Zix was a no-brainer for us!
March 03, 2017
Zix was a no-brainer for us!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zix Email Encryption (ZixEncrypt)
We utilize a ZixGateway virtual appliance to handle all of our email encryption services for the entire agency. It is also utilized to provide email encryption services for a smaller agency that contracts IT support through our agency. Since we deal with sensitive information that is shared across a number of healthcare service providers, Zix was a good choice for us, since it was already in use at many of those agencies as well. It's been very reliable with very little maintenance needed to keep it working optimally.
- ZixGateway allows us to inspect and auto-encrypt emails even if the sender does not specify whether the email should be encrypted. This is important to us as it helps reduce the chance of data be sent in an insecure fashion, whether it's intentional or not.
- Zix support has been very helpful in the few instances where they needed to be engaged to resolve issues.
- Having the ZixGateway virtual appliance makes it easy to manage and has been very reliable for the many years we've been using it. Very little maintenance is needed.
- Cost is a big con for Zix. I believe it's expensive for what it does, however, seamless functionality with existing customers was a big selling point for us.
- Zix has allowed us to ensure that we're sharing information in a secure and compliant method.
- Given that a lot of our agencies we work with also use Zix, it has made communication between them easier for staff due to the seamless nature of customer-to-customer encryption.
We considered IronPort, but ultimately chose Zix since it was utilized much more in the health services provider sector. This seamless customer-to-customer functionality was important to us to help ensure that we were communicating securely without imposing a burden to many of the agencies we work with on a daily basis.