Zenefits Review
April 29, 2022

Zenefits Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zenefits

We are a small company that had yearly subscription. Signed up in April,2021, transitioned over 2 months and decided to discontinue using the Zenefits on Dec, 2021

Pros

  • Sales
  • Setting Expectation

Cons

  • Lack of US Based Support
  • Timelines of Support - from my experience, you should expect 5-14 days delay in response and that may not include a resolution
  • Helping user to manage their own subscription
  • Interface
  • We did not use Zenefits for long because we felt it was very painful
  • We lost money
We selected Zenefits because of good sales pitched and touted integrations and it turned out we had no after sale support nor integration were straight forward.

Do you think TriNet HR Plus delivers good value for the price?

No

Are you happy with TriNet HR Plus's feature set?

No

Did TriNet HR Plus live up to sales and marketing promises?

No

Did implementation of TriNet HR Plus go as expected?

No

Would you buy TriNet HR Plus again?

No

Background: Core-CSI is a small disadvantage business that support US Govt. customers. Back in 2021 we transitioned from then our payroll provider to Zenefits an online platform to do payroll and benefits management. Zenefits offered monthly and yearly plans and since the yearly plans carried additional discounts. We onboarding with Zenefits in 19th April, 2021 we realized that we were oversold by the tool does not have US based support nor the support we requested was timely. It took us next 3 months to get our account stable but being a Govt contractor we needed support to continue to stay compliance with regulations and made the determination to discontinue using the Zenefits by November, 21 and we transited to the new HR, Payroll Platform on January 1st, 2022. Current Status: On April 5th, 2022 (14 days prior to renewal) formally requested to cancel our subscription and on 04/21 the representative responses back that they will go ahead and process automatic payments because Core-CSI (we) did not provide them ample heads up, hence $1032.00 was charged on 04/19

TriNet HR Plus Feature Ratings

3.0
Employee demographic data
3
Employment history
3
Job profiles and administration
3
Organizational charting
3
Organization and location management
3
1.0
Pay calculation
1
Off-cycle/On-Demand payment
1
Direct deposit files
1
Salary revision and increment management
1
Leave and Attendance Management ()
Not Rated
1.0
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
1
1.0
Tracking of all physical assets
1
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Not Rated
Candidate development
Not Rated
1.0
New hire portal
1
Manager tracking tools
1
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated

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