Vtiger CRM makes my business opretion easy.
September 26, 2016

Vtiger CRM makes my business opretion easy.

Sk Tariqul Islam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vtiger

I use Vtiger CRM in my company to manage sales leads. I have call center where agents make calls to potential customers. Once they find prospects, they in put data in Vtiger CRM. Not only that, they also follow up with them. Finally they make appointment for our sales and marketing team. As there is a history of communication it becomes easy to understand the customer. Finally after making the sale this leads converts into a conversion. Management can keep real time monitors on daily activity.
  • Finding prospects from big data.
  • Keep real time track
  • The dynamic reports can help make future decisions
  • Graphical report
  • Search is tough
  • Sale forecast
  • Find cast and investment
I have used MS Excel to manage such kind of operations but during reporting I faced lots of difficulties. Where in Vtiger CRM I got the most advantage out of MS Excel. It has a dynamic communication history system and a real time activity log where I can track the real time activity of my users.
For any kind of sales and marketing it a very good tool. Since the tool is online it can be managed from any where. But the desktop application is not helpful. For small and medium organizations it is really helpful but in case of a big organization I do not recommend it.

Vtiger Feature Ratings

Customer data management / contact management
8
Workflow management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
9
Quote & order management
8
Interaction tracking
10
Case management
9
Help desk management
7
Lead management
10
Email marketing
7
Task management
9
Billing and invoicing management
7
Reporting
9
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
10
Custom objects
9
API for custom integration
9
Role-based user permissions
10
Social engagement
9
Mobile access
8