In the right environment, Vista is a solid solution
Updated March 12, 2021
In the right environment, Vista is a solid solution
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vista by Viewpoint
Vista is our company wide ERP. We utilize almost all the modules of the core product such as Accounting, HR, Job Cost, Project Management and many others. In addition we have purchased several of the add-on integrated solutions to compliment the product such as Team, HR Management, Field Management and cloud hosting in the VEC environment. Through Vista and the add-ons almost every person in the company uses it daily or weekly.
- Job Cost module is strong, many controls yet still user friendly and functional.
- Certified payroll is done particularly well.
- The cloud hosting solution has been a positive experience, eliminating much of our on-premise cost and headache.
- PO module can be very 'sensitive' and problems/issues are hard to resolve.
- 2-way communication with add-on solutions versus 1-way, can create out of sync data between Team and Vista PM.
- Work Centers are horribly clunky and customization of views and grids doesn't work, especially for Service.
- Bringing all of the project management functions into a single consolidated platform has been good.
- The robust HR program with documentation of employee data as well as accidents, reviews, training, skills etc. has eliminated 3 offline spreadsheets.
- VEC has lowered our overall IT spend.
ProContractor at the time was not ready to handle a company of our size, we have since reduced in size, but prior to the acquisition by ViewPoint ProContractor was a very unstable solution.
Do you think Viewpoint Vista delivers good value for the price?
Not sure
Are you happy with Viewpoint Vista's feature set?
Yes
Did Viewpoint Vista live up to sales and marketing promises?
Yes
Did implementation of Viewpoint Vista go as expected?
No
Would you buy Viewpoint Vista again?
Yes
Using Vista by Viewpoint
20 - Finance, Project Management and Service Management
In depth knowledge of product modules/programs
- General accounting
- Job cost
- Service Management
- Cost to completes and forecasts - most solutions don't do this well
- Purchasing control
- Inventory management
- Small tool tracking
Evaluating Vista by Viewpoint and Competitors
Yes - Maxwell Pro Contractor - we deployed that solution for less than 1 year, was not ready for a contractor at our scale.
- Price
- Product Features
- Product Usability
We fell into Vista, Viewpoint had recently acquired Maxwell and seeing how disappointed we were they offered to migrate us to Vista, we are happy where we landed.
Be more focused on a true "internet" ready solution
Vista by Viewpoint Implementation
- Third-party professional services
Can't recall
Yes - We first tried to do it on our own, major failure, the implementer came in a year later and really helped get us on track
Change management was minimal - Change is always hard, but honestly our prior solution was so bad most folks were excited
- Cost of customizations
- Not enough time for all the training
Vista by Viewpoint Support
| Pros | Cons |
|---|---|
Good followup Knowledgeable team Problems get solved Support understands my problem Support cares about my success | Difficult to get immediate help |
No, was not aware there are levels of support...
Yes - It was resolved, timely would not be how I would describe it
There had been a lingering issue with adjusting columns in a Work Center. It had been YEARS old and never seemed to get much traction. On an unrelated issue I was connected with a support tech, I mentioned this problem and he worked diligently for 3 weeks with me to make sure the issue was floated to the top of the repair list and in the next release the years old problem was FINALLY fixed.
Using Vista by Viewpoint
| Pros | Cons |
|---|---|
Like to use Well integrated Consistent Feel confident using | Unnecessarily complex Difficult to use Requires technical support Slow to learn Lots to learn |
- Cost to completes
- Job budget updates
- Payroll
- Purchasing
- Inventory and material setup
- Financial statements
Yes - You can login to VEC through any browser, mobile or not... I guess in a pinch if you needed something you could do it, but I don't see any real value in Vista on a mobile device. The integrated solutions for Team and HR Management are better on mobile than Vista