ADP SmartCompliance Review
We currently use Employment Tax to help us with all our tax needs. We also use Wage Garnishments. I have used ADP on a previous job and …
ADP SmartCompliance
Top Rated
ADP SmartCompliance
Overview
What is ADP SmartCompliance?
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
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How ADP SmartCompliance Differs From Its Competitors
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Top Rated
2023
Popular Features
View all 9 features- Tax Data Reporting (27)9.090%
- Tax Document Management (24)8.686%
- Compliance Administration Management (22)8.282%
- Complex Tax Scenario Management (20)7.878%
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What is ADP SmartCompliance?
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
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- Setup fee required
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ADP SmartCompliance?
ADP SmartCompliance is a comprehensive, cloud-based human capital management (HCM) compliance portfolio designed as an extension to any HR, payroll, or benefits system, such as ERPs, third party or other HCM solutions. ADP empowers employers to shift regulatory obligations to opportunities by streamlining, automation and reducing the regulatory compliance burden for organizations with a combination intelligent technology and analytics paired with expert service. ADP SmartCompliance is platform-agnostic and is best utilized as a full suite. However, employers have the option to mix and match SmartCompliance capabilities to integrate with their selected HR, payroll, and benefits systems. ADP SmartCompliance is designed to continue to grow to meet the ever-changing regulatory and compliance landscape, keeping employers ahead of demands, changes, and potential penalty scenarios.
The ADP SmartCompliance portfolio includes:
- Employment Tax: Streamlined processes to support federal, states, and local employment tax filing and remittance.
- Wage Garnishments: Processing of liens, garnishments of disbursement payments; automated notifications to courts, agencies & employees; and facilitating calls with employees, beneficiaries, custodial parents, attorneys & applicable agencies.
- Tax Credits: Identity, capture and apply federal, state and local tax credits and incentives for organizations of all sizes.
- Wage Payments: Electronic tracking and payment options designed to be flexible and to meet the demands of the modern workforce.
- Employment Verification: Provide credentialed verifiers with secure and automated access to employment, identity and income verifications.
- Health Compliance: Proactive and unlimited visibility in employer data and business practices to address employer mandates for ACA IRS and applicable state heath coverage and reporting requirements.
- Unemployment Claims: Managed unemployment claims, insurance and appeals with the assistance of ADP unemployment claims technology, analytics and dedicated professionals.
ADP SmartCompliance is platform-agnostic and able to integrate with existing HCM technology, to shift compliance and obligations to opportunities. The list of integrations shown below is just a sample of ADP SmartCompliance's integrations options.
ADP SmartCompliance Videos
Wage Garnishments: An Employer Liability
ACA: The Devil's In The Data
ADP SmartCompliance Integrations
- Enterprise eTIME, by ADP
- ADP GlobalView Payroll
- ADP Vantage HCM
- ADP Workforce Now
- Cornerstone OnDemand
- Deltek Costpoint
- KeldairHR
- iCIMS Talent Cloud
- myStaffingPro
- TalentReef
- Viewpoint Vista
- Cadient Talent
- ADP Payforce
- ADP / The Right Thing
- ADP Recruitment Management
- Avionte
- Career Builders
- Ceridian Tax Services
- Dexter + Chaney Spectrum
- EmCentrix
- EMPTrust
- Great Plains
- HR Service Inc.
- Infinium
- Infor
- JD Edwards EnterpriseOne
- Kenexa BrassRing
- Kronos
- Lawson
- NowHire
- Oracle
- PDS Vista HRMS
- PeopleSoft
- ProBusiness
- Sage
- SAP
- Snagajob
- Sum Total Solutions
- TEAM Software
- TempWorks
- Ultimate - Ultipro Enterprise
- US Verify
- Workday
- WyckWyre
ADP SmartCompliance Competitors
- OneSource Virtual
- Equifax
- Ceridian
ADP SmartCompliance Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada, U.S. Territories |
| Supported Languages | English |
Frequently Asked Questions
ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
OneSource Virtual are common alternatives for ADP SmartCompliance.
