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Easy to use video feedback/approval tool which enhances and supports the mission of higher education
November 19, 2019

Easy to use video feedback/approval tool which enhances and supports the mission of higher education

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wipster

To my knowledge, my department is the only one using Wipster at our institution. We use Wipster to gather feedback from our faculty clients on the instructional media that we produce for them, primarily for online courses. Timeline-specific accuracy is essential in implementing efficient and effective edits and changes to the content we produce. Faculty do not have a great deal of time on their hands to engage in a lengthy review/approval process, so Wipster's easy to navigate UI/UX allows them to quickly give substantive, constructive feedback to our production team.
  • Easy to use UX/UI.
  • It provides the ability to compare versions/history.
  • A simple admin interface.
  • There is sometimes a lag when navigating a timeline/leaving comments, which makes me wonder if actions are being recorded correctly.
  • The admin interface seems to be slower than it should be.
  • There's no closed captioning feature as far as I know (some of our clients are deaf/hard of hearing).
  • Our unit has been able to more efficiently produce a higher number of finished pieces of content than we had before implementing Wipster into our workflows.
While the technical issues we have encountered with Wipster have been very low in the time we've used the service, the few instances where we have needed assistance were met promptly and effectively by Wipster's Support Team. This support even extended all the way from the platform's founder, as I received help from him, which really impressed me.

Do you think Wipster delivers good value for the price?

Yes

Are you happy with Wipster's feature set?

Yes

Did Wipster live up to sales and marketing promises?

Yes

Did implementation of Wipster go as expected?

Yes

Would you buy Wipster again?

Yes

When a project reaches the point where an editor is ready for feedback, he or she uploads it to a Wipster folder. In this initial rough stage, it is typically only shared with the internal team for review. We want as many wrinkles ironed out as possible before the faculty gives their feedback -- again, they typically don’t have a lot of time to engage in a process requiring multiple revisions and versions of content. Once all parties are satisfied with the final product, we finalize and export. In general, I will leave content on Wipster for a couple of months in case we ever need to refer back to previous comments/feedback.