Zix from a user perspective
January 10, 2020

Zix from a user perspective

Samuel Hadid | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix

The different pages and controls have a feeling of the bare minimum to them as if the GUI was done without too much effort. This doesn't mean that this solution isn't very capable, on the contrary, but it is sometimes hard to leverage its full potential due to its poor layout making it not very intuitive to use. Very customizable but not so user-friendly.
Zix, as you know, is an email gateway solution that helps prevent spam along with some DLP functions. In today's business spam is so abundant and constant that it not only becomes a security concern, but also an issue in terms of resource management. Zix helps our business in this regard.
  • Customizable DLP filters.
  • Easy management.
  • Management interfaces are not that intuitive.
  • Customer support is not as attentive as other products.
  • Better resource management.
  • Better DLP.
I was not directly involved in the decision to purchase for this product but I got to understand that some costs needed to be reduced. It also came at a time where a merger was taking place so a simpler, cheaper, almost as good as Cisco solution was required to address the overall needs.
While I was not fully involved in the overall Zix solution implementation for the company, I do know that it went better as expected for our large-scale infrastructure; evidently the user database integration was done through an incremental approach in order to reduce the impact on operation environments and most users were informed about the change in order to monitor for any deployment issues. I think this would be even easier on short-scale implementation.