XenMobile Bridges the Gap Between HIPAA and End Users.
November 27, 2017

XenMobile Bridges the Gap Between HIPAA and End Users.

Jerry Robinson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with XenMobile

Primarily, XenMobile is used by those users who desire to synchronize their corporate email with their personal mobile devices. We are doing a combination of native OS sync and sandbox Secure Email. Additionally, we're providing Secure Web, Secure Notes, and Secure Tasks to some users. We also use it to push VPN or WiFi configurations to that same set of users.
  • It gives us the ability to manage email synchronization in a HIPAA compliant way while providing the flexibility necessary for our organization.
  • Through Secure Web, XenMobile provides secure access to internal websites and eliminates the need for cumbersome VPN authentication.
  • Using Secure Mail, Notes, & Tasks, we can completely sandbox critical business information.
  • Installation was somewhat tricky, perhaps due to the fact that we were transitioning from another MDM product and needed to be able to support both during the transition.
  • It was not immediately clear what which components were necessary to ensure compliance to the access policies we had in mind.
  • Troubleshooting logs could be better. Very often, the troubleshooting is hit or miss. Documentation for the installation of the Secure Hub client, which brokers all transactions, was either non-existent or inadequate. We had to develop our own for the most part.
  • XenMobile has allowed us to maintain HIPAA compliance.
  • XenMobile allowed us to eliminate the cost of an MDM program as it was included in our Citrix Workspace Suite licensing
  • ZixOne
Because of its flexible configuration, XenMobile was a much better fit for us. ZixOne was a reliable, functional MDM product but only functioned in a sandboxed environment. Despite being sandboxed, it was able to push contacts into the native app; however, it could not do the same with calendar data which was where our providers had the biggest heartburn. They could handle segregation of email but did not like having to review two separate calendar applications.
This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.