VTS is being used as the primary leasing tool for my Leasing Representatives (all of whom are in-house), and the primary management tool for me as the Director of Leasing. It is a key source of pipeline information for our executives, who can get real-time updates as well as daily email digests of deals that are active in the pipeline. Leasing is the only department that is adding data and updates to VTS, while other departments, such as Finance, Asset Management, and Business Management utilize VTS as an information source.
One of the largest business issues it addresses is speed of information throughout the organization. Rather than emails, calls, or meetings, I can see what is going on with active deals and available spaces from my desktop, phone, or tablet. My COO also looks to VTS for information on activity. It provides a single reference point for leasing deals, and brings transparency and awareness when there are snags,and when there are successes.