First Timer Big Expectations Great Experience
June 24, 2025

First Timer Big Expectations Great Experience

Stacey Jambura | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

I am the sole person in charge of planning and implement all internal events, trainings, annual summits, quarterly meetings, and more. I'm using the platform to streamline my process and get back more time to focus more on the overall content and attendee experience and less on the small details that could be automated.

Pros

  • Building the registration process out for attendees
  • Tracking registrations
  • Building an event website

Cons

  • The navigation between sections of the platform are not as intuitive as I would like and it's taken me some time to figure out where to find everything because things feel buried
  • Enhancing the badge template creation to make it easier to build and brand
  • More website template options and widgets
  • Better registration tracking
  • More employee engagement with events
  • More yet to come - we're new to the product!
I feel there are areas that could be more intuitive, like badge design or website design that could help streamline and add more branding, information, and creativity to user facing areas.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

So far it feels really well suited for smaller teams who have fewer people supporting event creation and implementation. I like that I can add other team members into the platform as well so we can have multiple sets of eyes on any given event. This would be even better for larger teams too!

Cvent Event Management Feature Ratings

Not Rated
Registration, RSVP, and ticketing
Not Rated
Email marketing
Not Rated
Livestreaming
Not Rated
Audience engagement
Not Rated
Event recording
Not Rated
Virtual booths
Not Rated
Networking
Not Rated
Event analytics
Not Rated
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
Not Rated
Branding options
Not Rated
Integration to Marketing Automation
Not Rated
Attendee list export
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Event registration
Not Rated
8.0
Responsive Design for Web Access
8
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
8

Using Cvent Event Management

2 - Talent Development/Program Implementation
2 - Program Implementation/IT Sevices
  • Meeting Registration
  • Event Website
  • Tracking and reporting
  • We're still new to the platform so everything is innovative!
  • Expand to include more meetings and trainings
We had no platform before, this has been a gam changer!

Evaluating Cvent Event Management and Competitors

  • Scalability
  • Ease of Use
I needed something to free up my time and make things more streamlined.
I wouldn't!

Cvent Event Management Implementation

I'm still learning the implementation process. Having to do a lot of the learning on my own was different than when I've implemented other platforms.
  • Implemented in-house
Change management was minimal
  • The learning curve

Cvent Event Management Training

  • Online Training
It was all self-driven and I had to do a lot of searching around in the community to get answers.

Configuring Cvent Event Management

No - we have not done any custom code

Cvent Event Management Support

I've had great interactions with Cvent Event Management's support team. They are quick to respond and have always been able to answer my questions.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I needed help with launching registration because I kept receiving an error that emails weren't going out. The team was able to look in the backend and figure out what was causing the issue and give me step to fix it.

Using Cvent Event Management

ProsCons
Like to use
Relatively simple
Easy to use
Consistent
Lots to learn
  • Right now, they're all a bit more difficult as I learn more about the platform
  • The registration process was confusing for me
Yes - We haven't used it yet

Cvent Event Management Reliability

I can see how this can help small AND large companies as they continue to grow
The help chat has been very helpful and fast to respond
Some pages lag a bit more than others

Integrating Cvent Event Management

The learning curve to integrate has been a bit larger than I expected.
  • Single Signon

Relationship with Cvent

They were great at communicating and fast.
We've had regular meetings

Upgrading Cvent Event Management

Comments

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