Item: Webroot Advanced Email Encryption powered by Zix
Rating: 7
Author: Scott Stanko

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

Use Cases and Deployment Scope

We use Zix's hosted option to provide encrypted email for HIPAA/PHI security and compliance for our Employee Benefits practice.

Pros and Cons

Pros

A lot of our clients, carriers and partners use Zix so that communication is automatically secured.
Hosted approach means no on-prem point of failure.
Host approach means no upgrade responsibilities for corporate IT staff.

Cons

Zix support is severely lacking in both response and follow-up.
Several outages that were basically sluffed off by Zix. We had bounce messages for all outbound connections. After several calls and portal support tickets, we finally got a message that it was working again. But no followup or RCA.

Return on Investment

Compared to Microsoft's Office 365 encryption, there was higher adoption due to many carriers/business partners already using it. So more end to end security was being used rather than the secured email web portal requirement.

Alternatives Considered

Microsoft Office 365

More usage across our business partners already.

Likelihood to Recommend

If you need/have to have encryption, it seems to be one of the few products that are well known in the healthcare related industries.

Using Zix Email Encryption (ZixEncrypt)

Usability

We made it as simple as possible without compromising email flow for the remainder of our practices. We only use subject keywords vs. algorithm to prevent false positives.

Comments

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It does what is needed for encryption, but support responsiveness is spotty.