Unparalleled Customer Service
September 12, 2019

Unparalleled Customer Service

Freddie Wilkinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webtrends Optimize

Webtrends Optimize is used by our in-house marketing team to run various A-B tests on our websites. This allows us to improve the site for both User Experience and Conversions.

Pros

  • The Webtrends team are excellent at taking the time to understand and learn about our distinct business needs, and recommend suggestions in response.
  • The Webtrends platform has undergone several changes over the time I was using it. This illustrates the constant thrive to improve their service to users, something I greatly appreciated.
  • Webtrends Optimize enables the whole process to be simple with its handy instructional guides that can inform clients about using the service.

Cons

  • Webtrends could improve their service by further improving the user interface, so it becomes even easier for clients to use.
  • Webtrends has positively impacted our business with increased conversions and website traffic.
I have not had any experience with any alternative products.
The support from the team at Webtrends Optimize is unparalleled. There is always someone to consult should there be any issues.

Do you think Webtrends Optimize delivers good value for the price?

Yes

Are you happy with Webtrends Optimize's feature set?

Yes

Did Webtrends Optimize live up to sales and marketing promises?

Yes

Did implementation of Webtrends Optimize go as expected?

Yes

Would you buy Webtrends Optimize again?

Yes

Webtrends is extremely suitable for companies and sites looking to improve their user experience and conversions, as this is extremely straightforward and simple with the platform. The service is less suitable for newer sites with minimal traffic, as more traffic is required for confidently testing variations.

Webtrends Optimize Feature Ratings

9.1
a/b experiment testing
10
Split URL testing
9
Multivariate testing
9
Multi-page/funnel testing
9
Cross-browser testing
9
Mobile app testing
9
Test significance
9
Visual / WYSIWYG editor
9
Advanced code editor
9
Page surveys
9
Visitor recordings
9
Preview mode
9
Test duration calculator
9
Experiment scheduler
9
Experiment workflow and approval
9
Dynamic experiment activation
9
Client-side tests
10
Server-side tests
9
Mutually exclusive tests
9
9.0
Standard visitor segmentation
10
Behavioral visitor segmentation
9
Traffic allocation control
8
Website personalization
9
8.9
Click analytics
10
Scroll maps
8
Form fill analysis
8
Conversion tracking
9
Goal tracking
9
Test reporting
9
Results segmentation
9
CSV export
9
Experiments results dashboard
9
Platform Integration Features ()
Not Rated

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