TrustRadius
Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.https://dudodiprj2sv7.cloudfront.net/product-logos/bz/Sf/LJL58EG548UQ.PNGVtigerMy honest Vtiger Review2018-11-16T15:40:13.693ZPersonally, I think that Vtiger is one of the best CRM out there, it has many pros. I think that the biggest one is that it is cloud based so you don't have to worry about maintenance and such.
We use Vtiger to manage our customers, from the organizational point of view to opportunities management, using almost all modules, we even use the interviews module to keep track of our HR process.
We have also integrated our calendars to show our important meetings in Vtiger, and the dashboard give us great insight information on our internal processes.,Easy of use.
Configuring custom dashboards with information that is important to you.
The Contact & Organization module is very well built with a lot of useful information.
Custom fields to any type of module.,Services Module: Project Management is very plain with not much use.
Internal Tickets & Cases: all the information is really clogged they could use a better segmentation.
Appointments page: you can create your custom appointment page but it needs more work.,9,Positive: all the information regarding any specific customer is in just one place and easy to find.
Positive: always available.
Positive: Service contract management is great.
Negative: Case and Internal Tickets needs A LOT of work.,Zoho CRM,Teamwork Projects, Freshservice, Microsoft Power BIMiguel NuñezVtiger: a wonderful compromise2019-01-31T21:13:50.557ZWe have used three different CRMs in our small business. We currently use VTiger because it combines email integration, email campaign tools, quote capability, invoicing, and payment capability into one tool. This avoids a lot of duplication and allows our salespeople to carry the customer through the entire process. Other CRMs required add-ons and exporting to other services in order to meet our sales and marketing needs.,VTiger doesn't do anything exceptionally well, but it is adequate for about everything.
The price for VTiger is quite good.
It is reasonably easy to configure and use.,The user interface is sometimes cumbersome. It is definitely evident that UI maturity is not top-of-mind to the developers.,7,The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.,Nutshell CRM and InsightlyVerified UserCloud Based CRM for Everyone2018-05-04T16:25:55.011ZVtiger is used in GB Advisors across the whole organization. starting on marketing campaigns, leads and demand development, Opportunities & Pipeline conversion in sales, Post Sales, integrated with quoting and invoicing systems, customer success. Technical support for internal and external customers and HR, help desk, contract management etc. Daily activities are concentrated on the platform, the customer base is handled in the software, sales reps do customer facing with Vtiger. integrated with our phone system, the call recording, the call logs, mail management and other transactions.,Easy to use environment
Easy integration with 3rd party apps for email, calendar, contacts, telephones
Always improving products on the cloud version
Workflows across the whole sales process, including post sales
Collaboration with ease,Sometimes it freezes
After every update, there could be a hiccup
Sometimes sync settings and integrations got lost
Invasive notifications with annoying sounds
Change of buttons placement tend to confuse after you get used to it,9,I'm just one user
Not related to know about the ROI,Microsoft Dynamics CRM, Base CRM, Freshsales CRM and Salesforce.com,Zoom, Google Drive, SetMore, Trend Micro Worry-Free Business SecurityJose A GarciaVtiger takes on MailChimp for the serious email marketer2017-12-20T18:03:19.199ZI have a demo copy of Vtiger and several of my clients use Vtiger. In the case of my clients, they generally use vTiger as a better solution than MailChimp for their newsletters. In the case of one client, they use vTiger to run their organization as they are a membership society, and they have integrated Vtiger with their website.,Vtiger is a sophisticated database similar to SugarCRM but easy to use for people who are not computer experts. SugarCRM has a very complex user interface compared with Vtiger. It is easy to add fields and to create rules or pick lists and thereby tailor the system to your requirements.
Vtiger is a powerful email marketing system with more facilities than MailChimp and considerably less expensive per email sent once your database reaches the size at which MailChimp begins to charge. Vtiger, therefore, represents a good upgrade path from MailChimp.
It is very easy to import and export data to and from Vtiger, which has excellent deduplication tools built in. It is also easy to manipulate data within Vtiger, something that is almost impossible with MailChimp.,Although Vtiger integrates well with email, like most CRM systems it assumes that you have one email system and therefore it is less suitable for use cases where multiple email systems need to be supported.
Although Vtiger supports Twitter it does not support other social media systems in the same way. You can tailor the system to hold the URLs of your contacts' social media profiles but if SM is a big thing for your organization then there are better systems available.,9,It has dramatically cut the cost of email marketing.
It has enabled better segmentation of the database leading to better-targeted email campaigns.
It has been a great central repository for data on contacts due to its ability to merge data on import.,SugarCRM, MailChimp and Nimble,Nimble, eClincher, PieSync,9,YesThomas OlesenvTiger - Everything to Everyone or Just Something to Someone?2016-09-13T20:22:41.590ZWe are using several facets of vTiger in several different areas of the company. In the beginning and through to this day, we use vTiger as our primary CRM system for managing all of our sales related activities for both our clients and prospective clients. Recently, since we are a professional services organization, we have started to use the ticketing system to create workflows between the sales and audit department to ensure projects are created and assigned appropriately. In addition, we use the projects section to manage the client projects from beginning through to the end, with constant notifications from the auditors to the sales team.,Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.,Confusing - Finding where to put information can be confusing at times and can lead to frustration.
Reporting - While the ability to create a ton of reports is nice, navigating the reporting tool is a bit overwhelming, especially in the beginning.
CRM Notifications - I am a bit old school in that I want to be able to schedule a time to follow up with someone in our CRM system at a specific data and time and receive a pop-up notification when that time comes. With vTiger, I have not found a way to do this and when I ask to be notified, I get notified instantly, not at the time I want to follow up.,7,Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.,,HubSpot, Citrix ShareFileGeoff Yeagley
Unspecified
Vtiger
15 Ratings
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