XenDesktop in healthcare can lead to happier staff and healthier patients
October 09, 2015

XenDesktop in healthcare can lead to happier staff and healthier patients

Brad Eley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

5.6 Platinum

Overall Satisfaction with XenDesktop

XenDesktop serves as our platform for delivering virtual desktops to doctors and nurses throughout the hospital. It improves productivity by allowing users to easily move between patient rooms and other areas of the hospital without having to repeat the login process and application startup each time. Coupled with proximity card authentication and single-sign on, password reset requests and login times are considerably reduced.
  • Minimizes new desktop provisioning time.
  • Allows for a standard desktop image which increases stability, decreases downtime, and simplifies updating.
  • Increases user productivity while moving between devices.
  • For 2008 R2 Hyper-V environments, if VMM goes offline no new connections to desktops can be made. VMM cannot be clustered making it a single point of failure.
  • Desktop Director could be more robust.
  • Increased productivity of nursing of ER and inpatient staff, leading to faster and more accurate patient care.
  • Very positive feedback from VDI users who could not imagine having to go back to the "old way".
  • Thin-clients and 0-clients should double the workstation life cycle versus traditional workstations.
  • Large initial investment for server and storage infrastructure, Microsoft and Citrix licensing, and configuration of the virtual platform, XenDesktop, and other product integrations (single sign-on, provisioning services, third-party personalization and management apps, etc.)
  • Integration of all components that compliment and support XenDesktop create a complex environment that increases quality and quantity of supporting staff.
The best-case scenario is when you can standardize on one to three "master" images. Personalizing desktops should be a layer and is best done by using a third party product. It is also not suited for applications that are graphic intensive unless considerable investment is made installing robust GPUs in the virtualization hosts. Users who have lots of "one-off" applications, and those who are constantly uninstalling/installing different applications also would not be well suited for VDI.

XenDesktop Support

For the most part, I have been connected to techs that are friendly and knowledgeable who can solve my issues quickly. Sometimes the web chat support can lead to frustration and moving instead to a phone call.
ProsCons
Quick Resolution
Good followup
No escalation required
Immediate help available
Support cares about my success
None