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Zoom Workplace

Zoom Workplace


What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
Continue reading
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (703)
  • Meeting initiation (691)
  • High quality audio (708)
  • High quality video (710)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
Information Services Managers uses Zoom Exclusively: User Review
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
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Add-On Zoom Translated Captions


per month per license

Add-On - Zoom Whiteboard


per year



per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Avg 8.1

Call Management

Customized phone system settings

Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Avg 7.6
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center,™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 8.3.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 735)
Companies can't remove reviews or game the system. Here's why
Krishna Kumar Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I used Zoom for all the official meetings. Basically Zoom is the solution for virtual office setup. The main challenge was to connect people physically for a meeting or any official gathering, it was time taking and too much hectic. Zoom solved these issues really very well. It saves the time and also increases the productivity. In our creative field we have to take help very often to our seniors. It was also time taking and less productive. By Zoom we can call anyone instantly even during meetings also in break out rooms. We can get help by sharing our screen and also can help others remotely by taking access to their pc. So for me this is the best solution for saving time increasing productivity and making life easier.
  • We can schedule our project or show meeting even in advance.
  • we can access anyone pc remotely to help them or solve any issue instantly .
  • We can access multiple meetings simultaneously
  • We can choose breakout room for discussion separately.
  • Real-Time Transcription and Translation- Its translation and transcription does not work well . There should improvement
  • Polling and Engagement Tools- The current polling feature is fairly basic.
  • Advanced noise cancelation - Noise cancelation should more advance.
This is the perfect solution for virtual office. We can run our office virtually without any physical appearance. As of now by using Zoom I don't feel any important improvement in any area . It meets my expectations , but we can expect more improvement like Improved Virtual Backgrounds: The current virtual background feature sometimes has issues with edge detection, causing parts of the user or their chair to disappear. Enhancing the software's ability to more accurately detect edges and handle varying lighting conditions would make this feature more robust.
Score 10 out of 10
Vetted Review
Verified User
It is used to have online meetings and Knowledge transfer classes in wide range of schedules in our daily life, which allows us to have all meetings in remote locations, which makes our daily routine simpler to one and all
  • Host a secure, free video conference call on any device, like your laptop, smartphone, tablet, or smart display.
  • Screen sharing and annotation.
  • Encryption: By default, Zoom requires encryption for all data transferred between the Zoom cloud, Zoom client, and Zoom Room.
  • Virtual backgrounds: enabling/disabling.
  • security
  • quality and other features
  • Streaming for higher qualities
  • AI enhancements
Ideal for remote work, virtual meetings, and collaboration. Excellent for webinars and large-scale events.
Effective for online education and interviews.
Supports collaborative brainstorming with whiteboarding.
Kim Pomares | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Zoom Phone and Zoom Meetings. There are many VOIP providers, but we needed something that JUST works. We don't need fancy call center features. We just need a phone, a simple automated attendant, and integration with our CRM to log calls and meetings. Zoom does all of that and the price is good. It is simple to use, works all the time and stays out of the way.
  • It works all the time
  • It is simple to use
  • Audio quality is the best of all the programs we have used
  • Video quality is the best of all the programs we have used
  • Zoom is just starting with Ai. It would be good to be able to customize the meeting summary prompts
  • Better integration with ZohoCRM, so that SMS messages can be logged as well as phone calls.
Zoom is very well suited to small businesses looking for a product that does what it's supposed to do and stay out of the way. The app automatically logs you in when you launch it. No need to log in with username and password all the time. There is always a dial tone and the quality is always good. No complaints by callers that they cannot hear you well. Video quality is always good even in less than ideal conditions. No need to interrupt calls for technical reasons. We can just conduct our business.
Sergio Hoosen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Since COVID-19, Zoom has allowed us to migrate to the online platform, which has reduced travel time and cost and made it a very positive experience for our users.
  • Breakout rooms.
  • AI Summary.
  • Recording of Sessions.
  • Annotate could be more visible, often first time users have difficulties locating it.
I love Zoom. Meetings, training sessions, and exercise classes work so nicely and effectively, and it has really helped me simplify my lifestyle overall.
Score 9 out of 10
Vetted Review
Verified User
We use Zoom almost exclusively for meetings. With the meetings we also use recordings, cloud storage and the AI companion that transcribes meetings and allows live chat interactions with the AI to ask questions during the meeting.
  • Wide range of customizable account settings, both for the whole company and at the individual level
  • Easy to use in-meeting settings, flexible options for sound and image devices, screen sharing and views
  • Quick and simple recording option with clear warning for all participants
  • The need for an installed app and the joining process is complicated for one-time users, specially if they're not tech savvy.
  • The settings are poorly organized, hard to find and understand, especially being so varied
  • The application often consumes a lot of machine resources, which causes performance issues
For quick, one-off meetings I'm more comfortable with a browser application with easily accessible instant link that's easy to join
April 08, 2024