Reviewers rate Tax Data Reporting highest, with a score of 9.
The most common users of ADP SmartCompliance are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(213)
Attribute Ratings
Reviews
(1-25 of 121)- Popular Filters
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March 29, 2023
ADP SmartCompliance Review
We currently use Employment Tax to help us with all our tax needs. We also use Wage Garnishments. I have used ADP on a previous job and when starting this job recommended we go with ADP to help simplify all of our tax needs.
- Provides resources on new tax laws
- Provides me with easy look up on local tax set up
- Communication with my current dedicated representative
- Mapping of jurisdictions
Employment Tax
Wage Garnishments
ACA Reporting
Wage Garnishments
ACA Reporting
All for better reporting compliance
March 28, 2023
ADP SmartCompliance
ADP SmartCompliance is a good tool to have ADP submit taxes and manage Garnishments and the Wisely program. It's been a time saving tool and also provides expertise.
- Invoices
- Tax Locator service
- Wage Garnishment process
- We need to have Wisely incorporated as part of a one log in to SmartCompliance
we have integrated Workday with ADP SmartCompliance
We have input to WD from ADP SC for garnishments and taxes to ADP
March 15, 2023
ADP SmartCompliance is a great product
With ADP SmartCompliance I am able to upload tax documents and know that a tax expert will help me with my issues. I also am able to pull any invoice, tax statement or invoice with easy. I review the billing from SmartCompliance and being able to do all of the research from on place is great.
- Keeping all invoices in one place
- Having a place to upload and review all tax items.
- One place to do all research on billing, taxes and set up
- Pulling reports can be difficult
- Need to improve your filters
- Uploading can be slow and difficult
None
None
February 28, 2023
A resource you can trust!
ADP SmartCompliance manages our tax payments to IRS and Social Security Department.
- Excellent operative system - friendly usage
- Excellent customer services and support
- ADP offers great resources to help educate yourself and grow
- If there is an error the code explanation does not give you what you need to research and fix it.
NONE
NONE
- Online Training
- In-Person Training
- No Training
No
February 24, 2023
Good for new users
Tax resolution and filing. We use it to file all of our taxes, but also to resolve tax issues from federal, state, and local jurisdictions. The ability to load agency notices directly to their website is a useful tool. We use the ADP tax locator to research what local and state taxes apply to an employee. ADP SmartCompliance is a great return on investment because they assist with filing taxes, along with their registration services for setting up new tax jurisdictions for us where we have not filed before.
- Files taxes
- helps resolves tax setups
- has consistent check in with me
- information overload
- easier access to The Bridge
- quicker and more turnaround time for tax resolutions to agency notices
None
none
February 23, 2023
Working Smarter not harder with ADP Smart Compliance
Score 10 out of 10
Vetted Review
Verified User
I use ADP Smart Compliance for my tax reports, balancing, updating SUI rates, entering payroll tax file information on a template for supplemental payroll processed, pulling ledger reports for balancing, adding or mapping a new tax code, printing quarter end reports, invoices and looking up information on the Bridge when needed. I look at packages for agency notices submitted.
- Filing tax and being able to identify any fall outs
- When submitting my quarter preliminary tac file, it allows me to correct any issues prior to submitting my final tax file.
- When I have an off cycle payroll or ADJ and need to submit information for additional taxes, I can manually enter this information on a template in ADP Smart Compliance.
- I can update my SUI rates at any time
- More guidance/information to file an amendment online.
- Help for 1st time users to understand how to maneuver on the website.
- Have a chat when you log on to ADP Smart Compliance the ask if you need help with anything.
