Andr Filipi de Lima Costa
Andr Filipi de Lima Costa
Member for 4 months
3 ratings & reviews completed
Average rating:
Reputation: 117
| Title | analista de suporte |
|---|---|
| Job Type | Analyst |
| Department | Customer Service |
| Company | Solve4ME |
| Industry | Information Technology Services |
| Size | 51-200 employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
Genesys Cloud CX | 1 year | |
Microsoft Teams | 14 years | |
Tasks for Zendesk | 14 years | |
Genesys Cloud AI, on CX Cloud | 1 year | |
Genesys IVR, part of CX Cloud | 1 year | |
Genesys Multicloud CX (discontinued) | 1 year | Intermediate |
GrowthDot CRM and Deals | 1 year | |
Azure AI Bot Service | 1 year | Limited |
Badges
Pundit- AI Chatbot
Pundit- Call Center Workforce Optimization
Pundit- Chatbot
Pundit- Collaboration
Pundit- Customer Experience Management
Pundit- Intelligent Virtual Assistant
Pundit- Live Chat
Pundit- Voice Recognition
Pundit- VoIP
Pundit- Contact Center
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| Genesys Cloud CX | Mar 3, 2026 | Read Review | |
| CRM and Deals for Zendesk | Feb 22, 2026 | ||
| Microsoft Teams | Feb 20, 2026 |