WizIQ WP-Moodle Plug-in Issues 2022

We purchased this plug-in (Jan 22) for our online classroom as they have been aggressively promoting their new Webtec product with enhanced features. The plug-in is used in our WP-Moodle Platform. We have had issues since the plug-in was installed (3-4 Jan), a demo was conducted with teachers and students. However, there are many issues escalating at the user end for us almost every day. The issues we've experienced are: As we are dealing with little children - fonts cannot be enlarged on the whiteboard, documents uploaded cannot be enlarged or reduced on the board, pages cannot be flipped or turned, PowerPoint ( .ppsx ) interactive presentations don't work, whiteboard tabs cannot be edited, chat transcript is not possible, classrooms cannot be rescheduled or edited if the classes are canceled nearer the time or well ahead of the launch time of the scheduled class. Recordings don't have serial numbers they have a static number for the recordings and it's difficult to identify the recording unless they are downloaded and played to identify the recordings. The class description does not show in the class or the class schedule! The plugin basically hangs or takes time to respond, the users are blamed for poor internet speed and other reasons. We have several users in the UAE and Etisalat provides one of the best internet solutions. Those outside of the UAE are regular users of Zoom, Google meet, and other virtual classroom software without any internet issues. There are several chronic issues with this plugin and WizIQ support is in total denial in my opinion. These are just a few things we have discovered over the last 2 - 3 weeks and have been requesting a refund. These are essential for our day-to-day navigation and seamless classrooms for young learners. Furthermore, they have advised that the breakout rooms will be available in Feb-March! We had the plugin installed on the 3-4 Jan, demo conducted on the 7th, an intimation of a refund if things don't work on the 5th of Jan and continued to request for a refund for several weeks since we started to experience chronic issues with this plugin. Being a small operation, we have invested app LK rupee 80,000 for this plugin and WizIQ is refusing to grant us a refund over the last 3 weeks. They also refuse to give me contact for customer service or senior management to resolve this issue. My feedback is to bring awareness of our experience to the WizIQ product and team.