Great Product
May 02, 2024

Great Product

Navid Solouk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with XeneX SOC-as-a-Service

We needed 7/24/365 monitoring of our infrastructure, cloud, O365, GCP, and EDR. We do not have the resources, platform, or expertise to do this on our own or for our customers. XeneX SOC-as-a-Service solved this problem for us.

Pros

  • They are very good at incident detection and management. We have been impressed with their ability to detect incidents, inform us in a timely manner, and help us remediate.
  • The platform is modular but integrated. So it allows us to add or remove services easily and as needed. This flexibility helps us with our budget and priorities.
  • XeneX SOC-as-a-Service offers the best value. We compared in a number of providers in their space. What we found out is that XeneX SOC-as-a-Service was the only company that has all the services we need in one platform but cost-effectively. In our due diligence we discovered that others did not have all the functions and cost significantly more. We have to find and manage multiple of other vendors to accomplish the same results and higher costs.

Cons

  • The only areas of improvement that we can mention is that they are on top of everything and expect us to move as quickly as they do which sometimes is not possible or practical for us.
  • We are very pleased with the ROI on this investment. We have had no breaches and see how effective XeneX SOC-as-a-Service performs. I think they could charge even more for their services given the quality of the platform and their excellent delivery. This was a good investment for us.
We evaluated multiple of SOC-as-a-Service providers. It came down to value proposition. XeneX SOC-as-a-Service has many integrated modules and cost-effective. Others did not have all of our required services and cost more. So there was a clear winner in the selection process.

Do you think XeneX SOC-as-a-Service delivers good value for the price?

Yes

Are you happy with XeneX SOC-as-a-Service's feature set?

Yes

Did XeneX SOC-as-a-Service live up to sales and marketing promises?

Yes

Did implementation of XeneX SOC-as-a-Service go as expected?

Yes

Would you buy XeneX SOC-as-a-Service again?

Yes

XeneX SOC-as-a-Service can collect information from any source. So any requirements can be met. However, it may not be the best fit for the smallest interest (companies below 10-20 employees) due to the sophistication of their platform.

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