#1 most frequent
United States of America
85.4%734 installations of 859
What is ADP SmartCompliance?
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
Categories & Use Cases
Media
Top Performing Features
Tax Exemption Processing
Ability to generate, track, exemption certificates from sales invoices.
Category average: 8.2
Compliance Administration Management
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
Category average: 8.2
Tax Data Reporting
Ability to export transaction data for tax filing.
Category average: 8.3
Areas for Improvement
Complex Tax Scenario Management
Ability to automate handling of tax holidays and other anomalies.
Category average: 7
Geolocation for Tax Assessment
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
Category average: 8.6
3rd-Party Software Integrations
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
Category average: 7.9
Who Buys & Uses ADP SmartCompliance
#1 most frequent
Manufacturing
20.7%178 installations of 859
“ADP SmartCompliance is the pinnacle of updates and alerts to new tax laws and regulations that come out almost monthly.”
#2 most frequent
Finance and Insurance
12.6%108 installations of 859
#3 most frequent
Information
11.9%102 installations of 859
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
2.8%24 installations of 859
#3 most frequent
Canada
2.1%18 installations of 859
Pros
- Automated processing of wage garnishments and tax obligations
- Management of diverse state tax requirements and compliance updates
- Streamlining administrative processes like jurisdiction mapping
Cons
- Difficult user interface with multiple logins and quick timeouts
- Limited system flexibility for unusual tax situations or changes
- Customer service issues including long wait times and limited direct discussion
ADP SmartCompliance - The Quickest Way to Worry Free Payroll Management
Use Cases and Deployment Scope
We use ADP Smart Compliance for control of our employment taxes; it helps us to automate payroll tax filing, deposits, and returns as well as to actively track legislation changes. The wage garnishment option is also used for judgment withholding and/or arrears child support. It helps us streamline notices and payment updates to courts and creditors.
Pros
- Court reporting
- Tracking of PTO
- Updates law changes regarding withholding
Cons
- The time-out is FAR too quick
- Slow tax filings for certain states
- Integration with Workday is fair to poor
Return on Investment
- Reduced exposure to audits by impeccable updates to new tax laws
- Reduces double work and cross-checking needed in manual tax submissions
- Document management for wage impact is a HUGE plus
Alternatives Considered
Mitratech Mineral, TriNet HR Plus, Infor Governance, Risk and Compliance and CRM People
Other Software Used
Aqore, Darkscope Cyber Threat Sentinel, Emagia Accounts Receivable Automation Software, Followup CRM, ADP Enterprise HR
Just a Little Touch of ADP SmartCompliance
Use Cases and Deployment Scope
We use ADP SmartCompliance for payroll taxes. It resolves tax issues by researching the tax notices that we upload to ADP SmartCompliance & if a payment is needed they send they payment as well. If there are additional steps we have to take in order to help resolve the tax notice ADP SmartCompliance notifies us and tell us what is needing to be done.
Pros
- Address Locator
- Mapping/setup of jurisdictions
- Researching and resolve tax issues
- Communicate
Cons
- Resolving issues in a timely manner
- Maintenance on website
- Address locator
Return on Investment
- Quarterly filings
- Annual filings
- Improved locator for addresses
Alternatives Considered
Simple File Upload
Other Software Used
Simple File Upload
Usability
[...] ADP SmartCompliance opinion
Use Cases and Deployment Scope
[...] uses ADP SmartCompliance for taxes, garnishments and payments
Pros
- promptly file taxes and remit
- promptly file and remit garnishments
- provide jurisdiction misfilings
Cons
- filing original files- providing clearer udpates/status
Return on Investment
- added more work - ADP is doing our tax filings but we have to do alot of direct follow ups with jurisdictions
- ADP SmartCompliance should be more intuitive for self service
Alternatives Considered
UKG Pro
Other Software Used
ADP GlobalView Payroll, Kronos Workforce Dimensions / UKG Dimensions (discontinued)
ADP User.
Use Cases and Deployment Scope
We use SmartCompliance for tax, garnishments, pay cards, and year-end functions.
Pros
- Provides tax records.
- Mapping jurisdictions.
- Garnishment disclosures.
Cons
- Notices for the customer to contact the tax agency. It would be beneficial before that is being asked of the client for ADP to provide some context what steps they have already taken proactively to try to resolve. Seems like a lot gets put on the paying customer instead of ADP trying to resolve on the customer's behalf.
- Help articles could be more user-friendly.
- Compliance for state specific laws and regulations could be better communicated. Such as new OT, FMLA, Required Taxes by state.
Return on Investment
- Has increased time spent on tax-related issues.
- Decreased manual work for process and managing garnishments.
- ADP Wisley is a very streamlined service with minimal issues.
Alternatives Considered
The Work Number, by Equifax, Identity Solutions and from Experian Partner Solutions
Other Software Used
The Work Number, by Equifax, BSI Compliance Manager, Workday Workforce Management
ADP Smart Compliance - Trusted partner with Payroll Tax.
Use Cases and Deployment Scope
We use ADP for filing all of our tax returns and W-2s. We are in all 50 states and have multiple companies, and ADP is a trusted source in handling all of our payroll tax needs. ADP also helps with compliance by providing information for the ever-changing requirements of Federal, state, and local jurisdictions. ADP also handles many of our agency questions/corrections.
Pros
- Timely tax payments which are processed through transmition of our periodic files.
- The reports provided to help in the quarterly balancing process. Additionally, we are able to transmit files early (prior to quarter end) which provides more time.
- The reports that are available showing our company profiles and account numbers.
- ADP works well with integrating Smart Compliance and SAP.
- The IPay Admin website for W-2c makes the process easy. The reports are great when balancing to the amendment files that have been sent. It's a good process.
- ADP does a good job with issuing our W-2s. The reports are good and easy to use for balancing. Being able to create test W-2s each quarter is helpful.
Cons
- I struggle with balancing the invoices and the funding at times.
- I would like to have more time to implement the quarterly changes in SAP. We get these updates a few weeks before the close of the quarter, and when there are big changes, it takes time to test on our end.
- There are multiple log-ons AND websites when using the different modules with ADP. For example, Smart Compliance, the Year End website, and the IPay Admin site that is used for W-2cs. If there could be one login and one website, it would be much easier.
- The lay out of the data in the excel download report for the W-2s difficult to manipulate when trying to look at a specific item (for example Box 1 FIT wages).
- The Excel download of some of the quarterly reports is cumbersome and requires manipulation to make it easier to balance.
Return on Investment
- It is easy to work with ADP and they are very responsive when we have questions or problems.
- Positive because of peace of mind.
Other Software Used
SAP SuccessFactors HCM
