Vertical Response; Great tool if it meets your requirements
December 04, 2013
Vertical Response; Great tool if it meets your requirements
Score 6 out of 10
Vetted Review
Verified User
Software Version
Vertical Response is a low-cost
Modules Used
Overall Satisfaction
- Small business email.
- Salesforce integration.
- Customer Support.
- Email deliverability.
- Email Reporting.
- Google Integration.
- Salesforce Integration.
- Completeness of vision.
- Lead conversion improved.
- Email delivery improved.
Product Usage
1 - Marketing department.
2 - Technical people who are filling a gap by performing marketing functions.
- Client contact
- SEO through email
- Email delivery
- SEO
- Webinar announcements
- Email click through
- No additional use cases
Evaluation and Selection
- Price
- Product Features
Price and features drove the decision. Vertical Response had the features we needed at the price we could afford.
We wouldn't change anything.
Implementation
- Implemented in-house
- Getting Salesforce integration to work
Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Kept well informed Immediate help available Quick Initial Response | Problems left unsolved |
No - Too small of a product to need such support when you can search the internet. There are better places to spend money.
I cant think of a singular instance. 99% of the time they were solid and on top of issues and very helpful.
Usability
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Guided email creation
- Guided email delivery
- Easy to import and manage leads
- SFDC integration was weak but this could be out of date knowledge