Item: Vonage Contact Center
Rating: 10
Author: Rashmi Lakhera

Overall Satisfaction with Vonage Contact Center for Salesforce

Use Cases and Deployment Scope

I have been using Vonage at my current company and its a great tool to calling my candidates in USA even the texting feature is great. Sometimes i do work from home and i have Vonage app installed in my phone. It is very simple app even in the mobile, very easy to use with best features.

Pros and Cons

Pros

Best app for international calling and texting with very easy to use and great features. You can use it anywhere anytime.

Cons

Well, i do not see any issue so far on Vonage app.

Return on Investment

I do not see any call recording option while using this app, i believe that would be good if we have features like this.

Usability

As this is the best app so far for me.

Key Insights

Do you think Vonage Contact Center delivers good value for the price?

Yes

Are you happy with Vonage Contact Center's feature set?

Yes

Did Vonage Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vonage Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy Vonage Contact Center again?

Yes

Other Software Used

Microsoft Teams, Excel Analyzer

Likelihood to Recommend

Well, i was working from home that is located in Mountain and had an issue with one of my candidates where i had to make a conference with my HR team regarding some payroll issue. Vonage really helped by making a easy call conference while sitting not in the office.

Vonage Contact Center Feature Ratings

Comments

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Awesome app to call text international Candidates