None
February 21, 2023
ADP Solutions for Compliance in Payroll and HR
Score 10 out of 10
Vetted Review
Verified User
ADP Smart Compliance processes our tax liabilities, wage garnishments, and provides a portal for employees to store their W2s and pay stubs. By outsourcing these items, we have reduced compliance issues and solved platform issues for federal reporting. Our previous provider had not updated its platform, so there were many problems transferring data. ADP is a leader in these areas and they stay ahead of new regulations that help drive organizational guidelines.
- Tax liability processing
- Wage garnishment and child support payments
- Wage payment portals for employees
- Training in other ADP products in order to help users be subject matter experts, even if they are not currently using the other products
- Offer training for their solutions that do not coincide with calendar quarter end dates
We have integrated: tax liability, child support, garnishment processing, and a wage payment portal for W2s and pay stubs.
We use ADP SmartCompliance on a daily basis. Our employees' login into ADP weekly to review their pay stubs. This has helped to reduce paper by not having to deliver ACH payments. This has helped our company reduce its carbon footprint.
- Online Training
Yes
For the most part, the look and feel of ADP SmartCompliance have changed a bit. It took some help to navigate some menu items from a different area. There was no downtime for us as it was simple to adapt to the new look and feel.
February 20, 2023
SmartCompliance- Your one stop shop for tax compliance
Score 10 out of 10
Vetted Review
Verified User
Currently I use SmartCompliance to update our SUI rates to ensure ADP is in line with the notices we receive from tax authorities. I am able to set up new tax authorities when needed and maintain our tax profiles, but one of my favorite features is being able to pull down any of our tax records if I am notifed of an issue of what wa reported or confirm a fiing has occured. Not only does SmartCompliance provide different reporting capabilities, you have the ability to access invoices and check on funding, load agency notices for research, but we also use it for Garnishments. As SmartCompliance has evolved, I've noticed that I use it so much more for tax research and balancing. It has really become a regular tool for me.
- Reporting capabilities
- Access to tax records is a great addition so you do not have to rely on your client representative to provide the information
- Ability to resolve exceptions when there is an issue with a file, such as a new tax jurisdiction you may not have been aware of and passed tax data to ADP
- Would like to see a little more detail on erros that show up when running quarter error reports. Sometimes the code explanation does not give you what you need to research fully.
- The amont of time it takes to be notified of a resolution after loading a tax notices is very long and then not complete. When they provide a letter that states more information has been provided, please include that in our notice package so we are awae of the additional information provided
Workday
Integrations are a huge time saver when you have multiple FEIN's and in all states.
- No Training
No
February 16, 2023
Awesome system and representatives!
We currently use ADP SmartCompliance for payments, garnishments and taxes. I currently specifically use taxes. There is definitely more accuracy, control, and organization using ADP SmartCompliance. We have great representatives for all of the services, which we find so helpful when we are trying to contact someone for help on open issues.
- ADP representative help
- Help desk is so robust
- The search feature is so helpful as I am able to find cases or states etc. when looking for something specific
- Garnishments
- Search
- Resources
Garnishments, Wisely Pay and Wage Payments
We just started Wisely pay so we are not sure yet about that one. Garnishments and Wage Payment run like a well oiled machine.
- Online Training
- In-Person Training
- No Training
Yes
Yes.
February 16, 2023
SmartCompliance is exactly that...SMART!
Score 10 out of 10
Vetted Review
Verified User
Armstrong Group of Companies includes several different companies. We have Utilities, Telecommunications, Telephone, Properties, Security Services, Restaurants, HVAC/Plumbing, Manufacturing. ADP SmartCompliance is utilized by Payroll only for tax compliance, agency notices, jurisdiction set up and maintenance, quarter reconciliation, annual reconciliation, invoicing and funding and W2s. ADP is constantly striving to advance their technology and welcomes customer feedback in that effort. I rely on them heavily to help us stay up to date and in compliance with the ever-changing laws and policies.
- Sort and filter tax jurisdictions, agency notices, etc.
- Easy to set up new tax jurisdictions.
- Keeping up to date with compliance.
- Listening to their customers and what they need.
- Constantly advancing their technology.
