Overview
Recent Reviews
Popular Features
View all 23 featuresCustomer data management / contact management (7)
Integration with email client (e.g., Outlook or Gmail) (7)
Workflow management (7)
Opportunity management (7)
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Vtiger, and make your voice heard!
Pricing
View all pricingOne Professional - Single App
$28
One Professional - Standard
$42
One Enterprise - Single App
$42
Entry-level set up fee?
- $10 / user / monthOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $28 per month per user
Features Scorecard
Sales Force Automation
Customer Service & Support
Marketing Automation
CRM Project Management
CRM Reporting & Analytics
Customization
Security
Social CRM
Platform
Product Details
What is Vtiger?
Vtiger makes free open source and subscription based cloud CRM software that is designed to help businesses better engage with their customers across the entire customer life cycle through integrated marketing, sales, and customer support software. According to the vendor, their solution helps grow marketing ROI, sales, and customer satisfaction. Vtiger software also includes collaboration, project management, inventory management, process automation, and a range of other tools.
The vendor says, Vtiger is trusted by more than 100,000 organizations, from small businesses to teams at Fortune 500 companies, across 106 countries.
Vtiger Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
Social CRM Features
- Supported: Social engagement
Platform Features
- Supported: Mobile access
Vtiger Screenshots
Vtiger Integrations
- Google Drive
- Microsoft Exchange
- QuickBooks Online
- Plivo
- Authorize.Net
- Adobe Commerce (Magento Commerce)
- Mailchimp
- Xero
- Dropbox
- DocuSign
- Google Calendar
- Twilio
- Clickatell
- Tally
- Zapier
- Google Contacts
- Gmail
- Microsoft Outlook
- PayPal
- Asterisk
- Office 365
- Textanywhere
Vtiger Competitors
Vtiger Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What is Vtiger?
How much does Vtiger cost?
What are Vtiger's top competitors?
What is Vtiger's best feature?
Who uses Vtiger?
Reviews and Ratings
Reviews
(1-7 of 7)- Popular Filters
- User-friendly interface.
- Reliable tracking system and alerts to maintain overall control of the proceses.
- Meets all the needs of the average company.
- Switching among subgroups could be a bit simpler.
- The Mobile App should have more options.
- Document customization is difficult sometimes.
- I love reporting. I can build a custom report using all or any of the dimensions of my choice. This is great when other programs often limit this ability.
- I like that is a source of truth across the organization. We can all go in and see the same thing.
- This also works for communication with our teams in other countries. We are a global organization.
- Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
- It's still very simple. There is room for improvement with the setup of the admin panel.
- The dropdowns function funny when scrolled down. It's picky but it's frustrating.
- The search function could be improved.
Vtiger: a wonderful compromise
- VTiger doesn't do anything exceptionally well, but it is adequate for about everything.
- The price for VTiger is quite good.
- It is reasonably easy to configure and use.
- The user interface is sometimes cumbersome. It is definitely evident that UI maturity is not top-of-mind to the developers.
Cloud Based CRM for Everyone
- Easy to use environment
- Easy integration with 3rd party apps for email, calendar, contacts, telephones
- Always improving products on the cloud version
- Workflows across the whole sales process, including post sales
- Collaboration with ease
- Sometimes it freezes
- After every update, there could be a hiccup
- Sometimes sync settings and integrations got lost
- Invasive notifications with annoying sounds
- Change of buttons placement tend to confuse after you get used to it
Vtiger takes on MailChimp for the serious email marketer
- It is very easy to import and export data to and from Vtiger, which has excellent deduplication tools built in. It is also easy to manipulate data within Vtiger, something that is almost impossible with MailChimp.
- Although Vtiger integrates well with email, like most CRM systems it assumes that you have one email system and therefore it is less suitable for use cases where multiple email systems need to be supported.
- Although Vtiger supports Twitter it does not support other social media systems in the same way. You can tailor the system to hold the URLs of your contacts' social media profiles but if SM is a big thing for your organization then there are better systems available.
Vtiger CRM makes my business opretion easy.
- Finding prospects from big data.
- Keep real time track
- The dynamic reports can help make future decisions
- Graphical report
- Search is tough
vTiger - Everything to Everyone or Just Something to Someone?
- Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
- Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
- Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
- Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
- Confusing - Finding where to put information can be confusing at times and can lead to frustration.
- Reporting - While the ability to create a ton of reports is nice, navigating the reporting tool is a bit overwhelming, especially in the beginning.
- CRM Notifications - I am a bit old school in that I want to be able to schedule a time to follow up with someone in our CRM system at a specific data and time and receive a pop-up notification when that time comes. With vTiger, I have not found a way to do this and when I ask to be notified, I get notified instantly, not at the time I want to follow up.