Zoom does the job

Score 10 out of 10
Vetted Review
Verified User
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very pleased I had developed the skills before the pandemic hit. Now I run most meetings in my work as hybrid. While it is good to be face-to-face, it is more important to be able to get together in some form. It is easy to share screens, so it is easy to share slide shows with both the face-to-face and the on-line participants.
  • Stable platform
  • Easy for people to use
  • Screen sharing
  • Allowing my student in China to watch Youtube and see Google results without breaking international laws.
  • Using the editing functions to write on things is clunky.
  • The whiteboard is not as easy to use as holding a little whiteboard up to a screen.
  • I don't yet know how to teach the AI how to spell words.
  • The AI is set to American English spelling.
It is easier to use that some of the competitors. Sometimes I have been in meetings where we have been trying to use Google Meet or Microsoft Teams and we have given up and shifted to Zoom. This is in particular when someone has an older computer that can't deal with the other programmes.
Jayash Khatri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Zoom in our daily basis for video conferencing with our clients, as it provides high quality video and sound quality. It's screenshare feature helps us a lot as in, client wants to see live steps of something xyz and this feature solves that problem, by using this feature client able to understand everything. Till now, It helps in our company's growth and hope in future will also.
  • Screen Share
  • Video Conferencing
  • White Board annotation
  • Chat
  • Sometimes faced network issues
Once a day, Zoom helps me a lot because I have an urgent meeting with my client and with the help of this product, I'm able to attend that meeting easily. But some days before I got an issue which is network bandwidth low problem, I don't know why it not much working stable on that day. But this problem automatically fixed after a day.
Score 9 out of 10
Vetted Review
Verified User
We use Zoom for almost all of our meetings that used to all be in person. Just the staff time savings alone has made it possible for our employees to maximize the use of their time instead of driving from meeting to meeting in the community. Getting rid of the commute has given everyone back their balance in life and has made for much happier people who get more done because of Zoom.
  • Editing, trimming and downloading recordings is simple
  • Popping out the chat, and screensharing just keep getting better.
  • registration, reporting, transcript searchability - all very user friendly
  • AI Companion and Summary are game changers!!
  • You can't see participants when screensharing
  • Anyone with the link should be able to start the meeting (like Teams)
  • Copy Summary into a downloadable Word document.
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Score 10 out of 10
Vetted Review
Verified User
We are a small non-profit organisation managed by a tea, that is located in various parts of the world. Zoom brings us together and improves functionality. We periodically run open meetings and seminars to pass on our knowledge to those non-profits we serve. Zoom provides a valuable platform for this.
  • provise recordins
  • provides surveys
  • Manages registration
  • Provides surveys for meetings
Score 10 out of 10
Vetted Review
Verified User
Zoom is great for your company because most of what we do day-to-day are meeting with large groups of individuals and our work is often visual in nature and having a platform with a screensharing and presentation format makes that much easier for us. The recent AI meeting summary tool has also been invaluable as it allows of to record and glace at meeting notes or discussions that may have been missed or overlooked.
  • Screensharing with annotations
  • Presenting
  • Large meeting groups
  • AI tool could be a little more fine tuned and generate summaries faster
  • I don't enjoy closing extra browser tabs when opening meetings
Great for meetings with large user groups and for instances here visual aids are needed. Not great for quick calls as picking up the phone and dialing someone is always fastest but definitely helps in scenarios for large group meetings that are planned ahead of time.
Score 2 out of 10
Vetted Review
Verified User
Our company uses Zoom for online meetings and inbound/outbound local and international phone calls.
  • Online meetings
  • Outbound calls
  • Inbound calls
  • Online management interface is too complicated
  • Difficult to understand customization features
  • Careless tech support
  • Careless billing support
  • Careless sales managers
Zoom meeting and phone systems work very well. Had no problems migrating our phone number, making and receiving calls, scheduling and attending meetings.
Nonetheless, Zoom has awful tech and billing support. Our invoices arrived with overage fees that aren't described. The billing support tickets are set to low priority, forcing us to pay the invoices before receiving a response. When responses are sent, they usually point to articles, instead of answering real questions. In the rare occasions somebody decides to answer, they put the blame on us, instead of explaining what the overages are. Reaching out to our sales manager is also useless.
Therefore, although the system works well, in case of problems, you are on your own. It is pointless reaching out to their billing and tech support.
We'll migrate to another service the soonest. Can't stand invoices with charges we don't understand when we have an unlimited plan.
February 08, 2024

