Great product for some, but not for all.
January 24, 2017

Great product for some, but not for all.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

We purchased the Zix service to augment our security stance in the encryption arena. We were using Proofpoint on the MS Exchange side, and needed something to match those features when switching over to Gmail. This was used in a pilot group with the intention of using it globally if testing went well.
  • Zix works great if both the sender and recipient are users of the product.
  • Zix does not provide a user interface to make administrative changes on the fly.
  • The turnaround time for requested changes were too slow for our environment.
  • We had several problems with users that were unfamiliar with the product.
  • Zix worked well at encrypting the emails when used properly. It provided what we would expect from an enterprise level encryption package.
  • Because of the challenges we faced with making changes, we did not implement the product past the test group.
The sole factor in purchasing Zix was based on the recommendation of our Google reseller. It was presented to us as an alternative to our existing encryption software that would provide the exact same functionality and ease of use. This obviously was not the case once we started using the Zix product.
Zix shows its strength when both the sender and recipient are Zix customers. We found that was not the case in the majority of situations while we were testing. For the price range, we found Proofpoint to be a superior product that was much easier to use in our environment.

Using Zix Email Encryption (ZixEncrypt)

Our business model requires constant and fast changes to the environment. Zix does not have an administrative portal that allows on the fly customization for the business users. The requirement to request changes with Zix was too slow to work in our environment. The turn around time for these requests was not adequate in practice... although we were told each time that it would be faster.