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XenDesktop - A cut above the rest
Updated September 23, 2016

XenDesktop - A cut above the rest

John Pasqualicchio | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

6.5

Overall Satisfaction with XenDesktop

We utilize XenDesktop to provide seamless access to virtualized desktops and applications across our 16 satellite locations.
  • Ease of Management
  • Scalability
  • Ease of Use
  • Integration with third party server and storage vendors
  • Better customer service
  • Ease in troubleshooting
Easier to utilize, implement and manage.
From a small business to an enterprise, XenDesktop's flexibility lends itself to a broad audience for adoption.

Using XenDesktop

300 - All aspect of Legal sevices
5 - Help-desk, 2nd level and senior technicians.
  • Ease of Use
  • Managability
  • Scalability
  • Deliver access to personal desktops through storefront
  • Not sure
Have been using Citrix, either XPa/e, Presentation Server, XenApp or XenDesktop exclusively for the last 10 years.

Evaluating XenDesktop and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Vendor Reputation
I would not.

XenDesktop Implementation

XenDesktop Training

  • Self-taught
Achieved goals
Easy to understand and learn at my own pace
Yes. Very easy to learn

Configuring XenDesktop

just right
not really
No - we have not done any customization to the interface
No - we have not done any custom code
storefront rebranding

XenDesktop Support

Quick, courteous and reliable support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Quick Initial Response
Escalation required
Support ticket for Netscaler for use with XenDesktop. Support team understood and resolved problem quickly.

Using XenDesktop

Ease of use and device compatibility
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • deployment
  • catalog and delivery group creation
  • Intregration with vmware
  • integratioj with netscaler
Yes, but I don't use it

XenDesktop Reliability

Easily scalable
Next to zero downtime

Fast response times


Integrating XenDesktop

Relationship with Citrix

Easy to work with
Did not have post sales contact
Xendesktop licensing and support

Upgrading XenDesktop

Yes - Went smoothly, not unexpected impacts or downtime.
  • Advanced features of XenDesktop and support for multiple OS's
  • Not sure