Frustrated with Zoom

Alyaa Ghanema | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I feel that the customer service is very bad. I received a special offer with a discount for two months for 500 attendees, and when I accepted it, they signed me up for a year subscription. In my experience, when I tried to cancel it, the app refused and got me a message saying it could not be canceled till the end of the year. I contacted customer service, and after many messages, I believe they closed the case without doing anything. I am angry with what I believe is a fraud-like act.
January 19, 2024

Zoom Review

Score 1 out of 10
Vetted Review
Verified User
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom client constantly crashes, I feel Zoom tech support is inept [...], and the pricing is not worth the deliverables. Our organization will be switching to Teams. I believe you don't waste your company's money on Zoom or your time with Zoom support. I feel that all they do is regurgitate stuff from their community and knowledge base; they don't know anything. I feel that Zoom is a terrible application.
December 29, 2023

Zoom Review

Noah Burton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Zoom is very easy to use and saves our team many hours of driving back and forth for in person meetings. The Zoom platform is very easy to use, allows for screen sharing, white board, etc. The mobile app also allows you to take or conduct calls from anywhere as well.
  • the app
  • screen sharing
  • slide shows
  • None
Zoom works great to get our team together without taking everyone out of seperate offices. Keeps our team more efficient and less time communting for remote meetings. We use Zoom often. Allows for more frequent meetings as well. I can't think of anywhere it would not be appropriate to use Zoom.
Score 8 out of 10
Vetted Review
Verified User
Zoom video is suitable for [coordinating] with teams and colleagues in this pandemic situation for doing work from home. Rather than on-desk meetings in [a] conference room, Zoom provides [a] platform for meeting online without coming [into] physical [contact] with other members. It gives [the] same feeling [as] working in [an] organization with its features.
  • Presentation mode
  • Meetings
  • Zoom call
  • Quality of call when [number] of participants are more than 15+
  • Feature of notes for all members
  • Background noise filtration
As a project head, I need to travel across India for training other store members regarding new [processes]. Rather than traveling 10 hours I chose Zoom video meetings with all the store members at [the] same time [to] [save] my time and efforts for traveling. I can explain all the [processes] on Zoom meeting which gives me [an] online classroom feeling.
Score 1 out of 10
Vetted Review
Verified User
We use Zoom primarily for online meetings with large audiences. Sometimes, I use it to speak to one of our vendors as that's their tool of choice.
From my personal experiecen, I would never recommend Zoom to anyone. For the reasons previously listed, Zoom is the worst option out there for online meetings. I much prefer the easy experience of Google Meet or even Webex. I think Zoom is slow, has terrible UX, and you will not get a single product update that improves the product. To me, it's been the same disappointing experience since day 1.
Score 6 out of 10
Vetted Review
Verified User
Our first exposure to zoom was during the lockdowns. We did what we could remotely and did a lot of screen meetings. As good as it is it is not a permanent substituete for face to face interatction. Zoom was easy to set up and use. We would typically have 5-7 remote logins and found it worked as well as we expected. Zoom was not a low dollar solution, We eventually went to Microsoft 365 which allowed Teams as a remote meeting application. There was no sense in our usin g both applications so we eventually went exclusively with Teams.
  • Simplicity in administering meetings
  • Stable platform whether using it on a PC or ipad or phone
  • The ability to save meeting formats was helpful, We didnt have to re-do everything each time
  • For me the sharing of a desktop for instructional purposes was more difficult than I expected.
  • Zoom is not the low dollar application. They need to rethink their pricing sructure.
Zoom is a good program. I don't feel it has the best security but it is easy to use and served us well during the non-contact period we went through. We were able to have face to face contact wirh remote employees because of zoom. We are not a technical company but Zoom allowed us to function during challenging times.
December 11, 2023


