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Business Rules Management Systems are software used to define and automate the deployment and execution of business rules, policies and requirements to be used in applications when they are acted upon. The BRMS contains a repository for retaining decision logic externally from core application code,…

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straig…