Use M.Teams if you can instead and save your money.
September 07, 2023

Use M.Teams if you can instead and save your money.

Adrian Cahill  PCC | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Rooms
  • Zoom Video Webinar

Overall Satisfaction with Zoom

In my opinion, a dangerous platform to rely on.

We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.

So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
  • Popular
  • Can work in and outside China
  • lack of staff
  • staff cant problem solve or understand english

Do you think Zoom delivers good value for the price?

No

Are you happy with Zoom's feature set?

No

Did Zoom live up to sales and marketing promises?

No

Did implementation of Zoom go as expected?

Yes

Would you buy Zoom again?

Yes

As explained, I used for two years without that many problems all of a sudden our password kept changing for two different rooms after 6 weeks of trying to get staff to understand that it was the password to the rooms I was changing. I lost it. In my experience, such a hopeless and frustrating company to deal with

Zoom Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated