Item: Webex Events (formerly Socio)
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Webex Events for all of our hybrid and in person events. It provides an app, platform for livestreaming, networking opportunities, widgets for adding scheduling and agendas to webpages, ticketing and even an email platform functionality. It has really enabled us to host events on a larger scale and with a more professional touch.

Pros and Cons

Livestreaming
Attendee networking and organization
Communication
Ticketing

Customization
Price - to add more users/headcount
Badge printing service - too expensive and also using an outside supplier

Return on Investment

More events even with our lean team
Better networking
Not as friendly for international audiences

Alternatives Considered

Zoom Events & Webinars

We may make the switch to Zoom at some point because their new events product is very nice. And the brand recognition of Zoom is helpful for adoption as well. But we stay with Webex Events for now because we are a bit all in on it as it's where we run all of our events.

Key Insights

Do you think Webex Events (formerly Socio) delivers good value for the price?

Yes

Are you happy with Webex Events (formerly Socio)'s feature set?

Yes

Did Webex Events (formerly Socio) live up to sales and marketing promises?

Yes

Did implementation of Webex Events (formerly Socio) go as expected?

Yes

Would you buy Webex Events (formerly Socio) again?

Yes

Likelihood to Recommend

It is extremely well-suited for hybrid events. The fact that we can put on an event for both in-person and virtual attendees and both can connect, view the schedule, and network in different ways is extremely useful. They also have a great ticketing platform, tons of great promo widgets, reporting and more.

It would be very helpful if they could offer more customization in the interface - ability to change parts of the ticketing page (not as friendly for international events), etc. Also the pricing isn't amazing but especially for using things like badge printing (which is an integrated part of the platform). The fact that I have to work with various outside vendors depending on the event location is very frustrating and expensive.

Great tool, very little room for improvement (but there are some things)

Overall Satisfaction with Webex Events (formerly Socio)