Overall Satisfaction with Wave Accounting
Used by a small chamber of commerce to handle credit card payments, payroll, and bookkeeping. Has a nice appearance but when we try to reconcile with our bank statement it gets bad. Usually, there are three Wave transactions for every bank transaction. Sometimes there are duplicates. I read their documentation, watched many videos, and sent emails. The answer was the same: either delete or merge transactions. I didn't know which to delete or which to merge. I finally paid $199 for an advisor to show me what to do. I had an associate at the Zoom meeting. The advisor talked way too fast, and after asking several times to slow down, he did not. He then started to say delete that or merge those two. I didn't understand why, and after over 30 minutes, he seemed perplexed by what he was seeing. I asked my associate if she was getting anything out of this and, like me, it was a "No." I asked to stop the session and then asked for a refund. They refused.
- Reconciliation is very difficult with multiple Wave transactions that need to be deleted or merged before it can be matched to a bank transaction.
- Payroll worked fine for us but took several days to get it set up. We have switched to another bookkeeping system and another payroll system. Canceling with Wave took several days and they charge $6 for something even though the month was paid for in advance.
- Credit card processing is nice and worked fine for us.
- Reconciliation is horrible. A user does not need to see multiple Wave transactions. I should see one Wave and one Bank transaction and if I think they are the same check a box and be done with it.
- No phone number to call and no chat line so all help is via email. Frequently the Wave person says to read the documentation and provides a link. I already did that and need help, not a mechanical response. On occasion, I did get a helpful and specific response but that was rare.
- Would like to have the ability to see each payroll by person pay stub and not just a summary by quarter.
- Many hours spent trying to reconcile. After the advisor had issues, we found another product to use.
- I like the ability to create products and have a custom URL for credit card payments.
- Didn't understand their internal way of dealing with transactions and that is critical to reconcile bank statements.
Wonderful, great support, and many videos on how to do it. Fast response to emails. Does "Fund Accounting" that is required for many non-profits.
Do you think Wave Accounting delivers good value for the price?
No
Are you happy with Wave Accounting's feature set?
No
Did Wave Accounting live up to sales and marketing promises?
No
Did implementation of Wave Accounting go as expected?
No
Would you buy Wave Accounting again?
No
Wave Accounting Feature Ratings
Evaluating Wave Accounting and Competitors
Yes - Aplos and you can call them and a person in California answers the phone and is eager to help. Refreshing and greatly appreciated.
Using Wave Accounting
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Difficult to use Requires technical support Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- Set up product for use with credit cards.
- Reconciliation
Yes - I liked the ability to upload receipts.