Item: Zoom Webinars
Rating: 8
Author: Jose Figueroa

Use Cases and Deployment Scope

Zoom Video allows our company to set up meetings with various vendors and clients in different locations. This allows us to interact with individuals to analyze product details or address concerns that a client may have with an order. In this time of social distancing we have been using Zoom Video to set up meetings for new business and new relationships with vendors. We are able to contact services like payroll and insurance carriers to go over any changes in rates or help to sign up employees during renewal. We expect to continue to use Zoom for our future meetings to continue to sell our products and get the word out on our company.

Pros and Cons

Easse of Use to connect with individuals
Opportunity to include large groups in the meetings
private and secure

Call in could be easier to navigate
Allow the host more options to control the meeting

Return on Investment

zoom allows us to continue to meet with vendors and clients during this time of social distancing
the ability to communicate during this time is extremely valuable

Key Insights

Do you think Zoom Webinars delivers good value for the price?

Yes

Are you happy with Zoom Webinars's feature set?

Yes

Did Zoom Webinars live up to sales and marketing promises?

Yes

Did implementation of Zoom Webinars go as expected?

Yes

Would you buy Zoom Webinars again?

Yes

Other Software Used

ADP SmartCompliance, Microsoft 365 (formerly Office 365)

Usability

Ease of use and fairly simple to navigate to set up or attend a meeting. It is a simple set up and you can use simple help tutorials to get to where you need. Other users without a camera or microphone will be able to attend a meeting with a simple interface that will allow them to join. By not limiting users more people are able to use this product.

Support Rating

I have not had issues logging in or setting up a meeting so I do not have much of a reference to their customer support.

Likelihood to Recommend

Zoom is an easy way to communicate with various individuals as long as a internet service is available. Even without a camera or microphone you are able to participate in a meeting. This can vary from casual to professional settings. I can not forsee a scenario where the meeting would not be appropriate.

Zoom Video is a simple and effective way to communicate online

Overall Satisfaction with Zoom Video Webinar