Solid tool for tracking software issues
January 23, 2025
Solid tool for tracking software issues
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with YouTrack
We use YouTrack to document product bugs. We used to use it for product feature requests as well, but we've moved to another tool owned by our product managers. The tech support team is the primary use of YouTrack. We log bugs by defining the problem and listing impacted customers, and we use custom fields to organize and report on these issues. We also use dashboards to collaborate with engineering for fixes, as well as for doing an annual "clean up" project where Support retests issues to see if they've been indirectly resolved.
Pros
- Customization of fields that helps us report on what's important to us
- Notification options for issues followed so I never miss an update
- Filtered views for focused work
Cons
- We haven't found an easy way to integrate with our CRM to understand the link between documented issues and business impact.
- By documenting and prioritizing issues that impact our customers, we're able to deliver fixes that prevent customer churn.
We stuck with YouTrack for reporting bugs because it helped us capture customer pain, impact, urgency, and other attributes that are important to us. For feature requests, productboard was the better tool to collaborate with product managers and gain better insights about customer product feedback.
Do you think YouTrack delivers good value for the price?
Yes
Are you happy with YouTrack's feature set?
Yes
Did YouTrack live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of YouTrack go as expected?
I wasn't involved with the implementation phase
Would you buy YouTrack again?
Yes
Comments
Please log in to join the conversation