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introducing API-based or alerting feedback that is easier to act on. AI chatbots or agentic AI integrations can make the product easier for new users without

AWS Chatbot and Salesforce Agentforce Commerce … AWS Chatbot, Salesforce Agentforce Field Service

you could see who accepted time off it'd be great If you could ask the chatbot about the documents/ policies for the company

needs improvement in its editing section I think it needs to have an AI chatbot that first listens to everything that we want, like every small details

Holiday booking Holiday tracking AI Chatbot Documentation

you more, not to support you. Technical support is basically an automated chatbot, not a person. Good luck getting support.

when explicitly asked to do so. They also run all tickets through an AI chatbot now, so it's impossible to actually open a ticket without talking to it

user friendly. Overall user interface looks like it is from the 1990's. AI chatbot help is not useful.

Genesys Cloud CX chatbots & self-service interface works well with knowledge-base, reducing our

we are having issues connecting the pipeline to azure web services A AI chatbot could help for quick question navigating the interface Maybe a ticketing

Bulk text features. Templates to utilize for bulk texting. Chatbots available for 8x8 work customers.

Akrivia HCM, Oracle APEX, AWS Chatbot

AWS Chatbot

It's complex to configure, but the new AI chatbot and the community helps immensely.

take a while to speak to a person, which is incredibly annoying if the chatbot isn't helpful.

Workflow configuration Chatbot configuration Customer support Product updates and bug fixes

Avaya Contact Center, AWS Chatbot

AWS Chatbot

features the Fin ChatBot, articles, product tours, and live chat support. We have 5,000 daily active users, and by utilizing the Fin ChatBot, we successfully … successfully close 60% of conversations. We have trained the Fin ChatBot using our articles, which provide overviews of our features …

Chat or chatbot integration Marketing campaigns trigger customer engagement Service agents … Worked well with chatbots, which free'd up time for customer service agents to deal with the more

Cloud CX unifies all data sources like Interactive Voice Systems (IVR), chatbots, web site faq into the knowledge workbench. This eliminates knowledge silos

Currently, Joule is still only providing poor chatbot capabilities. The impact of Microsoft Products is much greater. Missing

AWS Chatbot, GitHub Copilot and Adobe Commerce

escalations, workflows, routing, and notifications, while also leveraging the AI chatbot to further improve support efficiency. SysAid has enabled us to automate … access provisioning—while also promoting self-service through portals and AI chatbots to reduce service desk workload and improve…

Problem management is very useful and works well for us for RCA. Virtual chatbots and now assist is a very good platform to explore.