- Links on home page to the various areas. There are not enough.
- Navigation can be cumbersome if you are not familiar with the set up.
JD Edwards Enterprise and Workday
February 16, 2023
ADP Smart and Secure Software
We use ADP SmartCompliance for tax filing services. Once our small university started adding employees in other states, the multi-state filing requirements were more than one payroll employee could handle. ADP SmartCompliance takes care of monthly, quarterly, and annual payroll reporting and filing as well as the processing and delivery of our W2 forms to all employees.
- The website is easy to use and very well organized.
- Customer service and support have been great with a dedicated specialist assigned to our university.
- I would like to see additional help beyond website links to set up registration and tax withholding in other states. This would greatly help reduce my time on that task.
- Quicker turn around on some report generation.
Jenzabar
We did have to work with a third party vendor in order to get our reports from our payroll software (Jenzabar) into the correct formatting for the ADP uploads of data.
February 16, 2023
SmartCompliance: Your one stop shop for tax compliance
Score 10 out of 10
Vetted Review
Verified User
We use an in-house system for payroll processing and use ADP for tax filing services. SmartCompliance is used for setting up and maintaining needed tax jurisdictions, as well as issue resolution for account/filing issues that may arise, as we have the ability to load a notification into the application for ADP to research for items such as additional liabilities, credits, possible missing information from a filing. SmartCompliance has links to tools that assist with local taxes and other resources needed to ensure our taxes are remitted properly.
- Access to tools for tax related research.
- Access to historical returns.
- Ease of new Jurisdiction set-up and maintenance.
- I would like to be provided a copy of additional information provided to a jurisdiction when there is an Agency Notice resolution.
- Access to the code used on the quarterly reports. Code numbers don't do us any good if we don't know what they are in order to address accordingly.
- The amount of time for issue resolution on an agency notice, at times, can take a very long time before receiving a resolution and there is never a response when asking for an update.
Workday
It is a very easy way to send our tax liabilities over to ADP to ensure we stay in compliance for tax filing
December 29, 2022
It Works
Score 7 out of 10
Vetted Review
Verified User
We use them to pay all of our taxes to all the states we deal with, along with paying EFTPS. They also do all of our monthly, quarterly, and yearly reporting.
- Shows you what ADP is currently working on for your company
- You can see all of your past reports
- You can change your SUTA rates easily, when you need too
- Faster responses sometimes to their clients
- Faster responses to notices received from states, federal, etc
- Allow amendment files to be processed sooner
December 28, 2022
Smart Compliance gives me peace of mind.
Smart Compliance handles all tax filing, wage payments, full-service garnishments. This helps us to reduce our payroll team to a manageable size and frees up large amounts of administrative work. When we implemented Workday, we still needed a tax solution and wage payments solution.
- tax administration and filing.
- full service garnishments.
- Wisely pay cards.
- Wage payments.
- multi-service contact - - currently, we have separate contact reps for the different types of services. Wish we could go to one person, and then they coordinate with the different areas of service.
Workday - SmartConnect.
n/a
December 22, 2022
It is smart to use ADP to stay in compliance.
We use ADP SmartCompliance for our payroll taxes. By using SmartCompliance we don't have to use the time it takes to pay taxes and fill out paperwork. They do all of the work for us. We are using this approach because it decreases errors in pay and filing our payroll taxes. They also process our W2s and send them out to our employees.
- They provide an account manager to answer any questions or help you resolve any issues you may have.
- They resolve any issues you may have with the IRS or state tax agencies.
- They have a variety of reports that helps in balancing your taxes.
- They provide webinars and seminars to help you get familiar in using the product.
- I like that they create our W2s as well which saves on postage, paper and envelopes.
- When implementing the product, I think the training can be better.
- I think the account managers should check in with you more often even though you have no issues or you been using the product for a long time.
- More help in navigating the site not just by attending seminars but actually having one-on-one instructions.