Score 9 out of 10
Vetted Review
Verified User
We use zoom for a good portion of our meetings.
We use zoom to host meetings with people outside of our organization that do not have teams.
We also use zoom to view meetings with outside parties.
Having the chat and breakout room features is a great option to add to zoom. It has been very helpful for us since Covid.
  • Good quality AV
  • Easy to use
  • Stable platform
  • Nice additional features.
  • added adjustments for audio and video
Zoom is a product that can be used for any size of meetings. It doesnt matter the number of people.
It allows us to bring remote students or instructors into our classrooms. It gives us the means to host meetings with people all over the country.
It has definitely helped us with our training.
Sanya Verma | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I used Zoom as the main video conference tool during my time at University for class work and in extracurricular club collaboration. Especially in the height of Covid-19, Zoom was the platform I spent the majority of my working day on. We used Zoom for serious collaboration as well as for networking or team bonding activities that allow individuals to get to know each other further.
  • Team rooms
  • Screen sharing
  • Fun backgrounds
  • Access needs to be granted each time for non-meeting owners
  • Need to wait 10 min between creating new Zoom call links in the free version
Zoom is very well suited for large meetings when you plan to create break out sessions. The organizer can easily select the number of meetings within the main meeting required and can customize which participants are in each room. Zoom is also well suited for 1:1 meetings. The video quality is high and have very few issues with video and audio connection and quality.
Elias Plagiannakos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Everything from Zoom Rooms, meetings, whiteboarding and even digital signage. Having full flexibility on what and how we can deploy meeting rooms is tremendously liberating, and provides an exceptional user experience.
  • Exceptional customer service, account managers and ticket escalation.
  • Flexible, evolving and simple Zoom Room deployment experience.
  • Easy and effective digital signage solutions.
  • A constant effort to improve and integrate new features into their Zoom clients.
  • Digital Signage: Currently, one install = one signage. Bring on multiple screens and streams from a single host!
  • Zoom Rooms: Your website and documentation only indicate the system/hardware requirements for Intel-based machines. Why doesn't AMD get any love?
  • Zoom Rooms: The list of compatible/approved HDMI capture devices is out of date; at least 1/3 are discontinued, and there aren't any cost-neutral alternatives on that list when compared to the previous Logitech Capture and Magewell devices.
Everything from Zoom Rooms, meetings, whiteboarding and even digital signage. Having full flexibility on what and how we can deploy meeting rooms is tremendously liberating, and provides an exceptional user experience. Nobody likes being told what to do, especially when it comes with a cost. Technology is supposed to work FOR US, and we, as IT professionals, should jolly-well be able to do whatever we want to get the job done, regardless of scale or project cost. Zoom allows us to deploy enterprise-grade custom solutions at a fraction of the cost of boxed, proprietary ones, and that alone sets it above anything else out there.
Adrian Cahill  PCC | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
In my opinion, a dangerous platform to rely on.

