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Wipster

Score8.1 out of 10

8 Reviews and Ratings

What is Wipster?

New Zealand based Wipster offers their video publishing and analytics platform that supports marketing teams with publishing data, view and engagement data, and detailed metadata, contained within an organized media asset library.

Amazing and perfect Wipster

Use Cases and Deployment Scope

t's an easy way to share and collaborate on a video with freelancers on Upwork. There is a low barrier for entry, and when they leave comments, it is so intuitive. We organize our projects by year, and the folder structure is a simple way to track the videos as the project evolves. The new ability to play at different speeds also allows for a much quicker review process helping my team speed up their workflow.

Pros

  • Easy in operating, no confusion is there for doing any activity
  • Graphics are good better than other video app
  • At low internet speed, it operates well without any disturbance

Cons

  • No signup facility in-app to create account
  • The use of the application on a mobile device is sometimes be a little tricky
  • Integration with other app is difficult

Most Important Features

  • It enables me streaming the video without any disturbance
  • My clients lives very far, so this system helps me to be faster.
  • Most of the features make it easy for me when i operate it

Return on Investment

  • No calculation I have noted but too many intangible benefits after using it , over all that is ROI
  • I don't remember any negative feedback but in-app , working is very tricky
  • customer supper and media management is good

Other Software Used

Zoom Video Webinar, Mixmax, SAP Access Control, Microsoft 365 (formerly Office 365)

If you need notes/approvals on digital files (audio, video, or PDFs) this is the answer!

Pros

  • Strong integration with Adobe products.
  • Very capable media management tools.
  • Ability to put notes on PDFs, audio or video.

Cons

  • The mobile app needs a bit of work, but it is functional.
  • Turnover in their sales staff has left me waiting for a response at times. I loved the product so much I needed to add more storage and another team member to my account.

Return on Investment

  • Wipster has helped me finish projects faster.
  • Track versions of videos (no more files names with "Final Version number 3").
  • I've added one of our clients as a Guest Team member - which has allowed them to upload their own media (as it's been shot) and then give me notes for their edit. This has sped up the project and made it possible to make deadlines quickly.

Alternatives Considered

Frame.io

Other Software Used

Adobe Premiere Pro, Adobe Audition, Wistia

Review: Wipster

Pros

  • Wipster was one of the first applications to allow for frame-by-frame video feedback. This provided a unique opportunity to make feedback far more intelligible than before. Before Wipster, we needed to reference phone calls, notes, emails, and messages, as well as communicate verbally with our project managers. A lot of information can get lost this way, but Wipster places the feedback directly with the video, which makes it super easy to understand what the client desires for their video to look like.
  • Wipster allows for a client to select a location on a frame where their feedback is referencing. It's fairly archaic, but it works. Client feedback sits next to the playback window so it's somewhat easy to reference what the client wants.
  • Wipster also allows for integration with editing software like Premiere Pro, which speeds up the editing process as well.

Cons

  • Wipster pales in comparison to an application like Frame.io in terms of relaying and defining feedback. Wipster only allowed for highlighting a specific frame, but other software allows clients to draw on frames, leave multiple easy to access comments on a frame, and leave innovative feedback.
  • Wipster has occasional playback issues. This is fine in internal settings, but when a client has problems reviewing a video, this is a huge problem.
  • Wipster has proven themselves untrustworthy as a company. Wipster implemented an image review structure into pre-existing plans, which was entirely useless to us. This makes sense for clients revising photography, but ultimately the image review structure began to change the pricing of the system as well. Long-term, Wipster ended up increasing the cost of their application (including worthless features at our expense) and a tier-structure of uploads which didn't really make much sense. Wipster implemented these changes with hardly any notice to their users and probably without seeking feedback from customers on how the changes would impact them.
  • Wipster's editing software integration is shoddy at best. It would constantly freeze and crash on our systems, or take 5-10 minute to boot up. We had this issue with multiple computers.

Return on Investment

  • As before stated, Wipster took huge missteps in their pricing plans (and if I recall correctly, adjusted it after the announcement because of the feedback they received). If I was using Wipster as a small business owner at that point, I would have quickly looked at other options to accomplish the same goals.
  • Wipster was great for the "feedback loop" of client communication, but some of the issues with Wipster made this more difficult.

Alternatives Considered

Frame.io

Other Software Used

Slack, Teamwork Projects, Adobe Illustrator CC, Adobe Premiere Pro, Adobe Photoshop, DaVinci Resolve

Easy to use video feedback/approval tool which enhances and supports the mission of higher education

Pros

  • Easy to use UX/UI.
  • It provides the ability to compare versions/history.
  • A simple admin interface.

Cons

  • There is sometimes a lag when navigating a timeline/leaving comments, which makes me wonder if actions are being recorded correctly.
  • The admin interface seems to be slower than it should be.
  • There's no closed captioning feature as far as I know (some of our clients are deaf/hard of hearing).

Return on Investment

  • Our unit has been able to more efficiently produce a higher number of finished pieces of content than we had before implementing Wipster into our workflows.

Other Software Used

Adobe Premiere Pro, Kaltura