Kronos Workforce Central
It helps that they work with our payroll software Kronos to be able to create the files that need to be uploaded to ADP SmartCompliance so our taxes are paid timely.
December 01, 2022
ADP SmartCompliance products are a must have for large organizations working in multiple states.
I currently use ADP's products and have used ADP's products in past companies that I have worked for in the past 22 years. I have used ADP SmartCompliance for Taxes, Wage Payments and Wage Garnishments. It is a very user-friendly website. It has a lot of valuable information. ADP always tries to stay ahead of the new legislation that comes out often and sometimes on a daily basis. They update their software and communications to customers and offers training to gain knowledge of new products. ADP's products are a valuable asset for an organization.
- Very user friendly! Easy to navigate & find information needed.
- Stays ahead of new legislation.
- Training available for new products & software.
- When I offer feedback on website, I would like to get acknowledgement that they received it.
- I would like to see email notification for certain important notices brought back.
- Email notification needs to be used for acknowledgement of important notices.
ADP Year End website.
ADP IPay website.
ADP SmartCompliance.
ADP IPay website.
ADP SmartCompliance.
Processed W-2's & W-2C's & 1099's. Easy to use products.
November 28, 2022
Excellent with taxes but feel garnishments and wage payments could use some more work
Score 8 out of 10
Vetted Review
Verified User
ADP SmartCompliance is used by HR to process garnishments, employment taxes, W-2's, and wage payments. Using SmartCompliance has eliminated the majority of the manual processes that were used by payroll for employment taxes and garnishments.
- Employment taxes are exceptional on SmartCompliance
- Employment tax reports are easy to find and read.
- Items and reports are difficult to find for wage garnishments
- Items and reports are difficult to find for wage payments
Peoplesoft
November 17, 2022
Centralized tool.
I have used ADP for 20+ years. We use ADP SmartCompliance to manage our state tax notices. Its a great place to organize and see the status of my notices. I can quickly upload a tax notice to the portal and get updates on the status of the notice.
- Keeps state notices in one place.
- Lets me easily see the status of those notices.
- I can pull tax returns.
- All technology has room for improvement. They could add more features to the product.
ADP- WorkForce Now
November 16, 2022
ADP SmartCompliance = Trust, Ease and Confidence
The Payroll department uses SmartCompliance to manage Wisely enrollments. Also, I use it to manage my periodic and quarterly tax files, send over agency notices and see their resolutions, pull tax reports for balancing files and W-2 management. It is a critical part of our work.
- Provides insight and information regarding payroll taxes
- Provides reporting that is excellent
- Aline card enrollment and management
- Provides links to needed information
- Format of the reports when exporting is clunky and a lot of clean up is needed
Workday
Having Workday and ADP integrated is the best possible scenario. We send tax files and garnishment files to ADP from Workday. ADP handles the tax payments and garnishment payments. ADP processes our payroll taxes and handles the filing with all the agencies. We could not handle all this with a 3 person payroll department.
September 28, 2022
ADP Smart Compliance is the Best in the market!!!
We currently use ADP Smart Compliance for Garnishment and Tax Services. ADP is the leader in the industry and that can't be denied.
- User friendly
- Providing a tool that has everything located all in one place
- Communication - notify client of issues
- Maybe add a chat option.
- We have issues with our whole Payroll team receiving direct deposit reject email notifications. Maybe have a team to periodically have someone reach out to clients quarterly to see if they need help with getting issues resolved. We called a few times but I'm still not getting them. I set a reminder to check every Friday.
- Expand beta testing to companies only using Tax Services instead of the ones able to purchase the full package.
- We use Tax Services and Garnishments. We often have issues researching localities on our own. It would be nice if Tax client could have access to plug in an employees address and get help with who whether local taxes are required and how to get them set up.
none
none
September 27, 2022
Meeting and Complying with our Organizations needs.