We had about 2 months where the passwords of our 2 regular Zoom rooms was mysteriously changing. After 6 weeks liaising with Zoom staff, which was an absolute headache, they are still unable to isolate or even understand the basics of the problem. Rather than taking the information I gave them and looking for the problem, each email Was like a fight with me trying to explain to them that I was not scheduling on Zoom I was merely using the same Zoom rooms for the last two years and I have not done anything.

So there I was using two Zoom rooms regularly for about two years and all of a sudden we hit a 1 month period where the password was just changing for no apparent reason. Would you believe I spent 6 weeks trying to get staff and 3 different staff members to understand this sentence! All of our attendees report intermittent problems with Zoom, especially when its update time, I look forward to changing Microsoft team seems to be the best alternative.
  • Popular
  • Can work in and outside China
  • lack of staff
  • staff cant problem solve or understand english
As explained, I used for two years without that many problems all of a sudden our password kept changing for two different rooms after 6 weeks of trying to get staff to understand that it was the password to the rooms I was changing. I lost it. In my experience, such a hopeless and frustrating company to deal with
Score 8 out of 10
Vetted Review
Verified User
Zoom is a terrific video conferencing software. We have been using it ever since the pandemic set in to connect with our clients from remote locations. It is very popular and every one is aware of it so there is no learning curve and the easy to use UI makes it quite hassle free to use.
  • Host Controls
  • Video Quality
  • Screen Sharing
  • Security
  • Audio quality
  • Consumption of internet bandwidth
Zoom is best suited for hosting meetings, workshops or seminars with multiple people who are spread across from variety of geographies. It's screen sharing feature makes it very easy to communicate and it's whiteboard feature can be used for brainstorming. It's easy to use UI ensure that even old people can easily understand and use it.
Score 9 out of 10
Vetted Review
Verified User
We currently use Zoom for customer calls, meeting with customers, and meeting internally. We also use it to record training videos and staff meetings for internal purposes.
  • It allows us to connect with each other and customers easily and quickly by simply sending a link.
  • It is user-friendly.
  • It has a lot of options when holding a meeting (breakout rooms, screen sharing, recording, etc.).
  • It would be nice if the 40 minute time limit weren't an issue.
  • The customer service hasn't always been great.
Zoom makes it very easy to quickly jump into a meeting. I like that you can just send someone the link and they should be able to join. It's very nice for people who aren't very tech-savvy. We've also had a good experience using it for customer calls/voicemails.
Ghazal Zafar | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
I'm a psychotherapist and I use it to consult [with] my clients. Since Covid started, I needed a way to interact with my clients and I'm lucky to have found Zoom. I can easily set appointments and exchange information through Zoom's seamless video sessions.
  • Better video quality.
  • Virtual background.
  • I can arrange a collective session with more [than] 5 people. By the way, I use it for counseling and group therapy sessions.
  • So many controls, sometimes I get confused.
In my line of work, I mean therapy, it is very helpful. People are more comfortable opening up and share things that they would not normally touch upon. I have seen a great improvement in my work since I have started using Zoom for therapy sessions.
Score 8 out of 10
Vetted Review
Verified User
We have customers which use our products. Whenever they face any issues with configuration or bugs in the software, they open up a ticket with us. We then use Zoom to organise a meeting after consulting their preferred time and then debug the problem by taking remote access to their system. The audio option helps us to be on top of the issue with the customer.
  • Audio clarity.
  • Copy-paste option to the customer's screen.
  • Clarity with even less data bandwidth.
  • Easy to use.
  • Minimizing and maximizing the screen is a bit confusing
  • At times, the meeting invites accepted in outlook does not show up in the zoom application.
  • I would prefer if the app is always signed in,
My best-case scenarios happen during meetings with customers. The fast screen sharing without lags keeps the customer grounded as we can work on their issues without making them bored. I personally have not found a scenario where it is not appropriate. with the current work-from-home scenario in most companies, Zoom is a go-to method for communication.
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