I will never use this free software -they just cancel features!!!
March 04, 2021

I will never use this free software -they just cancel features!!!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Wave Accounting

It is being used for my business to handle my accounting needs: invoicing, payments, bills.
  • Easy to use
  • Free version
  • Customer service, bot chat only or email
  • Changed/cancelled payment services without warning
  • Negative impact! Now I have to export my transactions into another program!
The best feature about wave is that they let you use it for free for basic accounting and pay per use payments. But based on my horrible experience with how they cancelled my payments feature, I would never use them again!

Do you think Wave Accounting delivers good value for the price?

No

Are you happy with Wave Accounting's feature set?

No

Did Wave Accounting live up to sales and marketing promises?

No

Did implementation of Wave Accounting go as expected?

No

Would you buy Wave Accounting again?

No

It has some good features but will never use them again because they just arbitrarily cancel features I’m using without warning.
Only bot support or email support. Stinks!!!
I would not recommend Wave based on how they treated me and my business. Yes, I’m a small business so I was attracted to their free service, which was great for me, but... I was not able to connect my bank and most importantly they cancelled my ability to receive payments with giving me warning. They just sent me an email saying that they determined that there was risk and turned it off. So, payments that I just received was refunded. I had to inform my clients that they needed to pay me again! What risks are there? I was receiving payments via credit card, they were taking their cut? I only had a handful of transactions?

Wave Accounting Feature Ratings

Accounts payable
1
Accounts receivable
1
Cash management
1
Bank reconciliation
1
Expense management
1
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
1
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Dashboards
1
Standard reports
1
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated