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ADP SmartCompliance

ADP SmartCompliance

Overview

What is ADP SmartCompliance?

ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.

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Recent Reviews

Thanks

6 out of 10
March 01, 2024
Tax profile set up, updates. Review, downloading and saving quarterly reports Uploading garnishments. Reviewing wage and tax invoices
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Centralized tool.

9 out of 10
February 14, 2024
Incentivized
I have used ADP for 20+ years. We use ADP SmartCompliance to manage our state tax notices. Its a great place to organize and see the …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 11 features
  • Complex Tax Scenario Management (24)
    8.1
    81%
  • Tax Data Reporting (39)
    8.0
    80%
  • Tax Document Management (32)
    7.4
    74%
  • Compliance Administration Management (32)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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What is ADP SmartCompliance?

ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Tipalti?

Tipalti automates critical financial processes to drive efficiency, including accounts payable, mass payments, procurement, and expenses, all on one global finance automation platform that grows with the organization, automating, de-risking and simplifying finance.

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Features

Type of tax

A list of the different types of taxes that can be filed using tax compliance software.

8.9
Avg 8.5

Tax Reporting & Compliance

Activities relating to tax filing, reporting, document management, and exemption certificate processing.

7.7
Avg 8.4
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Product Details

What is ADP SmartCompliance?

ADP SmartCompliance is a comprehensive, cloud-based human capital management (HCM) compliance portfolio designed as an extension to any HR, payroll, or benefits system, such as ERPs, third party or other HCM solutions. ADP empowers employers to shift regulatory obligations to opportunities by streamlining, automation and reducing the regulatory compliance burden for organizations with a combination intelligent technology and analytics paired with expert service. ADP SmartCompliance is platform-agnostic and is best utilized as a full suite. However, employers have the option to mix and match SmartCompliance capabilities to integrate with their selected HR, payroll, and benefits systems. ADP SmartCompliance is designed to continue to grow to meet the ever-changing regulatory and compliance landscape, keeping employers ahead of demands, changes, and potential penalty scenarios.


The ADP SmartCompliance portfolio includes:

  • Employment Tax: Streamlined processes to support federal, states, and local employment tax filing and remittance.
  • Wage Garnishments: Processing of liens, garnishments of disbursement payments; automated notifications to courts, agencies & employees; and facilitating calls with employees, beneficiaries, custodial parents, attorneys & applicable agencies.
  • Tax Credits: Identity, capture and apply federal, state and local tax credits and incentives for organizations of all sizes.
  • Wage Payments: Electronic tracking and payment options designed to be flexible and to meet the demands of the modern workforce.
  • Employment Verification: Provide credentialed verifiers with secure and automated access to employment, identity and income verifications.
  • Health Compliance: Proactive and unlimited visibility in employer data and business practices to address employer mandates for ACA IRS and applicable state heath coverage and reporting requirements.
  • Unemployment Claims: Managed unemployment claims, insurance and appeals with the assistance of ADP unemployment claims technology, analytics and dedicated professionals.

ADP SmartCompliance is platform-agnostic and able to integrate with existing HCM technology, to shift compliance and obligations to opportunities. The list of integrations shown below is just a sample of ADP SmartCompliance's integrations options.

ADP SmartCompliance Videos

Wage Garnishments: An Employer Liability
ACA: The Devil's In The Data

ADP SmartCompliance Integrations

ADP SmartCompliance Competitors

ADP SmartCompliance Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, Canada, U.S. Territories
Supported LanguagesEnglish

Frequently Asked Questions

ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.

OneSource Virtual are common alternatives for ADP SmartCompliance.

Reviewers rate Sales and Use Taxes highest, with a score of 9.5.

The most common users of ADP SmartCompliance are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(240)

Attribute Ratings

Reviews

(1-25 of 134)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
ADP SmartCompliance is used daily to upload and respond to tax notices. To fund the ADP Wisely Card. Review Invoices & Funding for credits owed to employees. Upload and respond to Garnishments and the newly added feature Medical Documents.
  • The ease of uploading documents for garnishments
  • Clear direction for Set up Jurisdiction
  • Enrolling & Funding Employees on the ADP Wisely Card
  • Responding to a notification for a wage garnishment - the employee sent over and there was no name on the upload - there was no area for me to input and update the name of the employee. The only way for me to respond was to a note to the case.
  • Invoicing & Funding - the details on the transactions can be more fully explained with the correct company code pertaining to the transaction as opposed to be under the parent company code. Explanation needs to be more detailed.
I share with my friends who work at other companies of the ADP SmartCompliance and the Tax feature is a seller for me!
Christopher Gandara | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use ADP SmartCompliance for all of our payroll needs and used to implement with our clients.
  • Payroll & Tax Reporting - Multi State
  • Payroll & Tax Reporting - Multi State - Multi User
  • Garnishements
  • Employment Verification
  • Quicker turn around time regarding invoicing
ADP Smart Compliance is the only way to go for US Payroll reporting
March 01, 2024

Thanks

Score 6 out of 10
Vetted Review
Verified User
Tax profile set up, updates. Review, downloading and saving quarterly reports Uploading garnishments. Reviewing wage and tax invoices
  • When setting up a jurisdiction, the system forces you to enter the account number with the specific format so you are not incorrectly putting in the wrong number which will force rejections
  • I like the ability to filter a number of areas within Tax to drill in
  • The quarter end exception area is relatively easy to fix/understand
  • The amount of time before the system knocks you out
  • Quarterly tax filings - need to have the actual forms that are filed as opposed to only showing the monthly "voucher" with payments
  • Garnishments - allow client to add updates/notes during the "review" process and not lock you out. Notes should be accessible for both client and ADP
  • Upload additional documentation regarding a garnishment/order to link the data together. i.e. select an existing garnishment, click on add additional document (can have "action needed" or information only section
I personally like to have a client rep that knows our company details specifically. They understand all aspects of Payroll, taxes, garnishments etc. So a 1 person shop as opposed to multiple "general" group(s) that only understand 1 piece of ADP
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have been able to use ADP SmartCompliance as a center focus for numerous functions for our company. It has been great to have one company that can handle a multitude of capabilities from our Payroll taxes, garnishments, pay cards, final pays, and pay method transactions. It definitely has saved time and helped us be proactive instead of reactive as a company.
  • It helps us identify our employees who entered their account information incorrectly and get the payment reissued to them as quickly as possible.
  • It helps us quickly and securely issue payment to employees who terminate.
  • We efficiently get our garnishments processed to remain compliant.
  • Allow us to see uncashed checks past six months without having to work with a representative.
  • Better review by adp of garnishment uploads to locate the employee's information before kicking it back to the company.
  • A way to add money to our wisely account without backing out of a wisely authorization to do so with the account is low.
ADP Smart Compliance is well suited for bank rejects and funding final pays. It is not suited well for garnishments. They tend to have a high volume of garnishments they don't process.
Score 10 out of 10
Vetted Review
Verified User
We use ADP SmartCompliance to manage our withholding and sui taxes. It helps us manage the tax process efficiently and meet tax deadlines. The managed exceptions are very helpful in identifying issues that need to be corrected. Many good reports look at the data from many different views. ADP Smart Compliance has made the quarter end and year end much less time-consuming.
  • identify exceptions in the data
  • amendment process easy to use
  • helps identify locals that need to be setup and the right tax codes
  • helps resolve out of balance items in your data to avoid future amendments
  • be able to use tax data finder for companies that have their own interfaces
  • find out of balance issues faster by having access to employee data sooner
  • better identify the right ADP Tax code to use when there are many to choose from
ADP Smart Compliance is well suited to help you identify state and local differences but federal differences are more dificult to idenify down to the employee data level. When you need to find an employee who is causing an exception it is hard to know what the problem is because our interface is not with ADP so we are limited in the ability to use the finder tax tools created.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SmartComplinace to stay on top of all ever changing tax accounts from all the states. Between 5 different companies, the data is easy to find, sort and resolve. I love uploading agency notices and get a feedback from the customer service to quickly troubleshoot any issues. Reporting is also extremely streamlined. SOD are easily accessible and you dont need to search through all paper copy to find needed state data.
  • Reporting on all changes
  • Intuitive dashboard
  • Easy to upload notices
  • Recommendation on how to resolve pending issues
  • SR should be easier to find
  • Getting updates on outstanding SR
  • Getting notes from customer service regarding SR
If you are new to SIT, SUI, PFM , local etc. tax accounts , you will love SmartCompliance and how easy it makes it to navigate. And if you are in need of more understanding, service request staff are there to explain and offer needed advise. It could be scary and overwhelming knowing what do file and where to call as each state is so different. I cannot imagine a better tool to help me stay complaint.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Employment tax
  • wage payment
  • garnishment
  • tax notice
  • customer service
  • report details
ADP SmartCompliance is user-friendly and easy to use. There is no need to deal directly with government agencies, which normally takes a long time and is time-consuming. Also, wage payment and employment tax are already paid on time to avoid any penalty and interest that may occur. ADP is a trusted well-known payroll company.
Score 9 out of 10
Vetted Review
Verified User
Wage payment verification, stop payments, direct deposit reversals, garnishments and taxes
  • Ease to stop payments
  • Ease to look up garnishments in one place
  • Verification of checks cashed
  • Wording of the services
  • Better Search engine
It keeps everything in one place for ease of access, but when the site is down, then it becomes an inconvenience.
February 15, 2024

A resource you can trust!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ADP SmartCompliance manages our tax payments to IRS and Social Security Department.
  • Excellent operative system - friendly usage
  • Excellent customer services and support
  • ADP offers great resources to help educate yourself and grow
  • If there is an error the code explanation does not give you what you need to research and fix it.
We had a difference in the total of FICA taxes in the 4th quarter, our ADP SmartCompliance representative helped us using the quarter balance version and the ledger tool, and we were able to find the difference and submit the quarter on time.
February 14, 2024

Client Conference

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ADP SmartCompliance for our Employment taxes. We have employees all over the United States, so having ADP SmartCompliance file all the tax returns in a timely manner is a great help.
  • reports that show Exceptions
  • To Do list on the home page
  • Better training of new users
  • I wish I had this SOAR training when I started using ADP SmartCompliance
Now that I have had some formal training on ADP SmartCompliance, with SOAR, and know about the Knowledge Base, next year should go smoothly in working through Periodic errors and balancing for the Quarter tax filing and year-end.
February 14, 2024

Centralized tool.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used ADP for 20+ years. We use ADP SmartCompliance to manage our state tax notices. Its a great place to organize and see the status of my notices. I can quickly upload a tax notice to the portal and get updates on the status of the notice. I can also view the status of amendments and look up invoices.
  • Keeps state notices in one place.
  • Lets me easily see the status of those notices.
  • I can pull tax returns.
  • All technology has room for improvement. They could add more features to the product.
We use it to store tax records and it works well for us. One centralized place. I can view the status of open tax issues, view invoices and run reports. I also like that I can access it from any computer so I can look up documents when I am out of the office.
Score 10 out of 10
Vetted Review
Verified User
Currently I use SmartCompliance to update our SUI rates to ensure ADP is in line with the notices we receive from tax authorities. I am able to set up new tax authorities when needed and maintain our tax profiles, but one of my favorite features is being able to pull down any of our tax records if I am notifed of an issue of what wa reported or confirm a fiing has occured. Not only does SmartCompliance provide different reporting capabilities, you have the ability to access invoices and check on funding, load agency notices for research, but we also use it for Garnishments. As SmartCompliance has evolved, I've noticed that I use it so much more for tax research and balancing. It has really become a regular tool for me.
  • Reporting capabilities
  • Access to tax records is a great addition so you do not have to rely on your client representative to provide the information
  • Ability to resolve exceptions when there is an issue with a file, such as a new tax jurisdiction you may not have been aware of and passed tax data to ADP
  • The hHelp Center provides both internal and external links links to different tax and compliance resources, which is extremely helpful since it isn't always easy to get to the correct one when it comes to the states.
  • Would like to see a little more detail on erros that show up when running quarter error reports. Sometimes the code explanation does not give you what you need to research fully.
  • The amont of time it takes to be notified of a resolution after loading a tax notices is very long and then not complete. When they provide a letter that states more information has been provided, please include that in our notice package so we are awae of the additional information provided
SmartCompliance does a great job providing access to Tax Profiles, the ability to set up, maintain, and report on is a great feature for clients, though it is lacking in providing the ability to close a profile. This may be due to ADP wanting to ensure all things are considered before doing so, it's just not communicated. WIth the updated tool, adding Tax Locator is a great addion for the user.
Deidre Whelan, CPP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ADP SmartCompliance is the a great tool that I use daily in my role as Payroll Supervisor. I use it to review direct deposit errors, tax agency notices that need to be resolved and invoice management. The site is easy to navigate. I would highly recommend.
  • Invoice reconciliation
  • Direct deposit error resolution
  • Tax help
  • Service Fee invoices should be made available on smart compliance
We use ADP SmartCompliance to manage tax credits and payments, missing company information such as jurisdiction account numbers, managing tax rates, and uploading tax agency notices, plus have ADP research on our behalf.
November 28, 2023

Not the best experience

Score 7 out of 10
Vetted Review
Verified User
Incentivized
After purchasing Workday for our in house payroll, we learned that Workday could not handle the reporting needed for our quarterly and annual tax filing. ADP tax now files our payroll taxes.
  • Training
  • Automatic syncing
  • There are a lot of reports available
  • It can be difficult to find the reports you are looking for.
  • When using the excel downloads on reports, it would be better if they were easier to work with. Too many page breaks and headers makes it difficult to sort through large files to narrow information.
We had a bad experience with our account manager. Difficulties responding to questions. Being new and trying to learn, this made things very difficult. We do now have a new account manager and questions are being answered.
Score 1 out of 10
Vetted Review
Verified User
We use it to make wage payments, file taxes and respond to garnishments.
  • User friendly
  • Tax notices
  • Garnishment holds
  • Customer service response
I've had issues with tax filings and garnishments for months. Payments being held for months, claiming credits we don't qualify for, etc.
November 27, 2023

All in One Stop Shop

Score 9 out of 10
Vetted Review
Verified User
Incentivized
ADPT is our TPA and pay our payroll taxes and make garnishment payments.
  • Access to set up new tax codes.
  • Ability to pull tax reports when needed.
  • Upload agency notices when received.
  • Pull ADP invoices when requested.
  • Make is easier to access amendment pkgs when needed.
  • When a code falls out and it is corrected, have access to remove it from the dashboard if there's not payment history.
ADP is a good system and provides access to you profile to review, make changes directly without the assistance of a rep and I love that part. You can see the changes immediately and know that it' has been taken care of. I like that I am able to access the 941 and any of the annual reports once the quarter/year has closed.
Score 7 out of 10
Vetted Review
Verified User
We currently use ADP SmartCompliance to process all of our tax returns and filings, process our pay statements and to process all garnishments as well as EE Verifications and Unemployment Claims.
  • Printing and Publishing Paystubs
  • Informing us of tax updates or necessary updates required.
  • Processing Garnishments
  • Agency Notices, in my experience, we receive more than a normal amount of incorrect responses.
  • Invoicing
  • Communicating better in their agency notices and providing more details in my opinion.
It is very helpful to have them process all of the tax returns, however I've found it is an added time managment issue on our side. In my experience, even though they do fairly well, it does take alot of review to ensure both systems balance and the responses we receive are adequate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use ADP Smart Compliance for Garnishment and Tax Services. ADP is the leader in the industry and that can't be denied.
  • User friendly
  • Providing a tool that has everything located all in one place
  • Communication - notify client of issues
  • Maybe add a chat option.
  • We have issues with our whole Payroll team receiving direct deposit reject email notifications. Maybe have a team to periodically have someone reach out to clients quarterly to see if they need help with getting issues resolved. We called a few times but I'm still not getting them. I set a reminder to check every Friday.
  • Expand beta testing to companies only using Tax Services instead of the ones able to purchase the full package.
  • We use Tax Services and Garnishments. We often have issues researching localities on our own. It would be nice if Tax client could have access to plug in an employees address and get help with who whether local taxes are required and how to get them set up.
I don't have any specific scenarios that would be helpful at this time. I have used ADP Smart Compliance at my previous employer and loved it. I actually don't think I appreciated it enough. I hope that we will be using more of ADPs full package in the future. Oracle should not be offering payroll service. They don't have a clue compared to ADP.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Employment Tax to help us with all our tax needs. We also use Wage Garnishments. I have used ADP on a previous job and when starting this job recommended, we go with ADP to help simplify all of our tax needs.
  • Provides resources on new tax laws
  • Provides me with easy look up on local tax set up
  • Communication with my current dedicated representative
  • Mapping of jurisdictions
Definitely huge time saver when filing daily, weekly and quarterly taxes. Also love the feedback process on agency notices.
March 28, 2023

ADP SmartCompliance

Score 9 out of 10
Vetted Review
Verified User
Incentivized
ADP SmartCompliance is a good tool to have ADP submit taxes and manage Garnishments and the Wisely program. It's been a time saving tool and also provides expertise.
  • Invoices
  • Tax Locator service
  • Wage Garnishment process
  • We need to have Wisely incorporated as part of a one log in to SmartCompliance
We are able to determine if there is SIT and LIT for specific addresses, upload tax agency notices, and find periodic/quarterly/annual tax invoices easily.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
With ADP SmartCompliance I am able to upload tax documents and know that a tax expert will help me with my issues. I also am able to pull any invoice, tax statement or invoice with easy. I review the billing from SmartCompliance and being able to do all of the research from on place is great.
  • Keeping all invoices in one place
  • Having a place to upload and review all tax items.
  • One place to do all research on billing, taxes and set up
  • Pulling reports can be difficult
  • Need to improve your filters
  • Uploading can be slow and difficult
When I had to pull tax notices for our auditors, I was able to go to on place and pull them all at one time. This is also true for any billing, tax notices and tax credits. Being able to find and download as needed instead of having to save a copy of everything on our server is nice.
February 24, 2023

Good for new users

Score 4 out of 10
Vetted Review
Verified User
Incentivized
Tax resolution and filing. We use it to file all of our taxes, but also to resolve tax issues from federal, state, and local jurisdictions. The ability to load agency notices directly to their website is a useful tool. We use the ADP tax locator to research what local and state taxes apply to an employee. ADP SmartCompliance is a great return on investment because they assist with filing taxes, along with their registration services for setting up new tax jurisdictions for us where we have not filed before.
  • Files taxes
  • helps resolves tax setups
  • has consistent check in with me
  • information overload
  • easier access to The Bridge
  • quicker and more turnaround time for tax resolutions to agency notices
While they have a wealth of information, their communication and turnaround times and detail of response needs improvement. Often we get responses that they are reviewing an agency notice, but it is a long unknown amount of time until we hear back.
Julie Ann Magallanes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ADP Smart Compliance processes our tax liabilities, wage garnishments, and provides a portal for employees to store their W2s and pay stubs. By outsourcing these items, we have reduced compliance issues and solved platform issues for federal reporting. Our previous provider had not updated its platform, so there were many problems transferring data. ADP is a leader in these areas and they stay ahead of new regulations that help drive organizational guidelines.
  • Tax liability processing
  • Wage garnishment and child support payments
  • Wage payment portals for employees
  • Training in other ADP products in order to help users be subject matter experts, even if they are not currently using the other products
  • Offer training for their solutions that do not coincide with calendar quarter end dates
ADP SmartCompliance is well suited to organizations that process multi-state payrolls. State and federal laws can differ and understanding how to best process liabilities in every state can be challenging. If a company has few employees, an integrated suite may not be necessary. However, with a multi-state payroll and varied industries under one umbrella, ADP offers a great solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use ADP SmartCompliance for payments, garnishments and taxes. I currently specifically use taxes. There is definitely more accuracy, control, and organization using ADP SmartCompliance. We have great representatives for all of the services, which we find so helpful when we are trying to contact someone for help on open issues.
  • ADP representative help
  • Help desk is so robust
  • The search feature is so helpful as I am able to find cases or states etc. when looking for something specific
  • Garnishments
  • Search
  • Resources
I have not used some of the features on ADP SmartCompliance, so I do not feel that I am well suited to answer this question for anything other than Taxes. I think that the agency notice feature is great; however, the search does not always find the case number that is entered. There are some quirks that need to be worked out.
Ginger Javor, FPC | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Armstrong Group of Companies includes several different companies. We have Utilities, Telecommunications, Telephone, Properties, Security Services, Restaurants, HVAC/Plumbing, Manufacturing. ADP SmartCompliance is utilized by Payroll only for tax compliance, agency notices, jurisdiction set up and maintenance, quarter reconciliation, annual reconciliation, invoicing and funding and W2s. ADP is constantly striving to advance their technology and welcomes customer feedback in that effort. I rely on them heavily to help us stay up to date and in compliance with the ever-changing laws and policies.
  • Sort and filter tax jurisdictions, agency notices, etc.
  • Easy to set up new tax jurisdictions.
  • Keeping up to date with compliance.
  • Listening to their customers and what they need.
  • Constantly advancing their technology.
  • Links on home page to the various areas. There are not enough.
  • Navigation can be cumbersome if you are not familiar with the set up.
I have used ADP SmartCompliance for several years and have watched it grow and expand. It is constantly changing and upgrading. There is so much you can accomplish on just this one site. With using Workday for payroll, we need the ease of using ADP SmartCompliance integration. Once set up, it is smooth sailing to provide our tax data to ADP.
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