Visa Spend Clarity is the Worst Software I have Ever Used.
March 17, 2025

Visa Spend Clarity is the Worst Software I have Ever Used.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Visa Spend Clarity

I am a daily user of Visa Spend Clarity.
  • Waste time
  • Burden employees
  • Frustrate users
Visa Spend Clarity is the worst.

Do you think Visa Spend Clarity delivers good value for the price?

No

Are you happy with Visa Spend Clarity's feature set?

No

Did Visa Spend Clarity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Visa Spend Clarity go as expected?

I wasn't involved with the implementation phase

Would you buy Visa Spend Clarity again?

No

To find the expenses which need receipts linked, one has to unnecessarily navigate and use two-levels of drop-down menus to filter, when this should be the first thing a user sees when logging in. Logging in requires 2-step-authorization nearly every time. When going to link receipts and update GL codes, one has to click on three different links just to get to view a transaction and available receipts, then wade through receipts that any basic OCR program should have already recognized and linked automatically. For less-obvious PDF receipts there is no quick viewer, every pdf must be redownloaded to view. When a receipt is linked and a GL code is updated the UI doesn't accept it automatically and move on, no...you have to click another link to complete the transaction, though if you click the 'Complete' link and try to move on it gives you an error message and asks if you'd like to delete the transaction, instead you have to go back and hit 'Update' after you've already made the changes, then it allows you to go to the next expense in the list. Absolutely ridiculous and this doesn't even touch on how bad the mobile app is.

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