall Satisfaction with Vertex

Vertex Cloud is used as a plugin within our NetSuite instance to calculate taxes. It is used by the whole organization as the only solution to calculate taxes on transactions.
  • Vertex provides accurate up-to-the-minute tax calculation on our AR transactions.
  • Vertex helps keep an AR team from having to constantly update tax rates for hordes of jurisdictions all over the U.S.
  • Vertex calculation within NetSuite is almost instantaneous.
  • Vertex should allow the use of more than one 'ship from' location.
  • On CREDIT MEMOs that are tied to INVOICEs, taxes should not be dynamically calculated, rather the CREDIT MEMO tax should reflect the same exact tax amount that was applied on the INVOICE.
  • I believe the Vertex ROI is significant, since it's freed up our tax team to not have to update tax rates from hundreds of jurisdictions.
  • Netsuite
Setup did take some time, but that is expected. Difficulty level was not great, but a thorough understanding of how products are taxed is necessary.
The Vertex Support team is ready to help and does offer assistance. Although sometimes their technical prowess may not be sufficient.
Was not involved in evaluation/selection process
Well suited for quick tax calculation upon saving the transaction record.
Ill-suited for scenarios where the customer is being refunded or credited money.