Item: Genesys Cloud CX
Rating: 10
Author: André Filipi de Lima Costa

Overall Satisfaction with Genesys Cloud CX

Use Cases and Deployment Scope

Genesys Cloud CX is a complete product, from production to development. I've been working with it for 7 months and I'm very satisfied. My client really likes it and is migrating several systems from other platforms, and now their entire operation is 100% on Genesys Cloud CX. Genesys Cloud CX has truly come to change things.

O Genesys Cloud CX é um produto completo, desde a parte de produção até o desenvolvimento. Trabalho com ele a 7 meses. E estou muito satisfeito. Meu cliente gosta muito e esta migrando varias de outras plataformas de maneira e esta com toda a sua operação 100% da Genesys Cloud CX. O Genesys Cloud CX realmente veio para mudar.

Pros and Cons

Pros

Architecture
chat
Ura
bot
Arquitetura

Cons

menu
data table
campaigns
campanhas

Return on Investment

good
satisfactory return
cx is very good
bom
retorno satisfat[orio
cx é muito bom

CX Automation Performance

The tool is very helpful in terms of teaching. The information is crucial for development. The interface aids in analysis and is very intuitive, making agents feel comfortable with what they need to do. The information and menus are quite simple and minimalist, helping users with their tasks. Genesys Cloud CX is excellent.

O uso da ferramenta ajuda bastantes no sentido da didatica. As informações são cruciais para o desenvolvimento. A interface ajuda nas analises e são bem intuitivas. Deixando assim os agentes tranquilos no que devem fazer. As informações e menus são bastantes simples e minimalistas. Ajudando os usuarios nas atividades. O Genesys Cloud CX é otimo

Migration Experience

Users are quite satisfied.

Os usuário ficam batastante satisfeitos

Alternatives Considered

11:11 Public Cloud

the features

as funcionalidades

Key Insights

Do you think Genesys Cloud CX delivers good value for the price?

Yes

Are you happy with Genesys Cloud CX's feature set?

Yes

Did Genesys Cloud CX live up to sales and marketing promises?

Yes

Did implementation of Genesys Cloud CX go as expected?

Yes

Would you buy Genesys Cloud CX again?

Yes

Other Software Used

AceRoute, Akamai API Gateway, AI/ML API

Likelihood to Recommend

features

funcionalidades

This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

Genesys Cloud CX Feature Ratings

clarity
reliability
optimization
clareza
confiabilidade
otimização

Innovative Uses

Future Planned Uses

voice
chat
messenger
voz
mensager

Likelihood to Renew

Evaluating Genesys Cloud CX and Competitors

Products Replaced

Yes - Aspect e avaya foram esses sistemas

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

Não mudaria em nada

Genesys Cloud CX Implementation

Implementation Rating

Implementation Details / Implementation Partner

Third-party professional services

time
bot
time
tempo
horário

Genesys Cloud CX Support

Support Rating

because it's great

porque é ótimo

Genesys Cloud CX Customer Support Pros and Cons

Pros	Cons
Quick Resolution Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	Poor followup Problems left unsolved

Bug Resolution

Yes

Exceptional Examples of Genesys Cloud CX Support

treatment

tratativa

Using Genesys Cloud CX

Usability

It's intuitive

é intuitivo

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None