Zoom Workplace

Score8.4 out of 10

5,931 Reviews and Ratings

What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Categories & Use Cases

Media

Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster.
Continue meeting conversations and easily access shared information in Team Chat.

Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.

Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.

Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.

Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.

1 / 5

Screenshot of an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.

Desktop sharing
Presenters can remotely share a view of their desktop with attendees.
Category average: 9.2
Meeting initiation
Meetings can be easily initiated, whether they are scheduled or on the fly.
Category average: 9
Record meetings / events
Meetings and webinars can be recorded for playback.
Category average: 9

Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Voicemail Transcription
AI-powered voice-to-text transcription of voicemails
Category average: 8.1

Faith Eyene

Accounting Manager in Finance and Accounting at btpafrique (51-200 employees employees)

Use Cases and Deployment Scope

We have Zoom Workplace across all departments and use it for team communication/collaboration. The tool unites chat, phone, and meeting capabilities in one app, boosting productivity by eliminating the need to juggle between apps. In addition, Zoom Workplace makes managing workflow easy, especially since we have a hybrid team - it keeps teams connected, thus making teamwork easy.

Pros

AI - Powered productivity. With this feature, drafting messages, automating tasks, and summarizing meetings are easy, which boosts productivity.
It is an all-in-one collaboration tool. With Zoom Workplace, we can send messages, make calls, schedule meetings, and share documents. It offers all the collaboration features our team needs.
Makes scheduling easy thanks to Zoom Scheduler that is part of Zoom Workplace.
The tool ensures teams communicate securely which is a plus.
It comes with a mobile app for added convenience, and no one misses important updates.

Cons

Limited functionality on the mobile app.
Limited third-party integrations.

Return on Investment

Zoom Workplace saves us money as it combines different functionalities into one app - Meeting, chat, phone, and scheduling.
Zoom Workplace has enabled our business to have a functional hybrid team. Teams keep connected no matter their location.
We have realized increased productivity thanks to Zoom's features. Better collaboration/communication has improved teamwork.

Other Software Used

Avast Email Security, AdSigner Email Signature, Adobe Acrobat

Khaoula Benhamouda

Team Lead in Marketing at LibertaCom (51-200 employees employees)

Use Cases and Deployment Scope

We have a hybrid workforce, and Zoom Workplace has been instrumental for team communication and collaboration. The tool integrates video meetings, email, phone, and chat features, promoting team engagement regardless of location. In addition, it makes virtual team brainstorming easy, and the tool has greatly boosted overall team productivity.

Pros

It offers amazing unified collaboration features, including Zoom whiteboard, Zoom team chat, and integrated mail and calendar.
Zoom is a great meeting solution, with features like smart recording, breakout rooms, and personalized video and audio, making it a functional business meeting tool.
It is equipped with amazing AI features that help summarize meetings, generate content, and provide quick catch-up, allowing one to ask AI questions without interrupting meetings.

Cons

The tool lacks automatic audio and video optimization options. Any adjustment has to be done manually.
Poor system resource management.

Return on Investment

With Zoom Workplace, we have greatly enhanced team collaboration.
The tool simplifies team communication.
The tool makes visual collaboration and brainstorming easy.
With proper communication/collaboration, teamwork is easy, and this boosts productivity.

Other Software Used

Microsoft 365, Google Vault, Zoho Sign

Roselin Beabyal View profile

Inside sales in Sales at Pmam it services (51-200 employees employees)

Use Cases and Deployment Scope

Zoom workplace is really a very good tool after google workspace I have been using zoom since Covid and the features are very easy to understand as well as to use, the zoom meet is tool which I absolutely love the background design are chef's kiss the sound clarity the surroundings noise cancellation are really awesome, to sum it all I really love this tool easy to use.

Pros

Zoom calls.
Team chats.
Calendar
Whiteboard

Cons

I don't think there is any malfunction in their solution; it's extremely convenient to use, be it creating a meeting invite, adding people, sending any extra stuff to them. It's quick, and this is the only tool that works seamlessly even on Androids.

Return on Investment

For any business, a virtual call is the first step where we pitch our solution to our client. So, a Zoom call is the first step, and we have also closed deals solely via Zoom.
Cost-wise, it's on the higher end, but when the returns are there, and we know how this tool works, it becomes more of a part of all deals.

Alternatives Considered

Google Meet and Microsoft Teams

Other Software Used

Google Meet, Microsoft Teams

François Lavallée View profile

president in Human Resources at Aliter Concept (1-10 employees employees)

Use Cases and Deployment Scope

I mostly use Zoom to connect with colleagues around the world through virtual communities. During the pandemic, I also delivered weekly training sessions to my usual face-to-face clients. These days, I alternate between Teams (whew!) and Zoom (Yeah!) to facilitate meetings with my clients. Although Teams has improved, it is still far behind Zoom in terms of ease of use and functionality.

Pros

Ease of use.
Amazing breakout room.
Live surveys.
Possibility to integrate other apps like Miro.
The recent AI assistant.
The ease of recording the sessions.
The AI summary.

Cons

The new toolbars are not really an improvement over the old ones. Takes time getting used to ..should be in alphabetical order.
The chat from breakout rooms should be available separately.
it would be nice to be able to record the breakout room.
And have separate summaries.
Automatic sound from video.

Return on Investment

Zoom saved my business during the pandemics.
Zoom's functionality was far ahead of anything available in the early days of the pandemic.
In the last few months, the annual subscription has not appropriate for my use, so I might cancel it because I rarely use the extended session feature anymore.
I wish there were a one-shot option to purchase a single 2-hour session with all the full features (AI, recording, etc.) instead of an annual subscription.

Alternatives Considered

Microsoft Teams

Other Software Used

Apple Keynote, Apple Preview, Apple Numbers, Miro, Slido

Ikhlas Landari

Senior Accountant in Finance and Accounting at Dot-IT (51-200 employees employees)

Use Cases and Deployment Scope

At our company, Zoom Workplace is deployed company-wide and it has immensely streamline our communications. It is AI powered and it combines meetings, phone, chat, whiteboard for smooth team collaboration. With the tool in place, our teams can work remotely and still collaborate effectively with the in-house team and this leads to maximum team productivity. Additional features that are very helpful to our business include screen sharing and AI generated summaries.

Pros

Zoom Workplace enhances team communications.
Offers collaboration features that makes teamwork easy.
It offers Whiteboard for smooth team brainstorming.
Summarization and content creation is easy.
Zoom Workplace allows customization.

Cons

Screen sharing sometimes lags as a result of poor bandwidth.
Sometimes with have experienced unauthorized users joining live meetings.

Return on Investment

Zoom Workplace ensures smooth communication/collaboration between teams thus creating a conducive work environment.
With the capabilities of Zoom Workplace, we have boosted team productivity.
The tool makes it possible to have a hybrid team which saves our business money.

Other Software Used

Acumatica, Zoho Forms, Google Workspace

GoTo Meeting

Webex Meetings

Microsoft Teams

Zoom Workplace

What is Zoom Workplace?

Categories & Use Cases

Media

Key Features

Top Performing Features

Desktop sharing

Meeting initiation

Record meetings / events

Areas for Improvement

Multi-level Interactive Voice Response (IVR)

Call park

Voicemail Transcription

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