Best Software to connecting with United States peoples by Text Call
April 16, 2025

Best Software to connecting with United States peoples by Text Call

Von Varun Pasan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vonage Contact Center for Salesforce

It's been 2 years; I am using it on a daily basis to interact with my candidates as well as my clients in the United States. It is really helping us to contact US candidates very easily through Texting & calls without any network issues anytime anywhere even the Vonage Contact Center for Salesforce mobile app is so easy to use.

Pros

  • Best tool for international calling & texting and have been using on daily basis and interacting almost 100 to 150 US peoples every single day.
  • It is also helping me to communicate with my internal team for group calling or group chat.

Cons

  • I would say Texting, as i have faced some issues earlier sending text to some of the US numbers as the text were not delivering.
  • Its more positive impact in terms of communicating with internal & external team and i have heard from the management team that its costing is very less with excellent features.
  • again, the only negative impact on the texting side, rest everything works well.
Vonage Contact Center for Salesforce mobile app is so easy to use.

Do you think Vonage Contact Center delivers good value for the price?

Yes

Are you happy with Vonage Contact Center's feature set?

Yes

Did Vonage Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vonage Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Vonage Contact Center again?

Yes

It's been 2 years; I am using it on a daily basis to interact with my candidates as well as my clients in the United States. It is really helping us to contact US candidates very easily through Texting & calls without any network issues anytime anywhere even the Vonage Contact Center for Salesforce mobile app is so easy to use. I had an issue resetting my password and i reached to CSR team to help and immediately they resoled my issue.

Vonage Contact Center Feature Ratings

9.9
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
9
9.9
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
9
Customer surveys
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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