We use ADP SmartCompliance for employment tax filings. It is wonderful that ADP works with Oracle Fusion to integrate their tax solutions and create opportunities for our business to better sync and manage our payroll taxes. I think this led our organization to using ADP SmartCompliance as a solution to processing payroll taxes.
- Reporting is very plentiful and helpful when tax agencies have notices or alerts.
- The environment is very user friendly and good at notifying you of outstanding tasks that need to be completed.
- Setting up tax jurisdictions is simple and quick. Really appreciate that aspect.
- I see some room for improvement on the ability of SmartCompliance to link to the year end site and processes.
- I'd like to see more feedback while the tax research team is investigating outstanding agency notices within the notes section of the site.
Oracle Fusion
Oracle and ADP work together to code tax localities making filing and reporting very smooth.
September 25, 2022
ADP SmartCompliance is the best Employer Tax Service in the market!
My company uses SmartCompliance for all of our tax filing and registration needs. It allows the Payroll Department to focus on other items than tax compliance. I can depend on ADP to keep up with all the newest tax laws and trickle down the information to their clients.
- The easy use of the website.
- The constant upgrades to make the product better.
- Provide a 1-800 number for basic questions.
- Provide a chat area.
We use SAP to process payroll. SAP sends a file to ADP to process our taxes.
We work with ADP programmers to develop a file transfer that links SAP to ADP. Anytime we need a configuration change, we reach out to ADP and develop a plan to reconfigure our tax file.
August 02, 2022
ADP SmartCompliance - A must have!
Score 5 out of 10
Vetted Review
Verified User
We recently purchased ADP Workforce Now and added SmartCompliance to help with our remote employee workforce in multi-state jurisdictions. We needed all the help we could get with new state setup and the hope that ADP would offer online resources and some type of new state setup wizard to help with the process.
- Upload agency notices when received in the mail
- Provision a new state is very easy through SmartCompliance
- There is a resource link within SmartCompliance that gives you a lot of information about the state you are entering with new employees, agency phone numbers, and helpful hints.
- You can easily see your tax profiles and the status of each along with the quarterly reports that have been filed.
- ADP should have their SC employees better trained to give consistent answers about how to handle certain tax issues relating to the states. I seem to get a different answer multiple times.
- It's difficult to distinguish between which cases/letters goes through ADP Workforce Now Service Connect and which cases go through SmartCompliance. I have been told differently on many occasions and will find a case in both places.
- While many of the agency notices of tax rate changes, etc. are a very quick process and ADP "resolves" the case, I find other notices get lost in the shuffle when it doesn't fit exactly into the rate change bucket or the past due bill that says "Just Pay It". Some letters aren't that straightforward.
Only Workforce Now
I'm not sure
June 28, 2022
Great Partner for Tax Processing
ADP SmartCompliance was very helpful in the transition when our company was sold a few years ago. Our account manager is a great partner to help with everything from setting up a completely new company to changes in tax laws.
- Keeps up with tax law changes
- Providing reporting to confirm periodic, quarter , and year-end files
- Having a dedicated account manager to partner with for questions and issues
- Providing filings and information for inquiries from agencies
- Lower the threshold for invoicing. We sometimes have smaller files that take a while to be invoiced
We also use ADP for wage payments.
We have very minimal issues with using ADP for wage payments.
February 21, 2022
Good for Smaller Businesses Without a Tax Professional Onsite
Score 8 out of 10
Vetted Review
Verified User
It helps us stay up to date with all the continuous changes happening every day. The covid pandemic threw us for a loop like every other company and ADP SmartCompliance was a great resource for us to stop on top of all of the changes. I'd recommend it to any smaller company that doesn't have an onsite tax specialist position.
- Easy to use
- Easy to view reports and status of reports
- I wish the reports would download faster. It can take a few mins for a 941 to download.
- Can't think of anything else
We exported Microsoft great plains data into ADP and it was a bit of a headache matching everything with their GSI. Once it was integrated, we continued to have issues with new states and mapping issues in SQL so I wouldn't recommend using this software with Great Plains again.